Veronica Coccoli | Page 2

Mike was informative and listened, which I appreciate. I was very happy with where we landed with my lease agreement. This is the first time (and I’ve purchased or 7 vehicles so far) I didn’t deal with an e was very happy with where we landed with my lease agreement. This is the first time (and I’ve purchased or 7 vehicles so far) I didn’t deal with an ego or pushy sales people. It was the fastest experience I’ve had. I’m very satisfied! More

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This will be a copy and paste from my initial review. Save yourself time and money, and go elsewhere. TL;DR: Poor follow up from salesman and manager, truck battery dead, cost me 4 hours and $160. Avo Save yourself time and money, and go elsewhere. TL;DR: Poor follow up from salesman and manager, truck battery dead, cost me 4 hours and $160. Avoid if they provide this level of customer service. Will update if World tries and makes it right. EDIT: It is now over a week later, 12.10.2020, management has yet to reach out to me. I had to contact the manager, Dylan, yesterday and after everything that's transpired, he says he can't remember who I am or the ram that I bought from them(they're a vw dealer). Great customer service as expressed before, well either way, he messed up the paperwork on my loan. Because he messed up on one letter, I had to go through my bank to make the proper changes needed so that I could finalize my loan. Once again, at this point I am out $160, they've wasted over 4 hours of my time for the intial pick up, Dylan failed to fill out my paperwork properly, and now that think about it, Dylan and the salesman never apologized, they just made up excuses. No one has yet to say " I'm sorry, we messed up". Absolutely ridiculous. I bought a 2015 Ram 1500 from this dealership and so far have had a poor experience. Their customer assistant sent me an email asking how the experience went and what they could do better. Below is a copy and paste. "Yes, lots could have been done better. First, the car was supposed to be ready for pick up today at 8 am, but no one knew where the keys were. Luckily one of the service guys found the keys right before the sales team came in at 9 am. Second, the truck had a bad battery, that was played off as having a light left on. The battery needed to be jumped when I test drove it and it was dead at pick up. What would have happened if i went along with the excuse that someone just left the light on? I didn't accept their excuse and the service dept confirmed my doubts - a bad battery. Third, magically delivery is an option now? After this bs with the battery and missing keys. I spent $160 on an uber to get to your location. The salesman was aware that I lived far away, the manager was aware that I lived far away and they never offered delivery until this whole thing started going downhill. Fourth, service was shotty. Two guys back there were great, a guy with large earring holes and one with dark hair with a gray hoodie. The short guy with red hair was very dismissive and had poor non verbal cues - he refused to look at me as I was talking to him and really didn't seem to care. The paperwork was signed on 11.30, pick up was for this morning, 12.01, at 8 am. You've wasted 4 hours of my time this morning. How is that appropriate? I told manager, Dylan, that salesman and managers really don't care after the paperwork is signed, to which he said it wasn't the case there. I had to waste my time and push for a battery, World VW is clearly another poorly ran dealership with shady people. My truck should have been delivered to my house and as a customer, I should have never had to push back as much as I did after the paperwork was signed." Management, you have my number so you can contact me whenever you want. More

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Buying a car during quarantine made easy by Jay C Jay C. did a great job at enabling us to buy our car during the Covid-19 crisis. We were able to text extensively, find a car that met our needs, und Jay C. did a great job at enabling us to buy our car during the Covid-19 crisis. We were able to text extensively, find a car that met our needs, understand the features, and negotiate the price - all without any in-person interaction. We had our existing car inspected at our house, and the pick-up process was safe and seamless. THANK YOU! More

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Just purchased my Atlas, had to do it online because of the pandemic and was unsure of how it would turn out. Issac & Jay as well as Veronica make it a stress free experience! the pandemic and was unsure of how it would turn out. Issac & Jay as well as Veronica make it a stress free experience! More

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All the people that I had dealings with were great. From the salesman to the guy who washed the car Would definitely recommend especially during these crazy times the salesman to the guy who washed the car Would definitely recommend especially during these crazy times More

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Jay did and outstanding job and had my leased Tiguan waiting for me. I am looking forward to a good drive home. Jay was A wonderful sales person. Alyse was nice as well and very helpful and Veronica waiting for me. I am looking forward to a good drive home. Jay was A wonderful sales person. Alyse was nice as well and very helpful and Veronica More

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The whole team made the process smooth and pressure free, and even took time to deliver the car to Baltimore! I love my car and am greatful for their service and even took time to deliver the car to Baltimore! I love my car and am greatful for their service More

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