Victor Ballesteros

Great dealership, friendly and professional staff. Found my perfect car within just 2 days! Could not be happier! Found my perfect car within just 2 days! Could not be happier! More

by angelcrespi Verified Customer Verified Customer

Report | Print

Great experience buying our 2026 Lincoln Nautilus Hybrid car. We were treated by knowledgeable and professional staff. car. We were treated by knowledgeable and professional staff. More

by Derry Verified Customer Verified Customer

Report | Print

Everyone that we dealt with were very helpful, especially when we were picked up and returned home . also bringing the new car to our home. when we were picked up and returned home . also bringing the new car to our home. More

by ddtebaldis Verified Customer Verified Customer

Report | Print

Experience was great. I would definitely work with victor and purchase from Jarrett Gordon again. I would definitely work with victor and purchase from Jarrett Gordon again. More

by ROJS Verified Customer Verified Customer

Report | Print

It was a smooth and easy transaction. They were fair on trade in and delivered the vehicle to my house for convenience. They were fair on trade in and delivered the vehicle to my house for convenience. More

by lbache23 Verified Customer Verified Customer

Report | Print

"If you are looking for a dealership that truly values its customers, look no further than Jarrett Gordon Lincoln. I’ve now bought four cars from Victor Ballesteros since earlier last year, and I wouldn’t its customers, look no further than Jarrett Gordon Lincoln. I’ve now bought four cars from Victor Ballesteros since earlier last year, and I wouldn’t go anywhere else. Victor’s professionalism is top-tier; he makes you feel at home the moment you walk in and ensures the paperwork and process are effortless. A huge thank you to the GSM, Mike DeMelia, who personally stepped in to ensure I was taken care of, even throwing in Magic tickets to celebrate my fourth purchase. It’s those personal touches that keep me coming back!" More

by Vicball79 Verified Customer Verified Customer

Report | Print

Excellent all around that is why I buy all my vehicles from u ur the best from u ur the best More

by silverbullite21 Verified Customer Verified Customer

Report | Print

I would recommend this dealership because of their integrity of employees that work with you in finding what you want to make you happy. I am very happy with my purchase and the price was very fair. T integrity of employees that work with you in finding what you want to make you happy. I am very happy with my purchase and the price was very fair. This dealership cares about you and to go beyond measures to see you through to the end. I will be back❣️ More

by lmarshall221 Verified Customer Verified Customer

Report | Print

My wife and I were quite pleased dealing with Victor and would do it again-He has a nice demeanor and a no pressure sales tactic-was extremely knowledgeable showing us the Lincoln we had interest in would do it again-He has a nice demeanor and a no pressure sales tactic-was extremely knowledgeable showing us the Lincoln we had interest in More

Report | Print

WARNING: AVOID THIS DEALERSHIP – UNETHICAL BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of deception and outright rudeness. Sales manager Vadim Petrov sent me an attractive deal via text on December 30 after I was already signing for another car elsewhere. It took them forever to get approval compared to other dealerships. I called Vadim multiple times and specifically asked: "Is this the final deal? Will there be any changes or surprises when I arrive?" He reassured me repeatedly – yes, it's final and approved. We drove 2 hours from Ocala to Winter Haven on December 31 (New Year's Eve), en route to Naples for vacation, with the car packed full. Everything seemed fine until we sat down with Business Manager Michael Vasquez. He presented completely different numbers – at least $10,000 MORE than the written offer from the day before! We were shocked and showed him the text message from Vadim (apparently, they have a "company policy" of no official paperwork – now I see why!). Michael's reaction? Pure anger and frustration directed at US. He stormed out, came back with a slightly different deal (still about $5,000 higher), and arrogantly said he's "very busy" – sign immediately or leave! We had already canceled the other deal, were far from home on holiday, and felt trapped. We signed just to salvage our New Year's plans, but the mood was completely ruined. This dealership lures people from hours away with "great deals" over phone/text (never in writing), then hikes the price when you arrive after a long drive. It's a disgusting bait-and-switch tactic. As a businessman with over 35 years of experience, I've never seen such lack of integrity. Real businesses honor their offers and own mistakes – they don't bully customers. If this is how GM Mr. Mike Demalia runs things, it speaks volumes. I will NEVER return and urge everyone to stay far away. Save your time, money, and sanity – go elsewhere! Leon Lurie P.S. I received a text from Vadim the next day with some kind of weird apology. I’m leaving it here in full so everyone can see the level of negligence from this company: “Mr. Lurie, good morning, sir. im just wanted to apologize for your experience. me, as part of sales team- i did everything prior to your visit. made sure we have approval with right stuff in there and provided you all the info based of what we had on file with Lincoln. even asked upfront about proof of residence for Bella. i just wanted to understand, that me and Victor- we did everything to make sure you are good to go and everything is good. please consider that, sir. we wish you to have excellent 2026 year, good time with your family and let all of them and you to be safe and happy, Mr. Lurie. thank you again.” When I asked him about the situation we faced, his answer was short and rude: “You don’t like a deal - bring us car back!” He didn’t even acknowledge what I was talking about! It wasn’t about the deal - it was about the totally different payments we were quoted on the spot compared to what we had been approved for over the phone and text! Unbelievable negligence! P.P.S. I also want to add my real, heartfelt thank you to another manager - Victor Ballesteros - who went above and beyond to provide outstanding service and tried to smooth over this terrible situation. Thank you again, Victor Ballesteros! More

by Leon Lurie Verified Customer Verified Customer

Report | Print