Vincent Vetere | Page 32

Excellent service and friendly atmosphere. Very impressed with the speed of service and their communication to keep you informed on the progress of the servic service and friendly atmosphere. Very impressed with the speed of service and their communication to keep you informed on the progress of the service More

by KENNYBP Verified Customer Verified Customer

Report | Print

Great Customer Service - Bad Service, by Sertvice Dept. Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. M Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. My last few services, have been very disappointing or not up to par. Having to drop vehicle for same issues or because tech failed to be proactive is not efficient on both ends, customers and workers performing service. Let’s just say, It’s amazing how techs sing-off service tickets as completed when they are not... There should be a check-list that should be completed by techs before a vehicle is returned to customer. I understand each case is unique, but when there’s a pattern then the process is not workin. Among other things, my vehicle was returned incomplete: - door controls not operational after changing - air filter not replaced when it should have (raised concerns 3 times, and dropped car twice for same issue). In short filter was not replaced when vehicle was dropped for service. - dirty console when sunroof control panel was replaced. - overcharged on replacement of windshield Anyway, i can keep on, but in the end I understand that these issues can be pinpointed to specific staff/team. This affects the entire MB image. More

by JLoLinds Verified Customer Verified Customer

Report | Print

Battery Issues Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great servic Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great service thanks so much More

by garciassinc Verified Customer Verified Customer

Report | Print

CORRECT ELECTRICAL PROBLEM RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS W RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS WERE HELPFUL AND THEY FINISHED THE WORK ON TIME. More

by mibarondds Verified Customer Verified Customer

Report | Print

Service Very professional Very helpful knowledge Great people. Will recommend to all Mr Vincent called me 3 times first day got me loaner car without any Very professional Very helpful knowledge Great people. Will recommend to all Mr Vincent called me 3 times first day got me loaner car without any hassles More

by RIAZ545 Verified Customer Verified Customer

Report | Print

Great salesman I have leased 3 cars from this dealership and have always been completely satisfied with the pricing, service and lease return process. Jimmy Myung in I have leased 3 cars from this dealership and have always been completely satisfied with the pricing, service and lease return process. Jimmy Myung in sales has always been the consummate professional and made buying or leasing simple and more importantly stress and hassle free. Great Customer service and trust is essential to maintaining repeat customers and they have earned that in my opinion. I'll be back and make sure you give Jimmy a pat on the back for another Job well done! TC More

by TC Verified Customer Verified Customer

Report | Print

Two wasted trips Wasted my time two times. Hours wasted. Authoritied service for my vehicle only to disappoint me by not actually having the parts after I arrived , wa Wasted my time two times. Hours wasted. Authoritied service for my vehicle only to disappoint me by not actually having the parts after I arrived , waited, hours later cancelled me out. Their coffee was acceptable though. More

by Five Towns Limo Verified Customer Verified Customer

Report | Print

Professional and courteous. The service was great. Excellent communication and organization by all people involved. The service was performed as promised and made the experienc The service was great. Excellent communication and organization by all people involved. The service was performed as promised and made the experience very smooth and effortless. More

by nicholastsiokos Verified Customer Verified Customer

Report | Print

Service Excellent, knowledgeable Service Advisor, work performed on-time and correctly. Very profession facility, staff, and overall operation. Will recommend Excellent, knowledgeable Service Advisor, work performed on-time and correctly. Very profession facility, staff, and overall operation. Will recommend Rallye to all for servicing their Mercedes. More

by JOHN.KOSLOW Verified Customer Verified Customer

Report | Print

Vincent is the most pleasant and accommodating person. He is very easy to work with. I am also taken promptly and called immediately when the work is finished is the most pleasant and accommodating person. He is very easy to work with. I am also taken promptly and called immediately when the work is finished More

by LAURIERAE812 Verified Customer Verified Customer

Report | Print