Vincent Vetere | Page 32

Great service I took my car in for service, recall and inspection. When I picked up my car I noticed that the inspection wasn’t done. They apologized and quickly we I took my car in for service, recall and inspection. When I picked up my car I noticed that the inspection wasn’t done. They apologized and quickly went to work to get my car inspection done. More

by VELVET155 Verified Customer Verified Customer

Report | Print

good service , answer me all my question . give me good idea . faster ,teach me how to care the tire and how long I need to service . , answer me all my question . give me good idea . faster ,teach me how to care the tire and how long I need to service . More

by JUTAODENG Verified Customer Verified Customer

Report | Print

Helpful service I feel that the response from Rallye Mercedes was very prompt and the serviceman was very helpful and professional . I would recommend Rallye withou I feel that the response from Rallye Mercedes was very prompt and the serviceman was very helpful and professional . I would recommend Rallye without hesitation for their service More

by Mc Verified Customer Verified Customer

Report | Print

Awesome service Getting my car serviced is easy and fast at Rallye. Everyone is so professional and nice. My car comes out perfectly serviced and washed. Thanks for t Getting my car serviced is easy and fast at Rallye. Everyone is so professional and nice. My car comes out perfectly serviced and washed. Thanks for the fun loaner cars, it’s always nice getting to drive the other models. More

by JSDSCOHEN Verified Customer Verified Customer

Report | Print

Nail in tire Got tire fixed while waited in the “lounge” I wish it could have taken them faster to patch and repair. However, it got done. Overall, a nice ex Got tire fixed while waited in the “lounge” I wish it could have taken them faster to patch and repair. However, it got done. Overall, a nice experience and great team More

by Sal123 Verified Customer Verified Customer

Report | Print

Excellent service and friendly atmosphere. Very impressed with the speed of service and their communication to keep you informed on the progress of the servic service and friendly atmosphere. Very impressed with the speed of service and their communication to keep you informed on the progress of the service More

by KENNYBP Verified Customer Verified Customer

Report | Print

Great Customer Service - Bad Service, by Sertvice Dept. Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. M Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. My last few services, have been very disappointing or not up to par. Having to drop vehicle for same issues or because tech failed to be proactive is not efficient on both ends, customers and workers performing service. Let’s just say, It’s amazing how techs sing-off service tickets as completed when they are not... There should be a check-list that should be completed by techs before a vehicle is returned to customer. I understand each case is unique, but when there’s a pattern then the process is not workin. Among other things, my vehicle was returned incomplete: - door controls not operational after changing - air filter not replaced when it should have (raised concerns 3 times, and dropped car twice for same issue). In short filter was not replaced when vehicle was dropped for service. - dirty console when sunroof control panel was replaced. - overcharged on replacement of windshield Anyway, i can keep on, but in the end I understand that these issues can be pinpointed to specific staff/team. This affects the entire MB image. More

by JLoLinds Verified Customer Verified Customer

Report | Print

Battery Issues Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great servic Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great service thanks so much More

by garciassinc Verified Customer Verified Customer

Report | Print

CORRECT ELECTRICAL PROBLEM RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS W RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS WERE HELPFUL AND THEY FINISHED THE WORK ON TIME. More

by mibarondds Verified Customer Verified Customer

Report | Print

Service Very professional Very helpful knowledge Great people. Will recommend to all Mr Vincent called me 3 times first day got me loaner car without any Very professional Very helpful knowledge Great people. Will recommend to all Mr Vincent called me 3 times first day got me loaner car without any hassles More

by RIAZ545 Verified Customer Verified Customer

Report | Print