Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
144 Reviews
4.7

144 Reviews

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144 Reviews of Vivian Montes

September 18, 2025

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Employee Rating

The service was friendly and happy with the results. Love my beautiful car. They treat the customer well. More

by kellievans6
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Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 17, 2025

Dealership Rating
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She went above and beyond and made me feel valued as a client. I didnt feel like she was being pushy More

by davidm27
Service Price Transparency
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Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 09, 2025

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Employee Rating

Super helpful and kept me in the loop the entire time. 10/10 will bring cars back here every time :) More

by Woods.nick
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Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 02, 2025

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Employee Rating

Vivian is amazing. She was most often my service coordinator for the 6 years I had this particular vehicle. More

by utah1234
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Recommend Dealer
Yes

August 12, 2025

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Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More

by jamesblanch
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Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper

August 09, 2025

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Great service. Highly recommended. Very attentive to our concerns. Addressed everything. More words, more words. More

by jigsawman21
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Recommend Dealer
Yes

July 31, 2025

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Vivian is the best! The service was exceptional and thorough. I would highly recommend Mercedes Service to my family and friends. More

by haruhito_miyagi
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Recommend Dealer
Yes

July 30, 2025

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We had an excellent experience. Vivian went above and beyond for us. They took great care of our car and we will continue bringing our business to them. More

by carlieh
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Recommend Dealer
Yes
Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 29, 2025

Dealership Rating
Employee Rating

Everything went off as planned. Garrett, who is my service advisor did an incredible job. I was waiting for my automobile and he kept me informed about every 30 minutes of. It’s pro More

by BOYDHENDRICKSON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brett Robinson, Garret Olson

July 29, 2025

Dealership Rating
Employee Rating

Much better than the unbelievably negative service I received last summer ! This young man was great! More

by marsha Lamprecht
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin, Braiden Draper

Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Marsha. We're glad to hear your had a good experience, and we are sorry we could not provide you with a 5-star experience previously. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Please feel free to reach out directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

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