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Start your review of Vince Decaro.
Vince Decaro
Vince Decaro at Cherry Hill Imports
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Vince Decaro

Sales

Cherry Hill Imports

2261 Route 70 West
Cherry Hill, NJ 08002

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5 Reviews of Vince Decaro

January 13, 2019

Dealership Rating
Employee Rating

"Frustrating experience after sale"

- Maryf

My husband and I bought a new Tiguan at the end of November. Obtaining the permanent registration and transferring our tags would take two weeks, we were told. Over three weeks later after several calls and emails to the dealership, I learned that they couldn't find the titles to my two trade-ins. We had to piece this together on our own. I primarily interacted with the sales manager Vince, who was gruff, unempathetic and acted as if he was doing me a favor by helping me. He refused to apologize. "This isn't my job, but I am the only one working on it." When I spoke to Sheri, the title manager, she apologized profusely and also noted that she had flagged the title issue early on AND that my registration was sitting in her office while I was asking Vince where it was. The whole ordeal took nearly four weeks and were given the Thursday and Friday of Christmas week to get the car inspected. I left a message for Amanda, the sales manager of all the dealerships in the complex, to discuss my experience. That was two weeks ago she never returned my call.

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Recommend Dealer
No

Other Employees Tagged: Austin, Sheri

January 28, 2016

Dealership Rating
Employee Rating

"very pleasant experience buying a car here"

- cdiament

Vince DeCaro was great to work with., He never acted like a typical salesperson and answered every question I had patiently and thoroughly. He was quick to get back to me with questions I had. He spent a lot of time and made me feel comfortable from start to finish. I highly recommend him.

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Yes

May 21, 2015

Dealership Rating

"My Cherry Hill Imports Team"

- slbaxter2

The CHITeam experience was superior. From the moment I walked into the dealership I felt like family. Right away I was greeted from many team members, Jamie Glembocki, Vincent Decaro and Amanda and Joe. I explained in detail the car I wanted, right away I was offered to test drive the Jetta I had asked for. We took the Jetta for a ride, Joe all the way explaining all the features and benefits. My daughter and I were impressed with the wealth of knowledge that was shared on the test drive. Upon our return we sat down to discuss business. The team reviewed our options and every step was explained. I felt comfortable with the process and we purchased our new Jetta. We couldn't be happier. Thank you all for your attention to detail and answering all my endless questions. LOVE my new Jetta! Sharon B.

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Recommend Dealer
Yes

Other Employees Tagged: Jaime Glembocki, Joe Serrano , Amanda

February 02, 2015

Dealership Rating

"Excellent, hassle free, car buying experience!"

- AV8R15

Purchased my new Volkswagen from this dealership. Vince Decaro was very professional, courteous, and was able to get me an awesome deal. The whole experience was very pleasant, starting from negotiation, to financing, and finally delivery. The price we agreed on was the price I got with no hidden fees or extra charges added. I would definitely recommend this dealership. Thanks again Vince!

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Recommend Dealer
Yes

August 27, 2014

Dealership Rating

"If you enjoy not having your calls returned..."

- sherrietribiani

I should have known from the first time I purchased a vehicle here. The service is great up until they cash your check and then want nothing to do with you UNTIL, it's time for your service!! Then they want everything to do with your wallet. I get it, its a business…unfortunately for Cherry Hill VW you can't make money if you treat your customers like dirt. Every time I go here I have a terrible experience. Every time I call I cannot speak with anyone, its always straight to VM, and I have YET to receive a phone call back. My car was in for service which is covered under warranty, I've never heard of a dealership keeping a car for 3 days to run a diagnostic on a check engine light. Not to mention they won't give me a loaner car, so Im out of work while they have my car sitting in their lot. Once (and whenever that is) I get my car back, I will NEVER be returning to this stealership. Horrible customer service!!!

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Recommend Dealer
No

Other Employees Tagged: Amanda Hartung, Jaime Glembocki, Joe Serrano, George Chukwueze, Bob Gale, Steve Saville, Joel Mazie, Jose Valera, Angelo Carolfi , Jon Alessandri, Mike Gale

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