Victor Mercado | Page 110

I gave this dealership 5 stars because of the excellence in customer service I received from Yesenia. Yesenia is a beautiful woman physically and professionally. Very personable and down to earth. She ha in customer service I received from Yesenia. Yesenia is a beautiful woman physically and professionally. Very personable and down to earth. She has a great sense of humor and laughed at my jokes😊 Friendly and creates an atmosphere of family. True peace in her presence. Most important is her true patience and empathy to my concerns. She is naturally cool..no fake personality..100% real cool personality. Initially I forgot my mask..and upon seeing me..she simply reminded me with a smile to wear a mask and didn't make me feel uncomfortable. She's amazing. More

by mypurposeisyou Verified Customer Verified Customer

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Victor as always is amazing!!! I say it on every survey I only go there for his customer service. This location has NOTHING else to offer. Not a free car wash after spending 2k, junk was left in my car like only go there for his customer service. This location has NOTHING else to offer. Not a free car wash after spending 2k, junk was left in my car like extra screws and paper, & not to mention I had to leave it an extra day because the guy who serviced my car failed to make sure it was completed. Nonetheless once again Victor is amazing and he’s the best thing y’all have!!!!! More

by kerskine7 Verified Customer Verified Customer

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The service was great and I was very happy. My car is running pretty good.Thank you for you follow up in how my car is running. running pretty good.Thank you for you follow up in how my car is running. More

by roberto.torres56 Verified Customer Verified Customer

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God bless you, Victor was very polite and answwred all my concerns. I appreciate the attention given and the care to my car. Thank you. my concerns. I appreciate the attention given and the care to my car. Thank you. More

by FELISH50 Verified Customer Verified Customer

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Advisor must be friendly because most of people doesn't know what is the actual problem of his car .If the advisor didn't recommend anything just ask why you come here today and what kind of service you wa know what is the actual problem of his car .If the advisor didn't recommend anything just ask why you come here today and what kind of service you wanna get today than its a big problem.for small Ac fixing and diagnosed they took 3 days thats ridiculous.Never happened with me this things in bronx honda. The advisor Yesenia wasn't helpful ,she was busy with her attitude.I didn't went bronx honda to get her number, i just went bronx honda to fix my car.Although quality of work just awesome More

by rhul708 Verified Customer Verified Customer

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The service rep yesina was very helpful and professional.she has great service and knowledge of customer support..she also made sure to offer any extra assistance to help the service transition professional.she has great service and knowledge of customer support..she also made sure to offer any extra assistance to help the service transition process go through faster More

by mrharlem1 Verified Customer Verified Customer

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This place got a lot of negative reviews but they treated me better then Mercedes dealership. This service guy named Victor was really professional and cool. me better then Mercedes dealership. This service guy named Victor was really professional and cool. More

by quesfire Verified Customer Verified Customer

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Very pleasant and efficient workers. Victor gives top customer service as usual and he always explains things and goes above and beyond to assist and answer questions customer service as usual and he always explains things and goes above and beyond to assist and answer questions More

by maxinecornwall27 Verified Customer Verified Customer

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Staff was friendly and courteous. They were very knowledgeable. Gave me good advice as to how to handle the maintenance of my car. Help me with financing on last service. knowledgeable. Gave me good advice as to how to handle the maintenance of my car. Help me with financing on last service. More

by blacksag125 Verified Customer Verified Customer

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Great ans fast service. Was actually surprised how smooth it went. Easy checking easy check out. Totally surprised. Ans very pleased everyone was super nice. smooth it went. Easy checking easy check out. Totally surprised. Ans very pleased everyone was super nice. More

by Mzkimcande Verified Customer Verified Customer

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