Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
165 Reviews
4.7

165 Reviews

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165 Reviews of Vivian Montes

February 12, 2026

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Employee Rating

Couldn’t be happier with the Service quality , customer service , pricing , timeline , overal experience , they are very professional and knowledgeable More

by Helheleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mickey Dailey

February 09, 2026

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Employee Rating

Vivian was very friendly and helpful. Our car was ready the same day and the whole staff was great to work with. More

by fpaulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 08, 2026

Dealership Rating
Employee Rating

The folks at Ken Garf are always attentive, detailed and respectful. There’s a reason I’ve bought and serviced 2 Mercedes vehicles with them! More

by thepoet85_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Heaps

February 03, 2026

Dealership Rating
Employee Rating

It is always a pleasure to work with Vivian. One of the things I appreciate most as a customer is the communication that Vivian provides about my car. More

by Kv625_sisal
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

January 22, 2026

Dealership Rating
Employee Rating

Vivian was courteous and attentive. A good communicator. Pleased they were willing to deliver my car after completing repairs More

by MIDWAYLLOYD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 13, 2026

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... It was fine, I hate surveys............ A a a a a a a a a a a a More

by chyy2022
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

January 07, 2026

Dealership Rating
Employee Rating

Vivian goes out of her way to provide excellent service. She is polite, professional and responsive. More

by mariadodson0405
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

Jan 21, 2026

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

December 23, 2025

Dealership Rating
Employee Rating

I always have the best experience when I am there. Everyone is always super friendly and kind. More

by RONISADEGHI
Recommend Dealer
Yes
Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 20, 2025

Dealership Rating
Employee Rating

No No Noooooooooooo N o o I o I o I I I I I o I More

by a.ferhatovic
Recommend Dealer
No

Other Employees Tagged: Vivian Montes

Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Angela Heaps, Service Manager angelah@kengarff.com

December 18, 2025

Dealership Rating
Employee Rating

Vivian did an excellent job in every respect 💯 very personable and informative. Great job all around More

by ute.augat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin

Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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