Went in for an oil change while I was in town.
They were able to work my truck right in.
They were able to work my truck right in.
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by tcmc94
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 28, 2025 -
Marianna Chevrolet GMC responded
Glad we could get you in quickly while you were in town! We appreciate you stopping by and hope to see you again next time you’re in the area. Safe travels!
A schedule oil change took 4 hours to do.
That alone should say something. The service manager told me at the counter, after I asked what is taking so long. Said my truck has a recall and the
That alone should say something. The service manager told me at the counter, after I asked what is taking so long. Said my truck has a recall and they are reprogramming it. I wanted a oil change. GM did not send me any paperwork about the recall. The service manager couldn't take the time to tell me in the waiting room. I had to go to the service desk and ask after 3 hours waiting for an oil change. Complimentary tire rotation.. I didn't even leave the dealership to find my front tires, one had 60 psi the other 70. So we're the back. Thanks!!! You know they rotate the tires.
My dealership in DeKalb ILLINOIS. Bends over backwards for me.
They give me a Complimentary car wash. That truck comes out looking .brand new when they service it. You wanted my survey.
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by Chuck
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 27, 2025 -
Marianna Chevrolet GMC responded
We sincerely apologize for the extended wait time and lack of communication during your visit. Your time is valuable, and we understand how frustrating it must have been to experience delays without proper updates. Additionally, the inconsistency in tire pressure is concerning, and we appreciate you bringing it to our attention. This is not the level of service we strive to provide, and we’ll be addressing these concerns with our team to ensure better experiences moving forward. Michael John Mitchell is our General Manager and will address this review with our team. If you’d like to discuss this further, please reach out—we’d appreciate the opportunity to make things right.
Smooth and professional.
All employees were concerned with my needs, from service to comfort while I waited. Thank you, Marianna Chevrolet. I will recommend to my friends an
All employees were concerned with my needs, from service to comfort while I waited. Thank you, Marianna Chevrolet. I will recommend to my friends and family.
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by ADAM_FLORES2
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Marianna Chevrolet GMC responded
We truly appreciate your kind words and recommendation! Ensuring our customers feel valued and comfortable is always our priority, and we’re glad our team provided a great experience. We look forward to serving you again in the future!
They had a complex situation that they did not cause, but
they did not pass it off. They accepted it and resolved the matter..
they did not pass it off. They accepted it and resolved the matter..
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by jrsalewis
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez, Roger Deharry
Feb 22, 2025 -
Marianna Chevrolet GMC responded
We're proud of our team for taking responsibility and effectively resolving the situation. Thank you for acknowledging their dedication to customer satisfaction. It's important to us that we handle every challenge with care and professionalism.
Victoria is the best!
Always take great care of me. An asset to the dealership.
Always take great care of me. An asset to the dealership.
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by JLS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 22, 2025 -
Marianna Chevrolet GMC responded
It's fantastic to hear that Victoria consistently provides excellent service and makes your experience so positive! We truly value her as an asset to our team and are thrilled she takes great care of you. Thank you for sharing your appreciation.
Everything was fine.
The service was great. Fast and efficient. Thank you, thank you, thank you, thank you
The service was great. Fast and efficient. Thank you, thank you, thank you, thank you
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by DJ498
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 21, 2025 -
Marianna Chevrolet GMC responded
We're delighted to hear that you had a great experience with our service! Fast and efficient is what we strive for. We look forward to seeing you again soon!
The last visit was great but the one before, not so good.
The water line to my windshield washer got crimped during a filter check.
The water line to my windshield washer got crimped during a filter check.
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by JOSIEH518
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2025 -
Marianna Chevrolet GMC responded
We appreciate your honesty about your experiences. It’s important to us to address any issues like the one you had with the windshield washer line. We're glad your last visit met your expectations, and we'll make sure to uphold those standards consistently. Thank you for bringing this to our attention.
Personnel friendly.
Always helpful as possible. Very knowledgeable staff. Waiting area always clean and neat.
Always helpful as possible. Very knowledgeable staff. Waiting area always clean and neat.
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by pascarella47
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 16, 2025 -
Marianna Chevrolet GMC responded
It’s great to hear that our team's friendliness and helpfulness stood out to you! We strive to maintain a clean and welcoming waiting area and are glad you noticed. Thank you for acknowledging our knowledgeable staff. We look forward to your next visit!
Conveniently located for my needs.
Easy to schedule a service appointment when needed. Friendly staff.
Easy to schedule a service appointment when needed. Friendly staff.
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by stacilarnold
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Velez
Feb 16, 2025 -
Marianna Chevrolet GMC responded
It's great to hear that our location and scheduling convenience work so well for you! We're delighted that our friendly staff made a positive impression. Thank you for sharing your experience, and we look forward to your next visit!
Scheduled a 9:00 oil change.
Arrived to find a line of vehicles ahead of me. Then waited almost 2 hours for my oil to be changed. Why schedule appointments if your not going t
Arrived to find a line of vehicles ahead of me. Then waited almost 2 hours for my oil to be changed. Why schedule appointments if your not going to honor the booked time slot? Frustrating! Otherwise the oil change was done properly.
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by chris@officesolutionsllc.com
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2025 -
Marianna Chevrolet GMC responded
Thank you for your feedback. I understand how frustrating it can be to schedule an appointment and still experience a long wait. While we do our best to stay on schedule, there are times when unexpected delays occur. That being said, we recognize the importance of honoring appointment times and will use your feedback to improve our scheduling process. We appreciate your patience and are glad to hear your oil change was completed properly. If there’s anything we can do to make your next visit smoother, please let us know.
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4 yrs, 8 mos
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