Victor Montes | Page 2

INFINITI of South Bay responded

Fenjoku, What a nice compliment, that INFINITI of south Bay was "the best dealership you encountered during your car search" - WOW! We appreciate the accolade! And thank you for recognizing Kaz by name. Always friendly, always informative and always professional, that's our Kaz. Thank you for choosing INFINITI of South Bay and know that our service team also provides exceptional client service. Kelvin Bratcher Dealer Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Awesome review, thank you for your feedback on your recent vehicle purchase. It's great to learn that Victor, Andy and Anita all were friendly and accommodating. We appreciate your business and please remember that our service staff is just as amazing as our sales team. Kelvin Bratcher Principal & General Manager INFINTI of South Bay

INFINITI of South Bay responded

Thank you, thank you, thank you!!! Thank you for recognizing all of our team members for providing a great experience and delivering amazing customer service. And isn't it special when people go above and beyond. Well that's the type of employees we have here at INFINITI of South Bay. We appreciate the cognition and are pleased to learn that you are happy with your new INFINITI. Sincerely, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Jaun, We appreciate the great review, thank you! While there are many factors to delivering an exceptional client experience, communication is key. I'm glad that you were kept informed during your visit and that we communicated well. Thank you for recognition of our waiting area, we've worked hard to provide the luxury experience that many of our clients are use to in their own homes. We appreciate your business, thank you. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so happy to hear that everything went smoothly with your trade in! Thank you for your positive feedback on the service you received. Your satisfaction is important to us, so we want to sincerely thank you for choosing INFINITI of South Bay, and we hope to see you again soon! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Desiree, We are so happy to hear that Victor made your car purchase a great experience! It makes us glad to hear that you are satisfied with your service and that you were treated well! We sincerely thank you for your positive feedback, and we are honored that you were so happy with your experience here. Have a great day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

SOFTBALLANTH, Thank you for your comments! So happy to hear that we provided an exceptional client experience. We appreciate that you recognized some of our employees and that you took your personal time to leave this review. Thank you for the recommendation! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Kym, Thank you for your detailed review! It makes us happy here at INFINITI to hear that you were beyond satisfied with the service you received. We love to hear our employees did a good job helping you, and we thank you for mentioning them by name. Glad to hear that your experience and your service received was excellent! And your recommendation and stellar review are most definitely appreciated! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Felix, We are very happy to hear that you had polite and excellent service. Here at INFINITI, we strive to provide our customers with the best service possible. Thank you for the recommendation and for your business! We also appreciate that you recognized so many employees in your review. Kelvin Bratcher Owner & General Manager INFINITI of South Bay