Vern Chao | Page 47

Patrick is great. Quick service, friendly employees. Not the cheapest but you know they are doing things right. Will continue to come here for maintenance. the cheapest but you know they are doing things right. Will continue to come here for maintenance. More

by ddovala Verified Customer Verified Customer

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As far as customer service and getting the job done they did a 5 star job. The staff were helpful and communicated clearly as well as being personable. However one downside is that service for those staying did a 5 star job. The staff were helpful and communicated clearly as well as being personable. However one downside is that service for those staying in the lobby is ~2 hours even if you come in at 7:30am. This is super disappointing More

by JUSTIN2WINGETT Verified Customer Verified Customer

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I was impressed by the professionalism shown by Assistant Service Manager Vern Chao. I had purchased (from Toyota SF) my 2021 Tacoma in March of this year and by June an annoying problem developed. There was Service Manager Vern Chao. I had purchased (from Toyota SF) my 2021 Tacoma in March of this year and by June an annoying problem developed. There was an on going display on the radio screen stating, "That apps were unable to download". This issue arose all on its own. He and the tech(s) who worked on this solved it after four days and I really appreciate it. I was impressed that they kept at it and seemed to show a fair amount of patients with the issue. Thanks guys. I'm a happy customer. See you at the next tune-up. Mark Pearson More

by MPEARSON2428 Verified Customer Verified Customer

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Quick service and very helpful. I always trust the service that I get at Oakland Subaru. Always satisfied with the people who work there. We’ll done service that I get at Oakland Subaru. Always satisfied with the people who work there. We’ll done More

by KATEMCFARLAND1487 Verified Customer Verified Customer

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I love the customer service in the service department the courtesy they have great knowledge they're very nice and they do what they say they're going to do and having your car ready on time and it's close b courtesy they have great knowledge they're very nice and they do what they say they're going to do and having your car ready on time and it's close by my house More

by Robert Smith Verified Customer Verified Customer

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Vern Chai was excellent. He explained exactly what would be done to do normal service and to check what was wrong with the radio/GPS. After testing that, he told me what had been done. They were unable to r be done to do normal service and to check what was wrong with the radio/GPS. After testing that, he told me what had been done. They were unable to recalibrate so a new system would be needed if I wanted to be able to use it as when it was new. I can’t afford that. We talked about how I could use Google Maps and he made suggestions that would be helpful. I was very appreciative of his attention. Also, my car was cleaned inside and washed! Wow! Thanks. More

by JPEYROT Verified Customer Verified Customer

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Great, brought in for recall service. In drop of car. Was notified ready to pick up. Pick up car. No selling of any service. In and out. notified ready to pick up. Pick up car. No selling of any service. In and out. More

by john.jbl.le Verified Customer Verified Customer

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I was just glad I could roll in and get work done without an appointment. The guy was helpful and the crew was quick. Thanks! an appointment. The guy was helpful and the crew was quick. Thanks! More

by SCOTTERS1964 Verified Customer Verified Customer

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Great service! Vern was very friendly and helpful. I didn’t have to wait long to check in. Car maintenance was done promptly and on the same day. didn’t have to wait long to check in. Car maintenance was done promptly and on the same day. More

by KMAI0 Verified Customer Verified Customer

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I have been customer since 1985 and have purchased 4 vehicle over that time. I have used and recommended down town Toyota service for last 10 years vehicle over that time. I have used and recommended down town Toyota service for last 10 years More

by buck Verified Customer Verified Customer

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