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Vincent Hernandez
Vincent Hernandez at Campbell Ford

Vincent Hernandez

Service Advisor

Campbell Ford

2801 S 11th St
Niles, MI 49120

4.7
14 Reviews

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1991 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

4.7

14 Reviews

Write a Review

Dealership Experience

3 yrs, 11 mos

Industry Experience

35 yrs, 4 mos

Specialties & Trainings

Ford Certified

14 Reviews of Vincent Hernandez

April 28, 2026

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Employee Rating

I wouldn't go anywhere else to have my car worked on, I bought my car from you guys I won't take it anywhere else. More

by cindykuhens97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey

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Apr 28, 2026

Campbell Ford responded

Thank you for trusting our team with your Ford. We’re honored to be your go-to service provider and look forward to helping you again.

April 20, 2026

Dealership Rating
Employee Rating

I have always had good experiences with campbell ford. People were always pleasant and knowledgeable More

by Missydeforest
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Apr 20, 2026

Campbell Ford responded

It’s wonderful to hear our team has consistently been pleasant and knowledgeable. Thanks for trusting us with your Ford Mustang, and we look forward to your next visit.

April 19, 2026

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Very professional and friendly, they explained everything in detail that had to done to our vehicle. The service was completed in a timely manner. We notified as soon the work was completed. We are very happ More

by PeterG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2026

Campbell Ford responded

We appreciate you choosing us for your Ford Explorer service. It’s great to know our team provided clear explanations, kept you informed, and that Vincent was so helpful. Thank you for your kind feedback and we look forward to assisting you again.

April 17, 2026

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Employee Rating

I wish I could give Colin more than 5 stars he does everything to perfection More

by none31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Colin Daly

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Apr 17, 2026

Campbell Ford responded

It’s wonderful to hear that Colin delivered flawless service on your Ford F-150. Your five-star rating means a great deal to our team. We look forward to assisting you again in the future.

April 14, 2026

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Employee Rating

Repair duration took longer than planned. Vince provided me with a loan vehicle. There were issues noticed within 24 hours of the repair. Vince had a technician inspect and the result is that More

by KRThomasson
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Apr 16, 2026

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Vincent and our team. Please don't hesitate to let us know if we can be of further assistance.

April 12, 2026

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Friendly professional an work done right the first time The whole dealership is clean an everyone is awesome More

by firedeeker36
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Apr 12, 2026

Campbell Ford responded

It’s great to hear your Explorer was serviced right the first time and that everything felt professional. Vincent and the service team appreciate your praise of our clean facility and friendly atmosphere. We look forward to helping you again.

April 03, 2026

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Great experience. They made it so easy for me to return and pick up the car. More

by terrihamilton0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Mobile Service, Colin Daly, Heidi Adams, Glen Ditz, Tony Coshow, Phil Kolliopoulos, Chris Gamez

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Apr 03, 2026

Campbell Ford responded

We’re pleased to hear that returning and picking up your Honda was straightforward. Thank you for the five-star review. We look forward to assisting you again.

March 19, 2026

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Never received a written quote for the repair. Very disappointed in the communication of my service. More

by tobyriley269
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 20, 2026

Campbell Ford responded

Thank you for your review. I'm sorry to hear we didn't quite meet your expectations! We've brought this to your service writer's attention and Vincent should be contacting you very soon regarding this matter. Thank you, Kait Genge Business Development Manager

March 10, 2026

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Employee Rating

Vince and his team are fantastic. We had a tricky situation which was handled quickly and with great satisfaction! Electrical issues are never simple and this was no exception. But it More

by LARIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Bledsoe FIVE STARS!

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Mar 10, 2026

Campbell Ford responded

It’s great to hear that Vincent and our team handled the Lincoln MKC’s electrical issue so quickly. We’re pleased you’re thrilled with the repair. Let us know if you have any other needs.

March 05, 2026

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Employee Rating

They got me in in a timely manner. The waiting room is very comfortable. Service was done excellent More

by SCOTTYV42
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Mar 05, 2026

Campbell Ford responded

Your five-star rating means a lot to our team. We’re glad we could fit your service in quickly and that you found the waiting area comfortable. It’s great to hear the work on your Ford was outstanding, and we’re here if you need anything else.

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