Vern Chao | Page 7
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
478 Reviews
Write a Review478 Reviews of Vern Chao
March 01, 2023
I watched as a customer walked in and 3 men sitting behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the cust behind their desks scrolling on their personal phones didn’t want to look up to help the person. Finally, one of the service reps asked what the customer needed and seemed disinterested and distracted the whole time. When I returned to pick up my car I experienced the same treatment with several employees sitting behind their desks on their phones as if they were waiting each other out to see see who would look up from his phone first. Also, each time I visit my brake measurements vary drastically which makes me feel that I can’t trust this dealership’s assessment. More
February 24, 2023
Always great service and attention, my car always feels great after I take it for its service great after I take it for its service More
Other Employees Tagged: Samuel De La Pena, Daniel Pena-Marquez
February 24, 2023
Like the service. They've always treated me very well. The work has always done well and I get the car back because I wait They've always treated me very well. The work has always done well and I get the car back because I wait More
Other Employees Tagged: Kevin Goh, Bryce Benett
February 24, 2023
It doesn't matter if you make an appointment they take your care in for service so late you get back your car late. The customer service there sucks! your care in for service so late you get back your car late. The customer service there sucks! More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson , Jennifer
February 23, 2023
Workmanship is good but communication with the customer is lacking. Especially when trying to get through to the service department by phone. No one seems to ever answer the phone and you just get routed t is lacking. Especially when trying to get through to the service department by phone. No one seems to ever answer the phone and you just get routed to a general voicemail box. More
Other Employees Tagged: Duke Lee
February 12, 2023
they were prompt with information and did look into all of my concerns. they also kept me informed. of my concerns. they also kept me informed. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
February 05, 2023
I always appreciate the consistency of the service and the availability for maintenance and other repairs. the availability for maintenance and other repairs. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
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