Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
149 Reviews
4.7

149 Reviews

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149 Reviews of Vivian Montes

November 10, 2025

Dealership Rating
Employee Rating

A first class service department and very professional staff. Vivian is a professional representative for the Ken Garff dealership. She provides great communication on the status of the vehicles that are More

by dougblanken
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 07, 2025

Dealership Rating
Employee Rating

The service on my vehicle was handled professionally from start to finish. My wife and I were treated very well during the visit. More

by DAVE@MONEYHUN.COM
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 30, 2025

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Employee Rating

My car has more than its share of extremely expensive and frequent mechanical issues and thanks to Vivian Montes, the process has been much easier to handle. She is very responsive, courteous and her communi More

by sallygp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 29, 2025

Dealership Rating
Employee Rating

exceeded my expectations by doing extra work that I forgot needed to be done. it was helpful. More

by brad@kornerstoneadmin.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garret Olson

Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 17, 2025

Dealership Rating
Employee Rating

Vivian was very helpful and professional. I would hire her to do customer service for my company More

by wilson.steve3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 18, 2025

Dealership Rating
Employee Rating

The service was friendly and happy with the results. Love my beautiful car. They treat the customer well. More

by kellievans6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 17, 2025

Dealership Rating
Employee Rating

She went above and beyond and made me feel valued as a client. I didnt feel like she was being pushy More

by davidm27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 09, 2025

Dealership Rating
Employee Rating

Super helpful and kept me in the loop the entire time. 10/10 will bring cars back here every time :) More

by Woods.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 02, 2025

Dealership Rating
Employee Rating

Vivian is amazing. She was most often my service coordinator for the 6 years I had this particular vehicle. More

by utah1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 12, 2025

Dealership Rating
Employee Rating

Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More

by jamesblanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper

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