Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC North
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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3
137 Reviews
4.3

137 Reviews

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138 Reviews of Victoria Gilliland

May 07, 2025

Dealership Rating
Employee Rating

My service was great from when I pulled into the bay up until I was done. Top notch service. More

by ton1_99
Service Price Transparency
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Recommend Dealer
Yes

May 05, 2025

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I called and made an appointment for Saturday May 3,2025 @ 2:30pm for an oil change snd battery check. I did drop my vehicle off on Saturday with the agreement I would pick it up on Monday when I got off af More

by Pamela C Golden
Recommend Dealer
No

Other Employees Tagged: Chris

May 01, 2025

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Great service and friendly and very smooth process throughout. A large selection of trucks to choose from. More

by pcarney2
Sales Price Transparency
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Recommend Dealer
Yes
May 05, 2025

Beck & Masten Buick GMC North responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

April 30, 2025

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Everything was fast and they found me the best financial option . Daniel atianyi was very kind and helpful More

by carlajuarez370
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Recommend Dealer
Yes
May 02, 2025

Beck & Masten Buick GMC North responded

Hello, we're happy you found Daniel to be so supportive during your experience here at Beck & Masten Buick GMC North. Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

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Ms Rodriquez was very informative and professional. She kept me informed at all times. Outstanding! More

by Acarrionjr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ms Miriam Rodriguez

May 01, 2025

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2025

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Had a great experience there getting into my new truck. Beck and Masten GMC NORTH is the best been there twice to get into a new vehicle, Mike Sharaf has gotten me into 2 new trucks over the last 4 years b More

by debo5135
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mike Sharaf

May 01, 2025

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with Mike! If you have any further questions, please give us a call. We're always happy to help!

April 28, 2025

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The dealership serviced the car in a timely manner. They were informative and helpful to let me know what was being done. More

by cjcvs4901
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2025

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Easy going, friendly, fair, patient, honest, and doesn’t pressure you to buy. I would recommend this dealership to everyone. The salesman was great. More

by Bradfordmiguesjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 27, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2025

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More about quantity instead of quality customer care. Never will have my vehicle serviced there again. More

by Lake
Service Price Transparency
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Recommend Dealer
No
Apr 23, 2025

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

April 18, 2025

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Employee Rating

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car More

by crystalprice409
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sunny at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

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