Virginia Ridgeway
Virginia Ridgeway at Marlow Ford

Virginia Ridgeway

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.8
86 Reviews
4.8

86 Reviews

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86 Reviews of Virginia Ridgeway

June 18, 2025

Dealership Rating
Employee Rating

Very good service, care about the work and the customer’s satisfaction. I trust their judgment and know how More

by Greg
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jun 30, 2025

Marlow Ford responded

Thank you so much, Greg! We truly appreciate your thoughtful feedback and your trust in the team at Marlow Ford in Luray. It means a lot to know that our commitment to quality work and customer satisfaction has earned your confidence—we take great pride in delivering service that reflects integrity, expertise, and genuine care. Thanks again for your continued support, Greg—we’re always here whenever you need us!

June 09, 2025

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Employee Rating

I have been taking my vehicle there for the past 5 years, with great repair and customer service. More

by kathyshirk1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Marlow Ford responded

Thank you so much for your continued trust and support over the past five years! We truly appreciate your kind words and are honored to be your go-to service team at Marlow Ford in Luray. It means a great deal to know that both our repair work and customer service have consistently met your expectations—we’re committed to building lasting relationships through integrity and dependable care. Thanks again, and we look forward to serving you for many more years to come!

May 30, 2025

Dealership Rating
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This dealership is a wonderful place to do business from buying to service top notch. More

by timwilliams0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emma Lutz, Anthony Cox

Jun 30, 2025

Marlow Ford responded

Thank you so much, Tim! We truly appreciate your kind words and the 5-star feedback about your experience with both sales and service at Marlow Ford in Luray. It’s incredibly rewarding to know that you consider us a top-notch dealership—we’re committed to exceeding expectations at every step by delivering honest, dependable service and building lasting relationships. Thanks again for your trust and support, Tim—we’re always here when you need us!

May 19, 2025

Dealership Rating
Employee Rating

Love Marlow Ford in Luray! We get all our service done there. Darrel is great. So are Virginia, Anthony and the rest of the crew! More

by BENNBRENDA
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

Marlow Ford responded

Thank you so much for the wonderful review! We truly appreciate your loyalty and are thrilled to hear how much you love Marlow Ford in Luray. It means a lot to know you trust us with all your service needs, and we’ll be sure to share your kind words with Darrel, Virginia, Anthony, and the rest of the team—they’ll be so glad to know they’ve made a positive impact. Thanks again for your continued support—we look forward to serving you for many years to come!

May 05, 2025

Dealership Rating
Employee Rating

Great service as always! They show they care about the customers and their vehicles. Virginia is attentive and follows through on what she says. More

by Medsteve15
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

May 06, 2025

Marlow Ford responded

We’re incredibly grateful for your continued trust and thrilled to hear that Virginia made such a great impression. At Marlow Ford, we believe in building lasting relationships by exceeding expectations—and your kind words about our attentiveness and follow-through reflect that commitment perfectly. Thank you again for choosing us, and we’re always here when you need us!

March 22, 2025

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Employee Rating

Was a pleasure doing business with this dealership. Everyone made the deal go smoothly and painless More

by Robin
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Mar 25, 2025

Marlow Ford responded

Thank you so much, Robin, for sharing your experience! We’re thrilled to hear that your visit to the dealership was smooth and painless — that’s exactly the kind of experience we strive to provide. Our team is dedicated to making every step of the process easy and stress-free, and we're so glad we could deliver that for you. We truly appreciate you choosing us and hope to see you again in the future. Thank you again for your kind words — it means the world to us!

March 13, 2025

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This dealership is fantastic! The service department is top-notch, and we absolutely love our new Maverick. More

by murphykathleenlloyd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Mar 20, 2025

Marlow Ford responded

Thank you so much for the glowing review, Kathleen! We’re thrilled to hear that you love your new Maverick — what an exciting purchase! It’s fantastic to know that our service department left such a positive impression as well. We’re committed to exceeding expectations and providing a smooth, enjoyable experience from start to finish. Thank you for choosing us and for sharing your experience. If you need anything down the road, we’re always here for you. Enjoy your Maverick, and thank you again!

March 06, 2025

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Employee Rating

Sorry for the late review! Im very pleased with the service I received! I plan to continue to use Marlow Ford for my vehicle needs. More

by kristina3435
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Mar 10, 2025

Marlow Ford responded

Thank you so much, Kristina, for sharing your experience with us! We’re thrilled to hear that you’re pleased with the service you received at Marlow Ford. It’s never too late to leave a great review—we truly appreciate you taking the time! Building long-term relationships with our customers and exceeding expectations is what we strive for, and we're so happy to hear you plan to continue trusting us with your vehicle needs. If there’s ever anything we can do for you, don’t hesitate to reach out. Thank you again for your support—we look forward to seeing you next time!

March 04, 2025

Dealership Rating
Employee Rating

They are HONEST and nice! ! The first honest dealership I have dealt with. They told me things that I didn’t need to have done for service instead of making things up! Honest More

by MAINEJvk
Service Price Transparency
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Recommend Dealer
Yes
Mar 10, 2025

Marlow Ford responded

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you found our team to be honest and straightforward—integrity is one of our core values, and it means the world to us that it stood out to you. It’s not every day you hear about a dealership advising customers on what doesn’t need to be done, and we’re so glad you appreciated that transparency. Knowing you feel it was worth the drive makes it even more rewarding. Thank you again for your kind words—we’d love to have you back anytime for anything you need!

February 06, 2025

Dealership Rating
Employee Rating

This service department is very friendly and are prompt with getting your vehicle back to you. I will be using this deal in the future. More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Feb 07, 2025

Marlow Ford responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our service department. Our team works hard to provide fast, friendly, and efficient service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future!

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