Victor Burgos | Page 21

New car needed service Rattle and back up camera issue. Didn't feel listened to. Hope it's fixed now. Was told the camera often doesn't reset. And rattle may be fixable or n Rattle and back up camera issue. Didn't feel listened to. Hope it's fixed now. Was told the camera often doesn't reset. And rattle may be fixable or not exist. Only 2700 miles on car. More

by RobertaMoss5 Verified Customer Verified Customer

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No complaints. Good service. I was able to get the appt on the day that worked best got me The repair was completed on time. I had a loaner car. No charge for the warranty work. I was able to get the appt on the day that worked best got me The repair was completed on time. I had a loaner car. No charge for the warranty work. Everyone was friendly and professional. More

by BOO Verified Customer Verified Customer

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Damaged my car and refused to fix it! I had taken my 2015 QX60 for service to this place. When I got the car back I noticed that the driver side mirror had scratches and the molding was br I had taken my 2015 QX60 for service to this place. When I got the car back I noticed that the driver side mirror had scratches and the molding was broken. Talked to Victor Pena (my service adviser) and he showed me a picture of the car (that was taken when the car came in for service) and argued that it was an existing damage. But the picture they showed me was NOT CLEAR and I DID NOT see any damages in the mirror. We went back and forth on this and finally I asked for the manager. I was told that the manager was in a meeting. I got the phone number of the manager (Victor Burgos) and scheduled an appointment. He said we can review the pictures and VIDEO FOOTAGE of the car when it came in and see if the damage was pre-existing. I immediately said OK because I knew that if there were other pictures and videos (that showed the driver side mirror clearly) those would support my claim that the damages were NOT PRE-EXISTING. When I went to see Victor Burgos he also showed me the exact same picture that the service adviser had showed me before and suggested the damage was pre-existing. I told him "I had seen this picture before and I don't see any damages in this picture" and asked for the video footage. Victor Bugos said "he does not need to look at the video footage". Also he refused to fix the damages. Now I am really sure they DID NOT have any other pictures and/or any video footage, they were just lying thinking that I wont come back to review those. So the bottom-line is they damaged my 45K car and refused to fix the damage. I have been a loyal customer of this dealership (I had purchased my 2015 QX60 from here 3 years ago and have been doing all my services here until now) but this whole experience left a very bad taste in my mouth. Will not be taking my QX60 to this dealership again. More

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New lease Pain free process. Was able to transition into new lease without much difficulty or frustration. Fair prices without the hassle of going back and fort Pain free process. Was able to transition into new lease without much difficulty or frustration. Fair prices without the hassle of going back and fort with offers. More

by cacciola.michael2018 Verified Customer Verified Customer

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The sales agents and managers were extremely helpful! 5 Star Review - They went the extra step helping me ensure my QX80 fit in the garage and will fit in my work parking garage. They were friendly and c 5 Star Review - They went the extra step helping me ensure my QX80 fit in the garage and will fit in my work parking garage. They were friendly and courteous. I would recommend this dealership! More

by dwrawr1 Verified Customer Verified Customer

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Professional, modern, service oriented. I actually came in for service on the wrong day (my error) but Nashua Infiniti got me right in and assessed maintenance required, which in involved br I actually came in for service on the wrong day (my error) but Nashua Infiniti got me right in and assessed maintenance required, which in involved breaks and communicated efficiently along the way. Although the work could be completed w/in 2.5 hours I was able to get a loaner vehicle to manage some personal obligations. I realize dealerships are not necessarily the most cost effective options when servicing a vehicle but at the moment I wouldn't take my G37x w/ 197,000 miles anywhere else due to the convenience factors (on-line scheduling, loaners when needed, awesome facility and Infiniti mechanics working on your car) of the Nashua Infinti service center. More

by macalbert13 Verified Customer Verified Customer

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Absolutey Incredible Service! I continue to be amazed with the level of customer attentiveness that is portrayed by this dealership. Dennis and Victor continue to raise the bar wit I continue to be amazed with the level of customer attentiveness that is portrayed by this dealership. Dennis and Victor continue to raise the bar with their professionalism, attention to detail and concern for my needs as a customer. They truly are an asset to the organization and the reason that I keep purchasing the Infiniti Brand. More

by SMUELLER1 Verified Customer Verified Customer

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Great experience Great service department always there to answer your questions. Drop-off procedure and pick up his very simple when you pick up your vehicle they expl Great service department always there to answer your questions. Drop-off procedure and pick up his very simple when you pick up your vehicle they explain everything so you understand everything that was completed. More

by JC Verified Customer Verified Customer

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Great service This was our first service at Infiniti of Nashua, The greeters that meet you when you drive up to service were excellent, precise and professional, Th This was our first service at Infiniti of Nashua, The greeters that meet you when you drive up to service were excellent, precise and professional, This carried over to our service advisor who walked me through what I was in for and other things to consider in future services. He said about a hour and that is what it was, maybe I couple minuets less. Our vehicle came out all serviced, washed and vac'ed. with the doors open and waiting for us to get in and then we were off. My wife and I agreed they were first rate. More

by HOWIESHEL Verified Customer Verified Customer

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Stellar Service Excellent in every way! Victor Pena was so helpful in dealing with a problem with my car from another Infiniti dealer. The communication was timely. Excellent in every way! Victor Pena was so helpful in dealing with a problem with my car from another Infiniti dealer. The communication was timely. I felt like they really were watching out for me! More

by GURNEY.DANIEL Verified Customer Verified Customer

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