Veronica Egginton

For sales: Yes, I would recommend BUT be careful. For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they were the only dealer that gave me a break to purchase my first vehicle in AZ. After that, I have traded with them other 3 vehicles. When it comes to service, it’s the most painstakingly thing I’ve ever experienced. I have to be constantly asking about my vehicle status when I cannot wait for the vehicle. My most recent experience and biggest disappointment is that I brought my vehicle in for scheduled maintenance. Since it’s not a VW, and because they don’t have the specific tools to service my vehicle, it had to be serviced in my vehicle’s make dealership. For this process I had to submit a claim to an extended warranty I purchased for my vehicle. After 3 weeks of Larry Miller VW having my car in their parking lot and working my case with the insurance company and the dealership, finally, my was taken to be fixed. After a couple of days, the car returned to LMVW and a 4 wheel alignment was performed, upon request. After it was done, I was told to go pick up the vehicle. After conversing with the service rep and got my keys and paid for the alignment, I went outside to search for my car. After I found it and opened the door to sit down, I noticed that my windshield was cracked beyond repair. Immediately I returned to my service rep and told him to come outside to see what was happened. When I showed him, he clearly knew it happened either while the dealership personnel who took the vehicle to the other dealership to be worked on or returning from it. He took multiple pictures with his phone and said he was going to deal with it on Monday (this was a Friday), because his glass guys come in on Monday. I gave him a call that next Tuesday and, “funny story” happened. The service rep told me that both the General Manager and the Service Manager quit that same weekend and that there was a new one coming next week. I gave them another week. Have been expecting a call for when the dealership will take responsibility for replacing my cracked windshield and it has been a total of 3 weeks and 4 days up to today September 24th, 2024 and nothing yet. If you value bringing your newly purchased vehicle to the same dealership for service, this is not a place you don’t want to make business with. I am still waiting on the service rep to call me to schedule an appointment with their glass guys to have my windshield replaced. More

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This dealership fails to properly take care of your vehicle. Bought a brand new vehicle and at 20,000 miles they suggested to rotate my tires and never did a balance. This is now causing my tires to we vehicle. Bought a brand new vehicle and at 20,000 miles they suggested to rotate my tires and never did a balance. This is now causing my tires to wear differently and costing us brand new tires at only 20,000 miles. When trying to contact a manager it took days and they don’t care to contact you to fix the problem. Needless to say I wont be taking my vehicle back unless it’s something that’s covered over the warranty. Awful customer service. More

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Worse customer service after purchasing vehicle, does not care after selling the car, half xxx maintenance checks as well! Rude customer service and does not have respect for anyone with horrible customer se care after selling the car, half xxx maintenance checks as well! Rude customer service and does not have respect for anyone with horrible customer service tone! More

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I had an appointment at 9 am my husband was there for 5 hours what’s the point to make an appointment if we were there for too long not happy at all. hours what’s the point to make an appointment if we were there for too long not happy at all. More

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Lack of trust , our overall experience was they were too busy to care and take time with us, they were just looking to make a sale no matter what , not looking ou , our overall experience was they were too busy to care and take time with us, they were just looking to make a sale no matter what , not looking out for my best interest. More

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Sweet Deal Happy 😃 Got it done and made the deal I was hoping for...Ray was awesome 👏🏻, The Manager on duty was awesome and the gentleman who did my finance Happy 😃 Got it done and made the deal I was hoping for...Ray was awesome 👏🏻, The Manager on duty was awesome and the gentleman who did my finance maid it painless 🤣 More

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