Victor Montes | Page 2

INFINITI of South Bay responded

Thank you so much for this five-star review! We’re happy to hear that Victor provided friendly, knowledgeable service and helped make the process smooth from start to finish. Making sure our guests feel informed and comfortable, never pressured, is very important to us! We truly appreciate your kind words and look forward to welcoming you back again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Everlongcg, Thanks for taking the time to share your incredible 5-star feedback! Hearing that this was the "best experience" you've ever had buying a car truly means the world to us. We are intensely focused on operating with integrity and ensuring every customer is completely happy—that commitment to "go the extra mile" is the foundation of our business. We will certainly pass along your kind words to the team, especially to Victor and Mike, whose efforts clearly contributed to your positive outcome. It's their dedication that brings our philosophy to life every day. Thank you again for trusting INFINITI of South Bay with your business and for your high recommendation. We welcome you to the family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Debra, thank you so much for taking the time to share your feedback. We are thrilled to hear that you are happy with your recent used vehicle purchase! We are exceptionally proud of Victor Montes and his commitment to excellence. Your comments confirm that he successfully upheld our commitment to transparency and preparation by ensuring your car was properly serviced and by keeping you fully informed throughout the process. That peace of mind is what we strive to deliver to every client. On behalf of the entire team, we want to formally welcome you to the INFINITI of South Bay family! We appreciate you choosing us and look forward to serving you for many years to come. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re so glad that Victor took such great care of you, from listening closely during your test drive, to following through on the repair, to making sure the car was perfect before you drove it again. His thorough communication and attention to detail truly reflect the level of service we strive for at INFINITI of South Bay. We’ll be sure to share your kind words with him, and we look forward to seeing you again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Andrew! Thank you for taking the time to leave this great review! We’re so glad Victor and Willie could help and take the time to explain everything clearly. It’s great to know all of your questions were answered and that you felt comfortable throughout the process. Thank you for recognizing all of their hard work! We can’t wait to see you again next time! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience, Soracha and Lamin! We’re thrilled to hear that Michael and Victor made buying your 2023 Jeep Wrangler such an easy and stress-free process. It’s wonderful to know that you felt they were trustworthy, responsible, and attentive to your needs every step of the way. Our team always strives to provide exceptional service to help our customers feel confident during the car-buying process. We appreciate your recommendation, and we look forward to assisting you again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

What a fantastic review - thank you for sharing this with us! We love hearing that Victor made the whole process feel easy and comfortable for you. It’s so important to us that our guests feel like they’re talking with a friend rather than dealing with pressure, and it sounds like Victor really delivered on that. We’re so glad he was always there to give you the information you needed without overwhelming you. We’re lucky to have him on our team, and we can’t wait to see you again soon! Carlos Robles Service Manager INFINITI of South Bay