I have had my vehicle serviced for the same issue on:
June 5,2025, June 9, 2025 and returned that same day after picking it up and driving it a few miles only to hear the same noise so a second visit on
June 5,2025, June 9, 2025 and returned that same day after picking it up and driving it a few miles only to hear the same noise so a second visit on June 9, picked up the vehicle later that week called back June 13 and explained I was hearing the same noise told it was okay to drive on vacation and return to service on June 23, 2025. I WORK! I do not have time for this! I want compensation and a buy out or a new vehicle. THIS VEHICLE WAS purchased in OCT 2024 (NEW) I should not be dealing with this. I have purchased at least 8 Honda's in my life and this is the LAST! Joe has tried to work with me, and I appreciate it, but I am over this!
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by wvshopaholic
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Urse
, Jordan Callaway, Amanda, I believe was my sales person
The service department staff were courteous and the
maintenance work on my Honda Ridgeline was performed in a timely fashion.
maintenance work on my Honda Ridgeline was performed in a timely fashion.
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by SGTPEPR57
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
Mountaineer Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Very personable and willing to help her customers.
If asked a question that she did not know an answer to she would seek help.
If asked a question that she did not know an answer to she would seek help.
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by vdelaney04
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Mountaineer Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Vicky and Joe are friendly and efficient.
Car was done on time and on budget.
Car was done on time and on budget.
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by rdwaldronwv
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Mountaineer Honda responded
Thanks for sharing about your experience with Mountaineer Honda. We appreciate your business and hope to see you again soon!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Attentive and helpful staff.
My car was done in the time I was told it would be.
My car was done in the time I was told it would be.
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by PEL777
Verified Customer
Verified Customer
Jun 14, 2025 -
Mountaineer Honda responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
I don't typically write out a review.
Vicky was really awesome and I appreciate her help.
Vicky was really awesome and I appreciate her help.
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by MABNER123
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2025 -
Mountaineer Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mountaineer Honda!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
I don't typically write out a review.
Vicky was really awesome and I appreciate her help.
Vicky was really awesome and I appreciate her help.
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by MABNER123
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2025 -
Mountaineer Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mountaineer Honda!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
I have been with this dealership for long time and
everyone is always helpful and pleasant.
everyone is always helpful and pleasant.
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by eileenbalch0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Callaway
Jun 10, 2025 -
Mountaineer Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Vicky was very helpful and made sure I understood
everything with my van. Typically I leave car places feeling uneasy and intimidated but she made me feel very comfortable.
everything with my van. Typically I leave car places feeling uneasy and intimidated but she made me feel very comfortable.
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by white.beth1
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Mountaineer Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com
Vicky’s first impression wasn’t nice.
First thing she said as I opened my door was I entered the wrong way. She asked if I saw the arrows. I told her yes but tbh I couldn’t tell which way
First thing she said as I opened my door was I entered the wrong way. She asked if I saw the arrows. I told her yes but tbh I couldn’t tell which way they were pointing. When I picked up my car I noticed another person did the same thing I did. If you want it to be clearer I suggest you put a sign at the top where it has service.
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by kimberlydavis3
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Mountaineer Honda responded
Kimberly, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Joe Urse
Service Manager
304-842-5600 ext 5118 jurse@mountaineerhonda.com