Vern Chao | Page 48

The team is reactive and the customer service is above and beyond. Regardless of how busy they are the level of attention and care doesn't get affected. and beyond. Regardless of how busy they are the level of attention and care doesn't get affected. More

by mournir Verified Customer Verified Customer

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Kevin is a consummate professional. From scheduling to timing to communication I truly feel like he cares about me and my family. Seriously never let this guys leave! timing to communication I truly feel like he cares about me and my family. Seriously never let this guys leave! More

by DANIEL.STOLLER Verified Customer Verified Customer

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I didn’t have a reservation but was about to drive to LA and back the next day. Dropped off my car around 7:45am and they still squeezed me in during the day. Everything was great! and back the next day. Dropped off my car around 7:45am and they still squeezed me in during the day. Everything was great! More

by pissyblue730 Verified Customer Verified Customer

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Kevin is very helpful and responsive in the service department. I appreciate his expertise.Vern has also helped me quite a bit in prior visits department. I appreciate his expertise.Vern has also helped me quite a bit in prior visits More

by nora Verified Customer Verified Customer

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I’ve always taken my Prius C to downtown Toyota of Oakland. Each time, the service has been wonderful. Thanks for making car maintenance convenient and easy. Oakland. Each time, the service has been wonderful. Thanks for making car maintenance convenient and easy. More

by AUDRYCLAIRWELCH Verified Customer Verified Customer

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The only problem was a long line waiting for service so it took about 15-20 minutes for the technician to get to my car even though I had an appointment. It would be better to schedule fewer cars for the s it took about 15-20 minutes for the technician to get to my car even though I had an appointment. It would be better to schedule fewer cars for the same time slot. More

by crice6 Verified Customer Verified Customer

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Always a good experience and have used this garage for many years with all my toyotas—John Rowe has always been my go to person but this time Vern was very helpful many years with all my toyotas—John Rowe has always been my go to person but this time Vern was very helpful More

by ser49 Verified Customer Verified Customer

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Professional and clean shop. Very mindful of covid protocols. Car was ready when they said it would be. Relatively fast service. Nice to have a ride home while car was being serviced. protocols. Car was ready when they said it would be. Relatively fast service. Nice to have a ride home while car was being serviced. More

by nitacrow Verified Customer Verified Customer

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