Victoria Benedek | Page 2

Best truck buying experience Asked my dealer to find me a truck for the price I wanted. They found what I wanted quickly and got me the best deal i could possibly hope for. Great Asked my dealer to find me a truck for the price I wanted. They found what I wanted quickly and got me the best deal i could possibly hope for. Great service and great people. I think everyone shopping Toyota should buy from here. More

Report | Print

Absolute Best Car Buying Experience! I have been a loyal customer to another brand for the entirety of my life. However the testaments to Toyota’s reliability and above average customer e I have been a loyal customer to another brand for the entirety of my life. However the testaments to Toyota’s reliability and above average customer experiences tested me to give it a try. Unbeknownst to me I have been sadly mistaken for what would be the entirety of my life. From the instant I walked into Jim Norton Toyota, I knew I was “home”. They greeted me graciously and assigned the best, honest and knowledgeable saleswoman ever. Shelly was absolutely spectacular. Not in the generic way that most give cushy reviews. She earned this. And I mean, elbow grease detail herself right in front of me earned this. That and more! I would also like to give a large shout out to her manager Tony, whom absolutely gave me confidence and reassured me that I was in good hands. They honestly took great care of me. I didn’t feel like I was surrounded by sharks but people who honestly have my best interest in mind. It’s a business, all of them need to make money. However at Jim Norton Toyota, under quite possibly some of the tightest and best supervision I have witnessed (Tony is amazing!) Shelly doesn’t need to “sell” me into a vehicle with the Toyota brand and her manager Tony backing her! If you’re in the market, jump in an American vehicle. Then do yourself the due diligence of jumping in a Toyota. You’ll notice the quality of detail and engineering that go into a Toyota and realize that they are, just better.. :) Whatever it is you guys and girls are doing at Jim Norton Toyota, keep it up!!!! More

Report | Print

Brand New Tires Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude lo Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude love this place. More

Report | Print

ABSOLUTELY GREAT! SHELLY SMITH WENT ABOVE AND BEYOND FOR US. SHE ACTUALLY LISTENED TO WHAT WE WERE LOOKING FOR FINANCIALLY WITHOUT ALL THE PRESSURE WE'VE EXPERIENCED AT SHELLY SMITH WENT ABOVE AND BEYOND FOR US. SHE ACTUALLY LISTENED TO WHAT WE WERE LOOKING FOR FINANCIALLY WITHOUT ALL THE PRESSURE WE'VE EXPERIENCED AT OTHER DEALERSHIPS. BEST EXPERIENCE WE'VE EVER HAD BUYING A CAR!! More

Report | Print

Ongoing issues with service department. A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured tha A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured that there was not. I took the car to a different shop to have the repairs done there at a better price, and the following day received a call about a negative review I had left about that experience. While on the phone they informed me that there actually is a warranty that could cover the repair and that they will be taking care of it. They sent a tow truck to get the car and did replace the part. When we arrived to pick up the car today the attendant that came inside and said when he pulled up The sunroof sounded like it had water in it, he opened it to investigate and water splashed all inside the car. He and Eric the manager went outside to investigate. We were told that the sunroof drains were clogged and they would get them cleaned out and put it right back. They returned with the car and the sunroof was dry but the carpets were still completely soaked. I let the older lady that works in the service bay area know and she let me know that you have no towels or vacuum available to remedy it. Thankfully your employees Kendale and Steven were able to see how frustrated I was becoming and found towels to help me soak the carpets up. You would think at some point they would be extra careful to make sure their customers are not continuously inconvenienced. Carpets are still soaked. More

Report | Print

Awesome as always This was the 3rd vehicle we purchased from Jim Norton. We love this dealership. Buzz at the used cars is my favorite sales man ever! All of the financ This was the 3rd vehicle we purchased from Jim Norton. We love this dealership. Buzz at the used cars is my favorite sales man ever! All of the finance department, sales, management, and the service and parts are amazing. Always on top of it for me and wonderful to deal with. If you are looking for a new or used car go see these folks they are amazing! More

Report | Print

No Pressure and Efficient I knew exactly what I wanted before I arrived and Shellie delivered on what I asked for. There was no pressure or up sale, which was appreciated. The I knew exactly what I wanted before I arrived and Shellie delivered on what I asked for. There was no pressure or up sale, which was appreciated. The whole process was efficient and I felt well taken care. Thanks! More

Report | Print

Impeccable Customer Service! Best dealership in Oklahoma. Jim Norton Toyota is a unique dealership experience. At every step of the process, everyone was friendly, patient, and willing to do whatever it took Jim Norton Toyota is a unique dealership experience. At every step of the process, everyone was friendly, patient, and willing to do whatever it took to make sure we had a great buying experience. My wife and I both had a difficult time deciding exactly what we wanted and looked at many vehicle options; so I'm very grateful for how patient and understanding everyone was throughout the whole process. Looking forward to many new adventures in our new 4Runner & Camry! More

Report | Print