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Viviana Saenz

Overview Reviews (411) Inventory (221)

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Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9

411 Reviews

Overview Reviews (411) Inventory (221)

4.9

411 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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411 Reviews of Viviana Saenz

October 25, 2026

Dealership Rating

Employee Rating

All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy More

by Jose9454

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 26, 2026 -

Norm Reeves Honda Superstore - Huntington responded

There’s plenty of happiness packed into this review! Thanks for sharing the good experience and giving Viviana a mention. Cue a little confetti for a job well done.

October 02, 2026

Dealership Rating

Employee Rating

Mr. Ung and Viviana were professional, provided excellent communication and service. I will refer my Honda friends to this dealer moving forward! communication and service. I will refer my Honda friends to this dealer moving forward! More

by Andy.tran1802

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Oct 05, 2026 -

Norm Reeves Honda Superstore - Huntington responded

The best recommendations usually travel by word of mouth, and you’re already planning to point your Honda friends in this direction. The team gave you excellent communication and service, making that recommendation an easy one to pass along. A good experience has officially become a referral.

September 25, 2026

Dealership Rating

Employee Rating

Great job very happy Always get taken care of been goin there 20 years now got the car new there there 20 years now got the car new there More

by ealeldridge

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 28, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Twenty years is quite the long-running series, and we’re honored Norm Reeves has been part of the story. Thanks for recognizing the team for continuing to take care of you!

September 24, 2026

Dealership Rating

Employee Rating

Terrific service department even though my car is an Acura. Viviana is professional, friendly and courteous. Acura. Viviana is professional, friendly and courteous. More

by mpcamel0219

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 25, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Viviana deserves a starring role in this review. We appreciate you calling out her professionalism, friendliness, and courtesy, especially while taking care of your Acura!

September 23, 2026

Dealership Rating

Employee Rating

The experience was seamless & fast, all of which would not be made possible without the friendly staff and knowledgeable advisor not be made possible without the friendly staff and knowledgeable advisor More

by nanci.wu

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 23, 2026 -

Norm Reeves Honda Superstore - Huntington responded

A good service visit should fit the customer, not the other way around. Your team kept things moving while making sure you had knowledgeable and friendly people along the way. We appreciate you giving the whole experience such a great fit!

September 21, 2026

Dealership Rating

Employee Rating

Thanks It was efficient, I didn't have to wait for long time. Thank you, Viviana. And the Service Department. time. Thank you, Viviana. And the Service Department. More

by Willowyun

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 22, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Viviana and the Service Department checked all the right boxes without keeping you checked out for long. We appreciate you calling out the efficient service and short wait.

September 18, 2026

Dealership Rating

Employee Rating

They fixed things up really nicely for me, being right on top of the circumstances as they developed, with the car, kept me posted about what needed to be done, and fixed them quickly. They made sure I was w top of the circumstances as they developed, with the car, kept me posted about what needed to be done, and fixed them quickly. They made sure I was well taken care of also. More

by Artykhl6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 21, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Your vehicle got a little interior-designer treatment. The team stayed on top of each development, kept you updated on what needed attention, and handled the repairs quickly while making sure you were taken care of throughout.

September 16, 2026

Dealership Rating

Employee Rating

Viviana was most helpful and explained thoroughly the work needed on my car. It took longer than I expected, but I had a good amount of work done on the car. Very happy with the experience. work needed on my car. It took longer than I expected, but I had a good amount of work done on the car. Very happy with the experience. More

by pat.hayward.hb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 17, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Viviana deserves the director’s commentary award for this one, Pat. She walked you through what your car needed and made sure you knew what was happening, even when the service ran a little longer than expected. With that much work packed into one episode, we’re glad Viviana kept you in the know through the whole storyline.

September 16, 2026

Dealership Rating

Employee Rating

Great efficient service. Great efficient service, I liked the experience of having my car serviced here. I will be coming back for my service needs. Great efficient service, I liked the experience of having my car serviced here. I will be coming back for my service needs. More

by cfr_27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 16, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Efficient service gets five stars, and that’s a pretty straightforward equation. We’ll make sure Viviana gets her share of the credit for making your visit a good one.

September 14, 2026

Dealership Rating

Employee Rating

Fair with the charge and helpful employees This is the second time that Viviana has helped me, she listened to my request and took the time to talk to the manger, I appreciate her doing so and offer me a second time that Viviana has helped me, she listened to my request and took the time to talk to the manger, I appreciate her doing so and offer me a fair pricing More

by PEPPIFRECKLES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Viviana Saenz

Sep 15, 2026 -

Norm Reeves Honda Superstore - Huntington responded

Round two with Viviana, and she came through again! She listened to what you needed, took your request to the manager, and worked toward a price you felt was fair. That’s a pretty strong second act. Thank you!

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