Vincent Mancuso | Page 2

Great Day at Reed Nissan Vince and his team listened to me and delivered exactly what I needed. Nasir brought me to what I wanted at first, but I made a big change in my thoug Vince and his team listened to me and delivered exactly what I needed. Nasir brought me to what I wanted at first, but I made a big change in my thought process and JD picked up the ball and ran with it. We got a more than fair deal done in one day's effort. More

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Great Reed Nissan is always great place to purchase a car that's why I came back to get a new car.Jay is great person very helpful good customer service and Reed Nissan is always great place to purchase a car that's why I came back to get a new car.Jay is great person very helpful good customer service and easy to get along never pressure me understand where I needed to be . More

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BUYER BEWARE READ ALL REVIEWS Shopping for a truck, stopped in on a Thursday and was greeted by Amir, test drove an Excursion, sat down and was given a price. Negotiated the price, Shopping for a truck, stopped in on a Thursday and was greeted by Amir, test drove an Excursion, sat down and was given a price. Negotiated the price, provided the typical JESSE JAMES requested information, personal information. Departed called the next day agreed to take the truck for the agreed price and provided a credit card deposit. Amir called back and stated truck was ready and financing was all set. Traveled 1 hour to the dealership and upon arrival met with Amir whom showed me the truck had been prepped and ready to go. Asked me to have a seat and his manager would be right with me to get things wrapped up. I waited and a short time later John Bedar greeted me and stated not sure why he had been sent over to speak with me. The show begins! So obviously being an honest guy I could tell he was about to endeavor upon a task he was commanded to do. John starts by saying so what was the price, I gave it to him, he stated so did a manager give that to you, oh did you see the truck online? So maybe there is a mix up maybe we have two of those trucks, let me check. Finally building up enough nerve to tell me.... Well we can't sell that truck for that price someone made a mistake. My response well I don't think so, your guy Amir went and played the good guy bad guy routine right there in that office yesterday and we agreed to a price. I then called today and at no time did anyone say oh we can't honor that price. Then took a deposit and then ran finance on that agreed deal. Anyway being an honest guy by nature poor John says well I will make it right but I need some time to do that. Okay so I wait, now at the dealer for over an hour after being told by Amir that everything was ready and I would be in and out in moments. So I have to call my buddy to come back and be ready to pick me up after being dropped off. So I wait for John to do his magic and make it right. A short time later John returns with the tough guy, Hani Kaatati, whom simply says sir we can't sell you that truck. It was obvious this guy had directed John to handle the dirty work. We discussed how unprofessional this event was and I asked him to reconsider as I have no need for us to engage in unnecessary and unprofessional fashion. I explained my discontent and advised him of his unprofessional customer service would not fall upon deaf ears. I started to depart and as I made it to the parking lot for my ride that had now returned after my buddy has now lost 2 hrs of his day, John flags me down and states i am sorry, we're going to make this right I just need time to discuss with the right person , we don't do business this way , I'll be in touch with you ASAP. I stated thank you John, neither of us need the bad results that this appears to headed to. Again assuring me, we'll make it right. I departed and waited until after they closed about 7 hrs and no call yet. I sent an email to the general manager Vincent Mancuso and explained the events..... No answer or response. So after spending a total of around 6 hours plus involved with these folks, paying to bind insurance on the truck, going through finance and being told all is ready to go and giving a credit card deposit. My time has been wasted, my credit score dinged by the credit inquiry, having to then cancel insurance on a truck you misled us on. Yeah we're just super happy! Avoid them like the plague, read the reviews all of them, see the trend. I have known the Reed dealership since they were located on Orange Ave in downtown Orlando in the 1970's. And it's not the same as it used to be there word means nothing. My family is a fairly prominant family operating business in central Florida for almost a century. Your treatment of me will be shared with many others. Shame on you! More

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Thanks ! I had a good experience with dealing with Vince, John and Ben. They were great to deal with and very courteous. I was in and out for my visit! I had a good experience with dealing with Vince, John and Ben. They were great to deal with and very courteous. I was in and out for my visit! More

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Amazing!! I came into Reed Nissan yesterday and worked with Jay Gonell and he was able to get me into the exact car that I wanted and keep it in my price range! I came into Reed Nissan yesterday and worked with Jay Gonell and he was able to get me into the exact car that I wanted and keep it in my price range! I left with a beautiful 2016 Nissan Maxima SR. Hands down he is the best sales person you will work with there! And of course special thanks to John V., Vinny, and Mostafa for also making this whole deal possible. You guys are amazing!! More

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Reed Nissan is Awesome! I would highly recommend going to Reed Nissan if you are looking for a new car! Dwayne Loy and Vincent Mancuso go above and beyond to help find the b I would highly recommend going to Reed Nissan if you are looking for a new car! Dwayne Loy and Vincent Mancuso go above and beyond to help find the best car for your wants and needs. They make buying a new car painless, effortless and enjoyable. More

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The best vehicle purchase experience I have ever had! I purchased a new Altima from Reed Nissan and was extremely pleased with my experience. The dealership was very clean with a very plesant environment. I purchased a new Altima from Reed Nissan and was extremely pleased with my experience. The dealership was very clean with a very plesant environment. My salesman, Ron Madelon, was the best! He was extremely professional and knowledgable. By the time he finished demonstrating the Altima on my test drive I just knew it was the car for me. Ron, explained all the features to me very patiently and very professionally. After I finished my paperwork Ron was waiting with my new Nissan. He spent a great deal of time going over ever feature of the car with me and even hooked up my iphone to the cars blue tooth. Ron took me around to the service department and introduced me to the sales manager and explained the Express Service option to me. I have had my Altima serviced several time at Reed and was amazed when my oil change took less than 15 minutes. I recommend Reed Nissan to all my friends. Two of them have purchased cars from Reed and both had the same excellent and professional sales experience with Ron Madelon and great service experience with the Reed service department. More

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The Most Helpful My credit wasn't all so great and I didn't have a car at the time and I needed one badly. I walked into Reed with no hope and one of the salesman (Ron My credit wasn't all so great and I didn't have a car at the time and I needed one badly. I walked into Reed with no hope and one of the salesman (Ronald) came up and said I will guarantee I can put you in a car at the price you need. I walked out that day with a brand new 2016 Nissan Atlima. More

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Excellent Customer Service Just bought a used car from Nissan the staff are very professional very honest with about the car I purchased for my daughter.I will highly recommend Just bought a used car from Nissan the staff are very professional very honest with about the car I purchased for my daughter.I will highly recommend Reed Nissan to my friends and family member . More

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Excellent people,exceptional service Been to a few dealerships in central Florida and reed Nissan in Orlando is second to none! By far the best experience I ever had buying a new car. I n Been to a few dealerships in central Florida and reed Nissan in Orlando is second to none! By far the best experience I ever had buying a new car. I never felt pressured and treated with upmost respect by there highly experience and professional staff,in particular Eddie Peralta & Vincent Mancuso. I highly recommend this dealership for anyone's next car purchase!. All roads do lead to Reed Nissan in Orlando!. More

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