Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez | Page 18

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
192 Reviews
4.8

192 Reviews

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192 Reviews of Vincent Gonzalez

February 16, 2024

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Employee Rating

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

February 13, 2024

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quick service, friendly customer service very responsive to any questions i needed to ask and offered advice More

by JOEYANGELO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

Subaru of Utica responded

Joey, we're glad to hear you found our service at Subaru of Utica quick and responsive. We always aim to provide friendly customer service and informative assistance, and your kind feedback is appreciated by the team. Travel safe and we'll see you again next visit.

February 11, 2024

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Upsell unnecessary repairs as evidenced by the video provided.. Friends have also witnessed the same More

by DMDEVITO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 12, 2024

Subaru of Utica responded

We're sorry to read about your recent frustrating experience. We aim for transparency and honesty in all our dealings, so it's unfortunate to see this feedback. If you'd like us to look into the situation further or discuss any other concerns, please don't hesitate to reach out directly. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

February 11, 2024

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Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! More

by RJWITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Subaru of Utica responded

We're delighted to know that Vincent provided you with a top-notch experience at Subaru of Utica. Vincent will greatly appreciate your kind words. Thanks for sharing your positive feedback and come back to see us again soon!

February 10, 2024

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Great communication and price, really love the videos the techs produce. Utica customer for life! More

by OutbackForever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Subaru of Utica responded

We're glad to have you as part of the Subaru of Utica family! It's our goal to provide clear communication and competitive pricing to all our guests, so we're happy to see that reflected in your review. Let us know if we can assist with anything else in the future!

February 09, 2024

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Employee Rating

Great trust them completely do a good job pickup time is great no delays and that are great people More

by JSTAFFO673
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Feb 10, 2024

Subaru of Utica responded

Knowing that we have the trust of a valued Subaru of Utica guest makes us proud, and receiving feedback like this means a lot to the team. It's our pleasure to have provided you timely assistance and great service. Travel safe and we'll be ready to help again whenever you next need.

February 09, 2024

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Employee Rating

Did my 55KK oil change whileI waited on my 2020 Ascent. . Large, clean reception are for waiting with beverages and snacks. I was on the road in no time More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2024

Subaru of Utica responded

Fast service and an enjoyable wait is what we want for all our Subaru of Utica guests, and we're happy to have met the mark during your visit. Thank you for your commendations and trust in us with your automotive needs. Come see us again whenever we can next be of service.

February 07, 2024

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Always a great experience at Subaru. The service department is very professional , informative and friendly More

by MATERIALGIRL1021
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Feb 08, 2024

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica, and we appreciate your continued patronage. It's always nice to hear our guests enjoyed professional, informative and friendly service while visiting and we look forward to repeating the experience when you next return. Thank you for the kind feedback.

February 06, 2024

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Employee Rating

They are caring and take care of the customer. Will continue to patronize them in the future. More

by heneaums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Subaru of Utica responded

It's fantastic to know that you've received great service from our team, at Subaru of Utica. We're grateful for your trust and will continue working hard to ensure the best care for your vehicles!

February 06, 2024

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Employee Rating

Everyone was pleasant and very helpful. The experience was a positive one. Will definitely be back More

by HAYDENPAMELA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Feb 06, 2024

Subaru of Utica responded

We aim to provide customers with a seamless and pleasant experience at Subaru of Utica. It's rewarding to see we've hit the mark and earned your five-star review. Thanks for taking the time to share your experience. Come back and see us!

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