Victor Burgos | Page 13

Going above and beyond I took my Infinity QX30 in for a 25k mile service. The next day I discovered a leak and called the service manager. Within 45 minutes a tech was @ my I took my Infinity QX30 in for a 25k mile service. The next day I discovered a leak and called the service manager. Within 45 minutes a tech was @ my home with a loaner car & took mine back to the shop. 90 minutes later the service manager called back to let the know the problem was due to a mfg defect. They fixed the problem, detailed my car and returned it to my home the next day. I cannot day enough good things about the team @ Inifinity of Nashua. Professional, courteous and they go above and beyond at every turn. I will be buying my next car from them for sure! More

by de2018nyne Verified Customer Verified Customer

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60k service Hassles free service. Allen takes good care of my CAR. Provide me a loaner and allowed me to go to work while my CAR is being taken care of. Hassles free service. Allen takes good care of my CAR. Provide me a loaner and allowed me to go to work while my CAR is being taken care of. More

by ELISAFUGIEL Verified Customer Verified Customer

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No hassles and smooth process No hassles worries free service. Allen takes good care of my CAR. I wait an hour for service to complete and go. It is a Smooth process. No hassles worries free service. Allen takes good care of my CAR. I wait an hour for service to complete and go. It is a Smooth process. More

by ELISAFUGIEL Verified Customer Verified Customer

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Above and beyond I had some issues with the tires on my EX35 recently that was quite frustrating. The team in Nashua listened to my concerns and contacted the dealer. I had some issues with the tires on my EX35 recently that was quite frustrating. The team in Nashua listened to my concerns and contacted the dealer. When the dealer would not support me, Infiniti went out of their way to replace the tires. It is that type of service I am looking for! More

by SteveC Verified Customer Verified Customer

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Doing the right thing! I dropped of my 2017 Q50 Red Sport for an oil change, inspection sticker, tire rotation and interior detailing 04-09-2019. When I picked up the car t I dropped of my 2017 Q50 Red Sport for an oil change, inspection sticker, tire rotation and interior detailing 04-09-2019. When I picked up the car there was minor paint damage to my door jam sill that was not there when I dropped off the car. The damage was consistent with a vacuum hose being dragged repeatedly over the door jam edge. I discussed the damage with the service manager Victor Burgos who recognized the problem and agreed to fix the area of concern. His commitment to exceptional customer service and doing the right thing was greatly appreciated. More

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First timer Location easy to find. Immediate recognition on arrival. Comfortable lounge with nice refreshments. Coffee machine excellent. Process streamlined. Location easy to find. Immediate recognition on arrival. Comfortable lounge with nice refreshments. Coffee machine excellent. Process streamlined. Representatives attentive. Loaner offered for local use. Problems recognized and repair work done. Vehicle washed and returned to me. Only thing I would change is to have Infinity of Nashua closer to my home. 75 miles away. Very pleased. Long day but time well spent. More

by ROADMASTERCHIEF03 Verified Customer Verified Customer

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Really came through John and Victor in the service department were very helpful. They really came through for me. They had a courtesy vehicle available as soon as I pulle John and Victor in the service department were very helpful. They really came through for me. They had a courtesy vehicle available as soon as I pulled up. When I picked up me car, it was like brand new. Great customer service. Highly recommended!! More

by MIOSOLRODRIGUEZ Verified Customer Verified Customer

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Exlent Víctor is very knowledgeable and professional! Why do have to write more, I’m walking in the cold and can’t think of anything else. Víctor is very knowledgeable and professional! Why do have to write more, I’m walking in the cold and can’t think of anything else. More

by hssousa Verified Customer Verified Customer

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Excellent sales and service Bought a certified car that needed service under warranty. Victor paid attention to every detail to make sure that we were satisfied with the service Bought a certified car that needed service under warranty. Victor paid attention to every detail to make sure that we were satisfied with the service provided. Everyone in the service department including the staff for the loaner car offered professional courteous service. More

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Great first day experience good work all in all Great experienxe loved being in the infiniti dealership of nashua awesome experience with you guys thanks for the service really appreciated thanks ag Great experienxe loved being in the infiniti dealership of nashua awesome experience with you guys thanks for the service really appreciated thanks again hope to see you guys soon More

by ATOMICGUNZZ Verified Customer Verified Customer

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