Virginia Ridgeway
Virginia Ridgeway at Marlow Ford
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Virginia Ridgeway | Page 2

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of Virginia Ridgeway

January 06, 2024

Dealership Rating
Employee Rating

Marlow Ford is a good dealership to do business with. They have knowledgeable people that take care of their customers. More

by Fravel’s
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Jan 10, 2024

Marlow Ford responded

We are glad to hear your 5-star review! Glad that we could have taken care of you and provided you with such a great experience!

January 06, 2024

Dealership Rating
Employee Rating

Good service and convenient. Had to rent a car again while my truck was in. Renting cars from you is frustrating and expensive, a discount rate should apply if I'm spending $1000 More

by Christopherjenkinsguitar
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Jan 10, 2024

Marlow Ford responded

Thank you for choosing Marlow Ford for your service needs! We appreciate your feedback and understand the frustration with rental costs. We'll certainly review our policies to enhance the overall experience. Your support means the world, and we're committed to continuously improving your service journey with us!

December 24, 2023

Dealership Rating
Employee Rating

Always a good experience. Very friendly staff Always a good experience. Very friendly staff. Also very informative, if a part is needed More

by Amynrhoads1987
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Dec 26, 2023

Marlow Ford responded

We are glad we always leave you with a great experience Amy! We try and keep our customers informed and up to date with everything! Can't wait to see you again soon.

December 22, 2023

Dealership Rating
Employee Rating

When I called and made the appointment, I told him what I wanted done and that I had received a service notice in the mail. When I picked it up, they were supposed to use my points towards my bill. They had More

by STUATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Cox, Darrell Greer

Dec 26, 2023

Marlow Ford responded

We are so happy that you chose Marlow Ford to complete your service. Glad we got everything all sorted out! Hope to see you again soon.

December 15, 2023

Dealership Rating
Employee Rating

Got me in fast and did a thorough job with the vehicle. Great job well done More

by dsto1031
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Dec 15, 2023

Marlow Ford responded

We're thrilled to hear we got you back on the road swiftly, and our team's dedication to a thorough job shines through. Your satisfaction fuels our drive, and we look forward to delivering top-notch service on all your future visits!

December 12, 2023

Dealership Rating
Employee Rating

I needed my tire patched to make a 2. 5 hour trip back home. They promptly patched the tire and got me going again. Great service! More

by jnace73
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Dec 12, 2023

Marlow Ford responded

Here at Marlow Ford customer service is everything! We are glad we were able to get you back home safely!

December 07, 2023

Dealership Rating
Employee Rating

They are always so nice and so polite. They get me in and out in a reasonable time and keep my old cars running great! I wouldn't go anywhere else!! More

by MARYANDRB
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

Dec 08, 2023

Marlow Ford responded

Thank you so much for your kind words! We're delighted to hear that you appreciate our team's politeness and efficiency. Keeping your older cars running smoothly is our priority, and we're grateful for your trust in us. If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. We value your loyalty, and we look forward to continuing to provide you with excellent service. Safe travels, and see you next time!

November 20, 2023

Dealership Rating
Employee Rating

I came in with both brake lights out during a mini vacation. My lights were fixed in record time and relieved my stress of having to do it myself while wrangling my three year old in a place I am not More

by Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

Nov 21, 2023

Marlow Ford responded

We're delighted to have turned your brake light hiccup into a stress-free pitstop during your mini vacation Miranda! Our team at Marlow Ford is always here to ensure smooth travels and a worry-free experience. Thanks a ton for cruising by, and we look forward to keeping your journey as seamless as possible in the future!

November 15, 2023

Dealership Rating
Employee Rating

Great place to buy a vehicle thanks to the staff JW,Anthony and the service department More

by cdb6161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

Nov 21, 2023

Marlow Ford responded

Thanks a million for your stellar review! We're thrilled to hear you had a fantastic experience with JW, Anthony, and our stellar service department. Your kind words fuel our passion for excellence, and we can't wait to serve you again at Marlow Ford! Drive on with joy!

November 04, 2023

Dealership Rating
Employee Rating

very helpful always get me in when i call will return for maintenance on bothe of our vehicles More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

Nov 06, 2023

Marlow Ford responded

We're thrilled to hear that you've had a fantastic experience with us at Marlow Ford, Dwayne! Our team is committed to being here for you whenever you need us, and it's our pleasure to keep both of your vehicles running smoothly. We can't wait to welcome you back for maintenance, ensuring your vehicles continue to be road-ready and in tip-top shape. Thanks for choosing Marlow Ford, and we look forward to your next visit!

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