Victor Lacuata

Bret was very helpful helping me understand the warranty . Advising me what I needed to do. . Advising me what I needed to do. More

by paulcarol2 Verified Customer Verified Customer

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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Service is always excellent. That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do More

by deniserfdg Verified Customer Verified Customer

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Great Customer Service it was a pleasure to work with them. No issues.Great Team them. No issues.Great Team More

by jonlamp Verified Customer Verified Customer

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The service department was able to accommodate me without appointment. They also got the service completed in one Business day! appointment. They also got the service completed in one Business day! More

by cuetom Verified Customer Verified Customer

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Service was great! Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. More

by pamelataylor3 Verified Customer Verified Customer

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The service department is fabulous. They always take great care of me. They are super attentive and a joy to work with… I thought of buying a BMW, I would never buy one because their se They always take great care of me. They are super attentive and a joy to work with… I thought of buying a BMW, I would never buy one because their service department is horrible. Sorry, BMW and thank you, Lexus. More

by cactus0 Verified Customer Verified Customer

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A real mixed bag. I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. T I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. The service rep was cordial and knowledgeable. Great guy. I asked to have the front and rear seat and steering wheel heaters to be turned off but they still come on even at 70 degrees. I have to turn them off manually each time I drive. And, of course, I still get "check the rear seat" notice every day. Nothing there. Finally, when I got home the side mirrors wouldn't close. I called the dealership and was told to bring the car in. I drove from Carmel Valley only to be told that I just have to touch the button on the door panel. Couldn't they have told me that over the phone? I've purchased 5 new Lexus vehicles from this dealership and will continue to do so. I just wish the Service Department was a tad more attentive. More

by charles.davis Verified Customer Verified Customer

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Great service and great follow up When my Lexus is ready. The parts department is also very helpful When I need to get supplies. ready. The parts department is also very helpful When I need to get supplies. More

by cuetom Verified Customer Verified Customer

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Very pleasant experience. A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner car when the maintenance was going to be lengthy but no offer of a loaner. Overall, I was satisfied with their service. More

by rdg1779 Verified Customer Verified Customer

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