Vivian Montes

I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great. add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great. More

by joemoran1 Verified Customer Verified Customer

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Communication problems. You do need to teach your employees to answer their phone when it rings. You do need to teach your employees to answer their phone when it rings. More

by M_sharaf Verified Customer Verified Customer

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We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. Mercedes in Salt Lake City. More

by eriklanderson Verified Customer Verified Customer

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I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the part to make the recall repair. What a waste of time for me and for the dealership. For some reason, the dealer's parts department, service department and service desk are not communicating. More

by roger56 Verified Customer Verified Customer

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Everything and everyone was awesome! Clean and very professional! Will be coming back for all of my services! Clean and very professional! Will be coming back for all of my services! More

by dennisxo Verified Customer Verified Customer

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I received great service from Vivian. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. More

by jamesblanch Verified Customer Verified Customer

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Vivian was very helpful. She even sat in my car and helped me plan a trip to Sun Valley including stops to charge along the way. She even sat in my car and helped me plan a trip to Sun Valley including stops to charge along the way. More

by schades0 Verified Customer Verified Customer

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Vivian, in service, is simply outstanding. I have been a customer of Garff Mercedes for over 40 years. Vivian is a perfect example of why I will keep coming back. And I must mention Toni, wh I have been a customer of Garff Mercedes for over 40 years. Vivian is a perfect example of why I will keep coming back. And I must mention Toni, who fields calls to service, she has such a memory and always so pleasant, kudos! More

by ray@kimber.com Verified Customer Verified Customer

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Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE Verified Customer Verified Customer

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Excellent customer service both in sales and service. The service staff always goes above and beyond. True professionals. The service staff always goes above and beyond. True professionals. More

by stephanie2051 Verified Customer Verified Customer

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