Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
132 Reviews
4.6

132 Reviews

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133 Reviews of Vivian Montes

July 03, 2025

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Employee Rating

Great people, great service. I can’t thank them enough for the quick repair for my gas tank lid not opening. More

by dustanlw
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Recommend Dealer
Yes

July 02, 2025

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I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great. More

by joemoran1
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Recommend Dealer
Yes

June 25, 2025

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Communication problems. You do need to teach your employees to answer their phone when it rings. More

by M_sharaf
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Recommend Dealer
No
Jun 25, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Brett Robinson, General Sales Manager brettr@kengarff.com

May 27, 2025

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We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. More

by eriklanderson
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Recommend Dealer
Yes
May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 27, 2025

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I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p More

by roger56
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Recommend Dealer
No

Other Employees Tagged: David Laccoarce

May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Angela Heaps, Service Manager angelah@kengarff.com

May 26, 2025

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Everything and everyone was awesome! Clean and very professional! Will be coming back for all of my services! More

by dennisxo
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Recommend Dealer
Yes
May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 24, 2025

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Employee Rating

I received great service from Vivian. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. More

by jamesblanch
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Recommend Dealer
Yes
May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 08, 2025

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Vivian was very helpful. She even sat in my car and helped me plan a trip to Sun Valley including stops to charge along the way. More

by schades0
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Recommend Dealer
Yes

Other Employees Tagged: Dave Laccoarce

April 29, 2025

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Vivian, in service, is simply outstanding. I have been a customer of Garff Mercedes for over 40 years. Vivian is a perfect example of why I will keep coming back. And I must mention Toni, wh More

by ray@kimber.com
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Recommend Dealer
Yes

April 29, 2025

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Employee Rating

Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE
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Recommend Dealer
Yes
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