Victor Melendez | Page 43

Great Customer Service Thanks to Victor Melendez my car shopping experience was easier than what I thought. Victor was very informative and not pushy. Over all I'm very sati Thanks to Victor Melendez my car shopping experience was easier than what I thought. Victor was very informative and not pushy. Over all I'm very satisfied with my car. Thanks Victor. More

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Exactly What we were looking for The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very knowledgeable in the different makes and models. He went above what other salesman have done for us in the past in meeting our expectations and needs on this purchase. I look forward to continuing our business with Sullivan and Victor. More

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A Dealership you can trust I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this ti I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this time around, I had done my research before-hand and seen that Sullivan had the exact vehicle that I was looking for. When I arrived at Sullivan, salesmen weren't circling the lot like vultures which allowed me the opportunity to look at the vehicles on the lot at my own pace before even talking about purchasing. When I was prepared to look at the vehicle in more detail and request a test drive, I approached Victor who was standing at the main desk willing to help anyway he could. Victor, from first contact, was personable, knowledgeable and laid-back.. After taking the test drive, I asked him what the price was on the vehicle. Unlike other dealerships that I have visited in the past, they will give you a different price than what is listed on the internet. This is one of my first indicators of whether I can trust a salesman. Victor provided the exact price I had seen previously and showed me the listing on the website from his computer. He showed me the Carfax report and all other associated documents requested without hesitation or run-around. They appraised my vehicle for a trade-in and they did not do two things that dealers always try to do at this point: 1) Make you feel that your car is in bad shape 2) Make you think that there is no value to your car and will probably end up taking a loss on it. What Sullivan DID do is provide a fair trade-in value which was in-line with trade-in values found with various consumer resources. After a short back and forth with numbers, a purchase price was negotiated with Victor which made me feel as if I got a fair trade-in and purchase price for the vehicle I was looking at. After handshakes to seal the deal, I was escorted to the financing office. Based upon my experience at other dealerships, the finance office is typically where the price you negotiated is forgotten about and all new numbers start popping up with a variety of excuses. Mike O'Connell was very personable and had a good sense of humor during the paperwork which solidified the exact numbers that Victor and I had discussed. Mike did not make any attempt to pressure me into buying accessories or other products that I did not want. After finishing all of the paperwork I met back up with Victor who had my vehicle waiting for me with all radio presets programmed in the new car which matched the vehicle that I was trading in (the small things do matter). I was provided with a quick overview of the features for the vehicle before pulling away in my new car feeling good about the purchase. From arrival to departure from the lot, I was there a total of 2.5 hours which must rank somewhere on World Record list. Thank you Sullivan Buick GMC for being everything that every other Dealership I have visited is not, and employing personable and trustworthy sales and finance people like Victor Melendez and Mike O'Connell who do their job with pride and commitment. I will definitely be back the next time I need a car. More

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Awesome GMC Terrain Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Aw Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Awesome experienc and verry happy with my new terrain. More

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Love my Acadia! Just bought a new Acadia Denali. The experience was nothing short of Fantastic! The staff was very helpful and explained all my questions to my sati Just bought a new Acadia Denali. The experience was nothing short of Fantastic! The staff was very helpful and explained all my questions to my satisfaction. Love you Acadia!! More

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Holiday Gift to Myself This is my second time buying a car from Victor and I am just as happy as the first time. I am thrilled with my GMC Terrain and the price I received f This is my second time buying a car from Victor and I am just as happy as the first time. I am thrilled with my GMC Terrain and the price I received from Sullivan. Victor has become someone I can count on to give me the best deal on a new vehicle. I have even recommended him to other family members as well. I went in on Christmas Eve and even though I am sure he wanted to get home celebrate with his family, Victor spent time with me well past closing to make sure I got the car I wanted at a price I was comfortable paying. After that he even helped me set up and program the vehicle. It was a very pleasant experience and lovely holiday gift to myself. More

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Happy! Happy! Happy! My husband and I could not be happier with our car-buying experience! Victor Melendez is knowledgeable, patient, courteous, and fair. We were in and My husband and I could not be happier with our car-buying experience! Victor Melendez is knowledgeable, patient, courteous, and fair. We were in and out in less than 2 hours driving home our new car! Thank you Victor! More

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Great experience! Victor and Dan took great care of us. This was by far the most pleasant car buying experience that we have ever had! There were no games and no haggli Victor and Dan took great care of us. This was by far the most pleasant car buying experience that we have ever had! There were no games and no haggling! In and out in 2 hours with a new car. I can not say enough good things about Sullivan Buick and the staff!! More

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Thanks Guys!! When I totalled my Cherokee I was forced to buy a new car. This was especially stressful since both units I located were hors away from my home. The When I totalled my Cherokee I was forced to buy a new car. This was especially stressful since both units I located were hors away from my home. The guys I dealt with at Sullivan made me feel like I had the vehicle in frontof me! They were very good at explaining the condition of everything I asked them about. What put it over the top was when Eliot offered to take it to a local shop for me, so I'd have piece of mind before committing!! When I arrived at the dealership, they had it all clean and inside staying dry. Everyone I dealt with was friendly and as knowledgeable as could be for buying a Toyota from a GM dealer. Keep up the good work guys!!! More

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Great experience I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership main I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership maintains. Victor Melendez was a very professional to work with and i will come back to the dealership if I was looking to purchase either a new or used vehicle again. More

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