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Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 31

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
306 Reviews
4.4

306 Reviews

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306 Reviews of Victoria Gilliland

August 27, 2024

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Employee Rating

It took longer than I thought it would but the representative took very good care of me and I appreciate it very muvh More

by dinkbarron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 29, 2024

Group 1 Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

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Employee Rating

Awesome place super friendly people. From salesman Chris to the manger, enjoyed speaking with everyone. More

by jwalkjwalk
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hennis

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Aug 31, 2024

Group 1 Buick GMC North responded

Hi, we are very happy Chris could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2024

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Employee Rating

Oil change on my 2019 GMC Sierra was quick an efficient. I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95 More

by kylemackaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris, Sunni, tall man in black.

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Aug 24, 2024

Group 1 Buick GMC North responded

Hello, we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

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Employee Rating

Everything was done in a timely manner. Wesley kept us very well informed. Thank you. More

by Kbox58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley

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Aug 24, 2024

Group 1 Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

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Employee Rating

It takes about two hours for an oil change my nine-year-old kid can do an oil change in 20 minutes. Every time I leave my check engine light is on within an hour More

by Coady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 23, 2024

Group 1 Buick GMC North responded

Coady, I appreciate you taking the time to inform me about your recent oil change. I deeply regret any inconvenience you may have encountered due to the extended wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Manny Escalon After Sales Director mescalon@group1auto.com

August 19, 2024

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Employee Rating

When you go to buy a vehicle, everything is fabulous spectacular and awesome. But when you go to the service department, a different story More

by Vdewalt42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin

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Aug 23, 2024

Group 1 Buick GMC North responded

Vdewalt42, I apologize that you had a less than satisfactory experience with our service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Deanna Fuimaono Service Manager dfuimaono@Group1Auto.com

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