Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 15

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
306 Reviews
4.4

306 Reviews

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306 Reviews of Victoria Gilliland

June 24, 2025

Dealership Rating
Employee Rating

PJ was great! !!! Recommend 10/10, he was very professional and made purchasing a new vehicle easy. Very pleasant and overall great experience. If your looking for More

by Montanaortiz34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: PJ

Jun 26, 2025

Group 1 Buick GMC North responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

June 24, 2025

Dealership Rating
Employee Rating

Everyone was great to work with. Very pleasant and friendly. They were patient and answered all our questions. More

by denisepalmer98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2025

Group 1 Buick GMC North responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 23, 2025

Dealership Rating
Employee Rating

I worked with Adrian (my service advisor) and he is great! This is the second time and both times have been flawless, from ease of appointment setting to the actual service. Last time Justin supported More

by eddelamorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Group 1 Buick GMC North responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2025

Dealership Rating
Employee Rating

took my GMC for oil change with 7:00 a. m. appointment was told 90 minutes after 2 hours 45 minutes they haven't even started .I asked for my car back and left.i have purchased 2 vehicles fr More

by wongjlee
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2025

Group 1 Buick GMC North responded

We appreciate your business and apologize for the inconvenience and lack of communication, please reach out to me on my direct line at 281-897-6647. Thanks, Eric Clifton, Service Director

June 21, 2025

Dealership Rating
Employee Rating

Super friendly and efficient. Wesley kept me notified at each stage of my car repair. More

by Colorbrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley

Jun 24, 2025

Group 1 Buick GMC North responded

Hi, we're happy you found Wesley to be so supportive during your experience here at Beck & Masten Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

Dealership Rating
Employee Rating

Good and fast service, great customer service keeping me updated as well. Thank you so much More

by Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Group 1 Buick GMC North responded

Hello Huerta, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

Dealership Rating
Employee Rating

When you tell them that you have four oil changes left that was part of the contract and they say that you only have two. Seems a little fishy. Also they hire new mechanics all the time and they don’t kno More

by tiffani_long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 18, 2025

Group 1 Buick GMC North responded

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your recent visit regarding your oil change service contract and the services you received. I'd like to gather more information so we can get this corrected for you. Please contact me directly at 281-897-6629 so I can further assist you. Juan Macias, Service Drive Manager Beck & Masten Buick GMC North | juanmacias@Group1Auto.com

June 19, 2025

Dealership Rating
Employee Rating

Not well because you do not go back on your offer because you the dealership made a mistake and do not offer a decent explanation that they didn’t any compensation for their error. More

by Schapa2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 20, 2025

Group 1 Buick GMC North responded

Dear Schapa2,   Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustering it must have been to feel let down after an offer was made.   We strive to provide honest communication and fair treatmant, and it's clear we fell short in your case. We sincerely apoloize for any confusion or mistakes made, and for not offering a clearer explanation or appropriate resolution.    Your concerns are important to us, and we would welcome the opportunity to discuss this further and make things right. Please feel free to reach out to me directly at your earliest convenience.   Thank you again for bringing this to my attention.     Sincerely, Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

June 17, 2025

Dealership Rating
Employee Rating

I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time More

by mikelopez143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cardova

June 16, 2025

Dealership Rating
Employee Rating

They got me in and out fairly quickly. I like that. I always wait for service. More

by kenherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Group 1 Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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