Willie Cheng

INFINITI of South Bay responded

Dear Jriovesporsha, Thank you for taking the time to provide this detailed feedback. As the Owner and Executive Manager of INFINITI of South Bay, I sincerely regret that your experience in our finance department did not meet the high standards we set for ourselves. We take comments regarding customer skills very seriously, and I assure you that this feedback will be addressed immediately with the team to ensure necessary retraining and improvements are implemented. We are committed to making sure every step of the purchase process, including the final paperwork, is handled with the utmost respect and professionalism. We truly appreciate you bringing this to our attention as it helps us identify areas for necessary growth. On a brighter note, I want to personally congratulate you on your new vehicle purchase! That is fantastic news. We are delighted to hear that Anita and Kas provided you with an amazing experience. They are tremendous assets to our team, and we will certainly recognize them for their excellent and helpful service. Our goal is for every client to have a 5-star experience from start to finish. If you would like to discuss your finance experience further, please feel free to reach out to me directly. We appreciate your business and hope you enjoy your new INFINITI! Sincerely, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Andrew! Thank you for taking the time to leave this great review! We’re so glad Victor and Willie could help and take the time to explain everything clearly. It’s great to know all of your questions were answered and that you felt comfortable throughout the process. Thank you for recognizing all of their hard work! We can’t wait to see you again next time! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We're thrilled you found exactly what you were looking for, and without any pressure! It means a lot to us that you appreciated our focus on service and selection. Our customers are our #1 priority, and we work hard to ensure they leave satisfied. We loved having you in and hope to see you again down the road! Welcome to the INFINITI of South Bay Family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled that this was the smoothest car-buying experience you’ve ever had! What a compliment! Providing honest, friendly, and hassle-free service is what we strive for, and it means a lot to know we hit the mark. We truly appreciate your continued business and look forward to helping you again in the future! Best regards, Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Janice, Thank you for choosing INFINITI of South Bay for your recent new car purchase. We're so glad to hear that you had an excellent experience with Mike, your sales consultant! We agree, he's a valuable member of our team. We're also happy to know that Willie in finance was quick and efficient in assisting you. We hope you absolutely love your new car! And remember, our service team is also here to help with any maintenance or repair needs you may have in the future. Thanks again for your business! Best regards, Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Nicole, Thank you for recognizing that our team was friendly and professional. As a family owned business, we strive to treat people as we would like to be treated. Our difference is our people and how we serve our clients, and it is so meaningful when this is recognized and appreciated. Thank you for your review, and for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

That's the Mike we know and love! Kind, patient, consultative. Thank you for such a nice review; we will be sure to share your feedback. At INFINITI of South Bay we do things the "South Bay Way"... and to us that means making it easy to do business with us. We are so pleased that you had an "easy breezy" experience and that Mike provided an excellent experience. Please be sure to tell your family and friends, as your recommendation is our best compliment. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay