Victor Garcia | Page 2

Nissan of Torrance responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In regards to your concern and the Technician not being able to duplicate the concern has nothing to do with thinking or assuming you're a liar. You are our Customer and our top priority. Although it is disappointing to hear that we were unable to duplicate your concern as it may not be a reoccurring issue, I can guarantee that we do have your best interest at heart. Our job is to assist and provide top quality service and falling short of that is unacceptable. If you are still experiencing issues we would like to help. If you are willing to give us that opportunity please email me at ereyes@ntnissan.com We will do our best to resolve this with you. As for the concerns with masks, it is mandatory that our employees wear a mask. We will make sure that we remind everyone about this as we understand the severity of this Pandemic. Thank you for your feedback and look forward to being of further assistance. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, your satisfaction is our top priority. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager