She was very informative so I could make decisions
regarding the service I needed. I look forward to working with her again.
regarding the service I needed. I look forward to working with her again.
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by haughtquilts
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2025 -
Mountaineer Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Vicky was very professional.
I was greeted nicely and my car was taken in for an oil change and tire rotation
I was greeted nicely and my car was taken in for an oil change and tire rotation
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by snoopygp
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Mountaineer Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
The staff is always pleasant and helpful.
They make sure your needs and comforts are attended to.
They make sure your needs and comforts are attended to.
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by egoose3
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Mountaineer Honda responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mountaineer Honda, we look forward to having you as a valued customer for many years to come!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
The staff is always pleasant and helpful.
They make sure your needs and comforts are attended to and always with a smile. Jillian is such a joy to work with, she is funny and outgoing and jus
They make sure your needs and comforts are attended to and always with a smile. Jillian is such a joy to work with, she is funny and outgoing and just a treat!
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by alyfield
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2025 -
Mountaineer Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mountaineer Honda. We look forward to having you as one of our valued customers for many more years to come!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Service coordinator was told prior to scheduled service,
after service, and during pick up that we purchased service agreement that includes oil changes. Still was billed.
after service, and during pick up that we purchased service agreement that includes oil changes. Still was billed.
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by shortyx3
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Mountaineer Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Aug 06, 2025 -
Mountaineer Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
I went to get 3 extra keys cut and programmed but only
two keys work now. The extra key and the one I drove the van there with is not working. Plus I was there for almost 3 hrs to get that done.
two keys work now. The extra key and the one I drove the van there with is not working. Plus I was there for almost 3 hrs to get that done.
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by barneyfifemd
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Mountaineer Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to check in with you and address your concerns once we've been able to get the whole story.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Aug 04, 2025 -
Mountaineer Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to check in with you and address your concerns once we've been able to get the whole story.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Aug 06, 2025 -
barneyfifemd responded
barneyfifemd@msn.com
Mountaineer Honda has always given excellent service.
The staff is friendly and keeps you informed of the progress of the service on your car.
The staff is friendly and keeps you informed of the progress of the service on your car.
More
by ELEANORMACLEAN66
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Mountaineer Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Very friendly staff all of my service needs were taking
care of with no issues
care of with no issues
More
by priesterfranklin3
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2025 -
Mountaineer Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
My appointment was at 8:00am for an air bag diagnostic
and a new key. It took three hours for them to complete that and only then was it at my griping did they get the car to me. How long does it take t
and a new key. It took three hours for them to complete that and only then was it at my griping did they get the car to me. How long does it take to look at a diagnostic code on a computer and make a key, not three hours. Service staff work in shorts and tee shirts and sneakers. This is not how a dealership staff should look, it is not professional. I was first in line but they evidently put other cars in front of mine event though I was waiting. Ms. King was dressed professionally and was helpful, the service side of things are very much lacking in efficiency. Not likely to return to this dealership for any reason.
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by klhughar
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2025 -
Mountaineer Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Jul 20, 2025 -
Mountaineer Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
I’ve been a loyal Honda owner for over 10 years and have
never experienced the kind of service I received today.
My husband and I are out of town for work and stopped by this dealership around 3:50 PM fo
never experienced the kind of service I received today.
My husband and I are out of town for work and stopped by this dealership around 3:50 PM for basic maintenance: an oil change, air filters, and wiper blades. I told the service advisor exactly what we needed. She said she wasn’t sure which wipers we needed but would get me a price. I said “yes, please” — especially with all the rain lately, it was important.
At around 5:10 PM, she called us to ring up the service. I asked, “What about the wipers?” Her response: “Oh, the tech forgot. Technically we close at 5.”
I was stunned. I reminded her that I had clearly requested them, and she offered to try to get me a price — but by then it was too late to install them. What’s the point of pricing them if no one is going to do the work?
This felt like half-done, careless service — and that’s not what I expect from Honda. I left extremely disappointed. Safety matters, and being brushed off like that, especially after making the request clear from the start, is not okay.
I hope this is addressed so other customers don’t have the same experience.
More
by Santana
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Mountaineer Honda responded
Santana, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Jul 19, 2025 -
Mountaineer Honda responded
Santana, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
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