Vivian Montes | Page 17

I appreciate Vivian fitting in my car on short notice to allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to ma allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to make an informed decision in response to the check engine light that came on during my drive from California. More

by Steve Verified Customer Verified Customer

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My service experience not only didn't exceed expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my car for 5 days and were unable to correctly diagnose the problem even with diagnostic paperwork from another mercedes dealership. On day 5 of having my car, I was told the noise I was hearing was my breaks and my bumper. This diagnosis was given with gross negligence of service and due diligence. I was also told the bumper was loose because the splash guard was missing! Your defensiveness and abrasive conduct/communication not only interfered with the issue being resolved but also left me feeling unheard and frustrated. When I came into your office to resolve the issue in person, I was put in the waiting room until you left for the day, seemingly running away from the problem and any potential resolution. The worst part was when I came to approach you about how long my wait time was and my concern you were going to leave, I walked in on you talking negatively to the other employees calling me a 'psychopath'. I've addressed some of these issues with Angela and plan to continue to work with her to address and resolve all of these flagrant problems with my experience and the customer service at Mercedes-Benz of Salt Lake City. More

by AGATHERUM Verified Customer Verified Customer

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Great customer service. We were offered a loaner because of parts having to be ordered. We were offered a loaner because of parts having to be ordered. More

by lesley.reynolds Verified Customer Verified Customer

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I like to work with ken garf, because I had such a good experience with Brett when buying a car that it carries over into maintenance also. experience with Brett when buying a car that it carries over into maintenance also. More

by DRPALMER0 Verified Customer Verified Customer

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Service was to expensive and issues with the car was not fixed. Plastic shield came off on the drive home. fixed. Plastic shield came off on the drive home. More

by hodgsonfamily2001 Verified Customer Verified Customer

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Everything was resolved quickly. Great service. Would highly recommend them for sales and service on Mercedes vehicles. Great service. Would highly recommend them for sales and service on Mercedes vehicles. More

by JWOGILVIE Verified Customer Verified Customer

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Kyle, Denice, Toni and Arleigh are True to the ethos of Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Expe Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Experience Everytime and Surprisingly not much more expensive than lesser brands service cost! More

by mikepwashburn Verified Customer Verified Customer

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There are three dealerships to cover the Norther Utah market. Ken Garff makes each customer count market. Ken Garff makes each customer count More

by John Bullock Verified Customer Verified Customer

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I have bought several Mercedes from Garff and loved them all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. More

by gfitz Verified Customer Verified Customer

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It was simplistically awful, Vivian had so much attitude from the start and didn't seem to care about my problem with my vehicle and tried to get money out of me to go in her pocket. Vivian is single handil from the start and didn't seem to care about my problem with my vehicle and tried to get money out of me to go in her pocket. Vivian is single handily the worst customer service representative I've ever been in contact with. Her attitude makes you want to drive a Mercedes off a cliff I don't care if she was having a bad day I don't care. If I go to work in a bad mood I won't let it affect others around me. More

by atellerar34 Verified Customer Verified Customer

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