Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC North

Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3
150 Reviews
4.3

150 Reviews

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150 Reviews of Victoria Gilliland

May 26, 2025

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Employee Rating

I had an appointment and still took 3. 5 hours to do oil change and rotate tires!!!! More

by seansirafi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Beck & Masten Buick GMC North responded

Good morning, My apologies for the extended wait times during your recent service experience. I know depending the time of check in (appointment), the queue could be a little backed up due to high volume. We are always trying to get these vehicles out as quickly as possible, while still performing good multipoint inspections and videos for transparency. If you would like, please reach out to me at your convenience to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

May 26, 2025

Dealership Rating
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Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recomm More

by mkvldaddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector and Christopher

May 28, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Thanks again for the recommendation, and have an amazing day!

May 23, 2025

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Employee Rating

Beck & Master Buick GMC are the best, very friendly and professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us supe More

by Miguel Ruiz sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2025

Beck & Masten Buick GMC North responded

Hello Miguel, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

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Mathew and his team did everything right from the time I showed up until the time my vehicle was ready More

by Chyle McMahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew

May 24, 2025

Beck & Masten Buick GMC North responded

Hello Chyle, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We do hope we can be of assistance in the future. Take care!

May 19, 2025

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Employee Rating

My salesman Hector Rincon did an amazing job showing me the truck and answering all my questions and/or concerns. Truly a great experience and I would recommend Hector and Beck & Masten Buick GMC to anyon More

by justin.mourar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Rincon

May 22, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2025

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Employee Rating

Very easy to deal with. My salesperson,Michelle was very helpful with everything and did a great job explaining the features of our new vehicle. More

by 14foots
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Shepherd

May 18, 2025

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff Michelle to be so supportive during your experience here at Beck & Masten Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2025

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Employee Rating

Had appointment for oil change, tire rotation and inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back. More

by Dwaddle46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2025

Beck & Masten Buick GMC North responded

I apologize for the delays during your recent service visit. Could you please contact me at your earliest convenience so I can see what happened here while your vehicle was being serviced. I would like to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

May 13, 2025

Dealership Rating
Employee Rating

Makes no sense to buy a truck from them if you can’t get an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse. More

by Txchamp13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2025

Beck & Masten Buick GMC North responded

Good afternoon, I'm sorry your recent service visit was not satisfactory. I know depending on the time of day and amount of volume, it will cause longer than normal turnaround times. Could you please reach out to me at your earliest convenience to discuss your experience. I would like to see how we can make your experience better for your next visit. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

May 08, 2025

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Employee Rating

Best experience dealing with car salesman. Eric is the best. Dealership is top notch . Would highly recommend. More

by gfields57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric

May 09, 2025

Beck & Masten Buick GMC North responded

Hi, we're happy you found Eric to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 08, 2025

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Great and clean place they take time to discuss with you about your car and give Great detail what problem is and how they can fix it More

by deonwilson569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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