Vinny Vannavong | Page 2

Had a great experience buying my first vehicle ! Jason was very helpful and knowledgeable while searching my dream car! Will definitely be back ! Jason was very helpful and knowledgeable while searching my dream car! Will definitely be back ! More

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Came and bought a Dodge Charger and this was the best service I’ve had at a dealership. The process was quick and easy and I was out of there in no time! service I’ve had at a dealership. The process was quick and easy and I was out of there in no time! More

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Came here after my car was a total loss. I was not intending to be in need of a car but is all worked out I was not intending to be in need of a car but is all worked out More

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Rico was awesome assisted me right as I was walking in customer service was great and I was able to out of there with the vehicle I wanted Thanks Rico 10 star service customer service was great and I was able to out of there with the vehicle I wanted Thanks Rico 10 star service More

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Very helpful and positive attitude toward my situation. Very professional. Calm cool and relaxed at all times Very professional. Calm cool and relaxed at all times More

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I had a great experience with Jason Barrow! He handle my situation very Professionally. Kudos He handle my situation very Professionally. Kudos More

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It was the most terrific experience I’ve ever had with any dealership since I’ve been purchasing cars for 25 years! any dealership since I’ve been purchasing cars for 25 years! More

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Service was great. They were nice friendly and helpful. They gave me several options to choose from in my budget They were nice friendly and helpful. They gave me several options to choose from in my budget More

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Friendly patient they worked miracles Antonio was super helpful and understanding they even let me switch my original decision helpful and understanding they even let me switch my original decision More

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I would put zero stars if I could. Eastern Automative contacted me about a car I had listed for sale on Autotrader. I had extensive back and forth with the rep about my car and situati Eastern Automative contacted me about a car I had listed for sale on Autotrader. I had extensive back and forth with the rep about my car and situation. I was very clear that I had received quite a few far too low dealer offers, that I had done my research, and that I knew what the car was worth in the pristine condition it was. The rep assured me that they would not waste my time. We agreed on ballpark number with the caveat that they would need to inspect my car at one of their locations to ensure everything was as I described. I agreed, called ahead to make sure everyone was on the same page, and took my car to Temple Hills as instructed. Once there, I showed them the message string with their rep and again tried to ensure that everyone was on the same page. They made me wait for over an hour and then tried to con me into the lowest dealer offer that I had received to date, which wasn't even in the same universe as what the rep and I had been discussing. No one took full responsibility for this completely unacceptable situation that I done everything in my power to avoid. It was blatant manipulation and trying to take advantage of a woman they thought they thought they could rip off and outsmart. I left and went to another MD dealer I had been in contact with, who without hesitation upon inspection, gave me the no-hassle, fair price for the vehicle I had been asking for. Eastern Automative Group is dishonest, disreputable, and even had the audacity to call me recently to ask if I was still interested in purchasing a vehicle. You can imagine how well that call went. Save your time and sanity and avoid these crooks at all cost. I now understand how it's possible that one of their sales reps was showing me pictures of a massive warehouse full of rare cars that the owner of the company has. More

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