Vianey Rodriguez | Page 16

Excellent, friendly and fast service from making appointment to recieving service. Fully satisfied with whole experience. appointment to recieving service. Fully satisfied with whole experience. More

by CHRISTINAMARIA6178 Verified Customer Verified Customer

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Will not be back. Took car in for oil change. First, service department had someone else’s name on my vin #. I had service there many times. Second, was told my coolan Took car in for oil change. First, service department had someone else’s name on my vin #. I had service there many times. Second, was told my coolant tank was empty when it wasn’t. Service advisor said they would fill it. When car was ready, service advisor said they wouldn’t fill it because lube tech said there was a leak. If they filled it, it would just leak out again. I would have to pay $150 for a diagnostic test and bring back a different day. There wasn’t anyone there who could do it then. Only had lube techs there. Husband called service dept wanting to know why they wouldn’t. A different service advisor, Patty, told him they did fill it and it just leaked out. Husband looked under hood and with the amount of sit you could see everywhere the tech touched. The coolant tank had not been touched. Was lied to when he were told they did fill it. When asked Vianey when he was told that. She wouldn’t answer. Just kept saying I had to schedule an appointment for a $150 diagnostic test. Also, was told need a new battery when the positive cable was just loose. Service manager, Berry, refused to talk to us. Tried several times was always told he was on the phone. UPDATE: Barry from David Stanley reached out. Said if we changed review to 5 stars he would give us two free oil changes. No resolution reached. More

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They were quick and efficient and the staff was great and very helpful. I will come back. very helpful. I will come back. More

by spencer.scott0 Verified Customer Verified Customer

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Service department was helpful. Able to assess the issue and have it taken care of as soon as part was delivered. Prompt servicing time and was able to pick up same day. Overall sat Able to assess the issue and have it taken care of as soon as part was delivered. Prompt servicing time and was able to pick up same day. Overall satisfied. More

by Jay Verified Customer Verified Customer

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I am tired of the relentless emails form you. Telling me to call Berry. So I did call him. After several minutes on hold. I was transferred to another line again waited several minutes. The voice Telling me to call Berry. So I did call him. After several minutes on hold. I was transferred to another line again waited several minutes. The voice mail asked me to leave a message and he would get back to me as soon as possible. So I did. I'm still waiting!!!! More

by hd03st@aol.com Verified Customer Verified Customer

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My initial interaction with the service department was less than excellent, but I have to give David Stanley credit. Once they learned about my issues the service manager contacted me and made everything less than excellent, but I have to give David Stanley credit. Once they learned about my issues the service manager contacted me and made everything right. I can’t stress enough how much this means to me. I would highly recommend this dealership for both your next new vehicle and for any service needs you might have. More

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I was very disappointed with all the repairs I had done in my vehicle. No call back on it or an explanation whatsoever. My vehicle was not working properly and no one told me about running a drive test on in my vehicle. No call back on it or an explanation whatsoever. My vehicle was not working properly and no one told me about running a drive test on my vehicle until I drove back to work. It was very disappointing that I have to go through the mess that already pay for. 😠 More

by AURORAALE12 Verified Customer Verified Customer

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They are always very nice and kind each time I visit there, and very helpful. there, and very helpful. More

by BRITTANYBATT47@yahoo.com Verified Customer Verified Customer

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I absolutely hate this part of survey done 3 times already! I love Anthony in sales! already! I love Anthony in sales! More

by SHASTAKITTY Verified Customer Verified Customer

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David Stanley makes it easy to get your service, very polite customer service people. Keeps me informed of my service. polite customer service people. Keeps me informed of my service. More

by KABBOTT1121 Verified Customer Verified Customer

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