I had an appointment and still took 3.
5 hours to do oil change and rotate tires!!!!
5 hours to do oil change and rotate tires!!!!
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by seansirafi
Service Price Transparency
May 28, 2025 -
Beck & Masten Buick GMC North responded
Good morning,
My apologies for the extended wait times during your recent service experience. I know depending the time of check in (appointment), the queue could be a little backed up due to high volume. We are always trying to get these vehicles out as quickly as possible, while still performing good multipoint inspections and videos for transparency. If you would like, please reach out to me at your convenience to discuss further.
Thank you
David Marti Jr
Service Manager
281.897.6641
dmarti@group1auto.com
Hector and Christopher were exceptional!
I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recomm
I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them.
My financial representative secured a favorable rate for me, and I am very satisfied with the experience.
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by mkvldaddy
Other Employees Tagged:
Hector and Christopher
May 28, 2025 -
Beck & Masten Buick GMC North responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Thanks again for the recommendation, and have an amazing day!
Beck & Master Buick GMC are the best, very friendly and
professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us supe
professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us super well. Very grateful to you and the Beck & Master family. Thank you.
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by Miguel Ruiz sanchez
May 24, 2025 -
Beck & Masten Buick GMC North responded
Hello Miguel, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Mathew and his team did everything right from the time I
showed up until the time my vehicle was ready
showed up until the time my vehicle was ready
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by Chyle McMahon
Service Price Transparency
Other Employees Tagged:
Matthew
May 24, 2025 -
Beck & Masten Buick GMC North responded
Hello Chyle, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We do hope we can be of assistance in the future. Take care!
My salesman Hector Rincon did an amazing job showing me
the truck and answering all my questions and/or concerns. Truly a great experience and I would recommend Hector and Beck & Masten Buick GMC to anyon
the truck and answering all my questions and/or concerns. Truly a great experience and I would recommend Hector and Beck & Masten Buick GMC to anyone looking to purchase a GMC car or truck.
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by justin.mourar
Other Employees Tagged:
Hector Rincon
May 22, 2025 -
Beck & Masten Buick GMC North responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! If you have any further questions, please give us a call. We're always happy to help!
Very easy to deal with.
My salesperson,Michelle was very helpful with everything and did a great job explaining the features of our new vehicle.
My salesperson,Michelle was very helpful with everything and did a great job explaining the features of our new vehicle.
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by 14foots
Other Employees Tagged:
Michelle Shepherd
May 18, 2025 -
Beck & Masten Buick GMC North responded
Hello, we're happy you found our staff Michelle to be so supportive during your experience here at Beck & Masten Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had appointment for oil change, tire rotation and
inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back.
inspection. Arrived at0830 left at one pm. Four half hours is far too long. Would think long before going back.
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by Dwaddle46
Service Price Transparency
May 17, 2025 -
Beck & Masten Buick GMC North responded
I apologize for the delays during your recent service visit. Could you please contact me at your earliest convenience so I can see what happened here while your vehicle was being serviced. I would like to discuss further.
Thank you
David Marti Jr
Service Manager
281.897.6641
dmarti@group1auto.com
Makes no sense to buy a truck from them if you can’t get
an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse.
an oil changed in under 3 hours with an appointment. Service department is a joke and management of that department is worse.
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by Txchamp13
Service Price Transparency
May 16, 2025 -
Beck & Masten Buick GMC North responded
Good afternoon,
I'm sorry your recent service visit was not satisfactory. I know depending on the time of day and amount of volume, it will cause longer than normal turnaround times. Could you please reach out to me at your earliest convenience to discuss your experience. I would like to see how we can make your experience better for your next visit.
Thank you
David Marti Jr
Service Manager
281.897.6641
dmarti@group1auto.com
Best experience dealing with car salesman.
Eric is the best. Dealership is top notch . Would highly recommend.
Eric is the best. Dealership is top notch . Would highly recommend.
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by gfields57
Other Employees Tagged:
Eric
May 09, 2025 -
Beck & Masten Buick GMC North responded
Hi, we're happy you found Eric to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great and clean place they take time to discuss with you
about your car and give Great detail what problem is and how they can fix it
about your car and give Great detail what problem is and how they can fix it
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by deonwilson569
Service Price Transparency
May 10, 2025 -
Beck & Masten Buick GMC North responded
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!