Virginia Ridgeway
Virginia Ridgeway at Marlow Ford

Virginia Ridgeway | Page 9

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of Virginia Ridgeway

September 26, 2023

Dealership Rating
Employee Rating

I’ve never had any complaints about this dealership. My vehicle has always been taken care of in a timely fashion with no issues. More

by haleyta2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Kyle Davis

Sep 27, 2023

Marlow Ford responded

We're thrilled to hear about your positive experiences with our dealership Haley! Our team works diligently to ensure every vehicle is well taken care of in a timely manner. We greatly appreciate your kind words and look forward to providing exceptional service for your vehicle in the future.

September 21, 2023

Dealership Rating
Employee Rating

They have always gone above and beyond to take care of my family’s vehicles. Very professional, knowledgeable, and helpful. More

by hunter3054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

Sep 22, 2023

Marlow Ford responded

We're thrilled to hear that you've experienced our turbocharged service! At our dealership, we like to rev up the professionalism and put the pedal to the metal on knowledge. We're here to make sure your family's vehicles always ride in the fast lane of quality care!

September 19, 2023

Dealership Rating
Employee Rating

Service tech seems to do a good job but the service writer isn’t honest More

by greenacresva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 22, 2023

Marlow Ford responded

Thank you for taking the time to share your feedback about your recent service experience with us. Your satisfaction is our priority, and we appreciate you bringing this matter to our attention. If you have any specific concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service department. We value your business

September 16, 2023

Dealership Rating
Employee Rating

They were fast, efficient, kind, and honest. You helped more than you know. Thank you! More

by Theekkx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox, Rob Stombock

Sep 16, 2023

Theekkx responded

Awesome awesome people.

September 14, 2023

Dealership Rating
Employee Rating

Courtesy and knowledge of Ford great staff very friendly and vertigo helpful great work done More

by clotahinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

Sep 15, 2023

Marlow Ford responded

We're thrilled you had a "spin-tastic" experience with our Ford dream team! Our staff takes pride in navigating the automotive galaxy with a blend of expertise and friendliness. Thanks for cruising by, and we're already revved up for your next stellar visit!

September 14, 2023

Dealership Rating
Employee Rating

Always quick to get you in and out. Everyone is very personable and willing to help. All my service work is done there. More

by wmwbway
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox

Sep 15, 2023

Marlow Ford responded

We're thrilled to hear that our team's speed and friendliness have made your visits enjoyable! At our service center, we strive to combine efficiency with a personal touch. We look forward to providing you with top-notch service for all your future automotive needs!

September 02, 2023

Dealership Rating
Employee Rating

Good group of dedicated people. From the sales force to the office staff, to the mechanics. They care for their customers. More

by thegoods0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter, Darrell Greer , Anthony Cox, Rob Stombock

Sep 05, 2023

Marlow Ford responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our automotive team. Our dedicated salesforce, efficient office staff, and skilled mechanics are all committed to providing top-notch service to our valued customers. Your satisfaction is our ultimate goal, and we can't wait to continue serving you and your vehicle in the future. Drive safe and see you again soon!

August 26, 2023

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Employee Rating

Really good service. Repair was completed in a timely manner. They went above and delivered it to my house. More

by mnyhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Aug 28, 2023

Marlow Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our top-notch service and that the repair was done promptly. Going the extra mile and delivering your item to your house is all part of our commitment to exceeding expectations. We're here whenever you need us again—wishing you a fantastic day!

August 19, 2023

Dealership Rating
Employee Rating

Always ready to help. From sales to service this is where you need to go. More

by Michael Lauritzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

Aug 21, 2023

Marlow Ford responded

Wow, thank you so much for the 5-star reviews in all out categories, Michael!! This means so much to us. From the sales department, we are more than flattered and very happy that you are happy.

July 29, 2023

Dealership Rating
Employee Rating

The dealership itself probably be better off if the deale group was not involved. The employees understand the small town atmosphere, but the dealer group doesn’t get it. I know the dealer has issues keeping More

by TroopersonnySonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer , Anthony Cox

Jul 31, 2023

Marlow Ford responded

We appreciate your feedback. We understand the importance of a small-town atmosphere and maintaining a close-knit community connection. Staff turnover can be challenging, and we continuously work to provide a supportive and rewarding work environment to retain talented team members. Your feedback helps us identify areas for improvement and allows us to better serve our community. We value your input and take it seriously. We will use it as an opportunity to enhance our dealership's operations and create an even better experience for our customers and employees. Thank you for sharing your thoughts.

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