Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 7

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
306 Reviews
4.4

306 Reviews

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306 Reviews of Victoria Gilliland

January 13, 2026

Dealership Rating
Employee Rating

It was fast and easy Adrian took care of me good washed my truck after it was done More

by Juansegovia37
Recommend Dealer
Yes

Other Employees Tagged: Adrian

Jan 15, 2026

Group 1 Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2026

Dealership Rating
Employee Rating

Everyone is always nice and helpful. Time wait for service has never been longer than what I’m told. You aren’t sitting there lost on what is going on. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Carrascoso Vera

Jan 11, 2026

Group 1 Buick GMC North responded

Hi Ana, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2026

Dealership Rating
Employee Rating

George and the service staff were very helpful and everyone was very nice. Thank you More

by Ray Washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Alliva

Jan 11, 2026

Group 1 Buick GMC North responded

Hello Ray, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2026

Dealership Rating
Employee Rating

Alex from purchasing with the 100% bait and switch. They quoted me $37,800 to buy my vehicle. They confirmed the condition perfectly matched the quote, then offered $2,300 less. This is NOT an instance More

by Aaron Braddock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex

Jan 12, 2026

Group 1 Buick GMC North responded

Aaron, thank you for sharing your experience. We truly regret the frustration and disappointment this situation has caused, and we understand why this felt upsetting after the expectations that were set. That is never the experience we want anyone to have when working with our team. While our appraisal process does require an in-person evaluation to confirm final value, we recognize that the way this was communicated did not leave you feeling heard or treated fairly. For that we sincerely apologize. Your time and trust matter to us, and we're sorry that this interaction fell short of the standards we strive to uphold. We appreciate you bringing this to our attention and would welcome the opportunity to speak to you directly to better understand what happened and see if there is anything we can do to make this right. Please feel free to reach out to me directly at your convenience. Again, thank you for your honest feedback. Sincerely, Andrew Martinez General Sales Manager andrewmartinez2@Group1Auto.com

January 09, 2026

Dealership Rating
Employee Rating

The sales team is great service has a little to be desired. I recently made a mistake and put def in my diesel tank and called the service department at Group 1. Told him I had driven home and would h More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Group 1 Buick GMC North responded

Good morning, RC, Thank you for taking the time to leave a detailed review. I'm am sorry for the lack of communication you experienced during your recent service visit over the holidays. We were experiencing some delays during that time period however; your advisor should have been keeping you updated better along the way to let you know of any delays we were experiencing. I will definitely be bringing this to my team in the form of a training session. Please feel free to reach out to me at your convenience if you would like to discuss further. David Marti Jr Service Manager Tel 281.897.6641

January 03, 2026

Dealership Rating
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I had an excellent experience buying my twenty-twenty-one Cadillac CT four from Richard at Group One Auto. He walked me through every detail without the pushy sales routine—super knowledgeable, no surprises More

by lcaaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2026

Group 1 Buick GMC North responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2025

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Employee Rating

Did a great job…. Organized, smooth and easy. Car was ready to go, financing ready. No haggling. Highly recommend them! More

by libbygraves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 30, 2025

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Employee Rating

This dealership it’s very perfect I’m very happy my truck get so fast and clean More

by gesselortiz25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Group 1 Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2025

Dealership Rating
Employee Rating

Everyone was professional and kind. We never felt any pressure to make a decision. We will be back. More

by scott.batley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2025

Group 1 Buick GMC North responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC North. If you have any further questions, please don't hesitate to reach out!

December 17, 2025

Dealership Rating
Employee Rating

Hector and Andrew did an excellent job of keeping me up to date on my order making the process enjoyable and seamless. More

by Billy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2025

Group 1 Buick GMC North responded

Hello Billy, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

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