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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
391 Reviews
4.9

391 Reviews

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391 Reviews of Viviana Saenz

August 01, 2026

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Employee Rating

Good place for servicing my Honda. Pricey but they deliver. Wish they have more eateries within waling distance for the longer waits. More

by Ecoquaint
Recommend Dealer
Yes
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July 31, 2026

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They got my tire the same day. I appreciate that. Viviana worked with me to ensure my car was completed in a timely manner. More

by zeke911
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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July 31, 2026

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I am very impressed by Norm Reeves Honda. I have always had good experiences at this dealership. Thank you for your good service. More

by robtuelljr
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bashar Qasem, Michael Tran, Tony An

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July 29, 2026

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It great nice service fast well inform good price and many more i will coming back next time More

by govap04
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2026

Norm Reeves Honda Superstore - Huntington responded

Great service is made up of a lot of little ingredients, and we're happy to hear yours included speed, communication, and value. It sounds like everything came together just right. We'll look forward to seeing you again down the road.

July 28, 2026

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Mostly great except for calling their listed 800 number -- IMPOSSIBLE to reach a live person. So annoying!!! More

by alidac28
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 29, 2026

Norm Reeves Honda Superstore - Huntington responded

Thank you for your feedback and for letting us know about your experience. We're happy to hear your visit went well overall, but we understand how frustrating it can be when you're unable to reach someone by phone. If you ever need assistance with service, please feel free to contact our Service Manager, Jason Ung, directly at Jason.Ung@normreeves.com, and he'll be happy to help.

July 25, 2026

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Viviana was helpful and clearly explained all the costs. She was receptive when I texted her for updates. More

by zeke911
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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Jul 27, 2026

Norm Reeves Honda Superstore - Huntington responded

Viviana is the kind of person who keeps the communication flowing effortlessly. It's great to hear that her clarity made the process easier for you. We love having team members like her who are dedicated to providing such attentive service!

July 16, 2026

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Our family has bought, leased, and serviced our cars at Norm Reeves for years. Unfortunately, the last visits they have begun “recommending” added services. I feel very pressured & uncomfortable wit More

by Margiking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le, Alejandro Alma

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Jul 17, 2026

Norm Reeves Honda Superstore - Huntington responded

We value the trust that returning customers place in our team, so we're sorry to hear your recent experiences left you with a different impression. We'd like the opportunity to learn more about your concerns and continue the conversation. Please don't hesitate to reach out to our Service Manager, Jason Ung, at jason.ung@normreeves.com.

May 07, 2026

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I’m pleased with the service I’ve received from Norm Reeves in HB. They’ve always been professional and meant their commitments on Service delivery More

by Rgswopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lagos

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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

There’s something reassuring about knowing a team will follow through and do what they say they’ll do. We’re thrilled that your experiences with the service team have continued to feel professional and reliable over time.

May 07, 2026

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She was good, but I wish the car still had warranty for the battery. Or I wish someone could’ve looked into how I wouldn’t have to pay for a new battery. More

by Goclaudiago
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Claudia. We're grateful that your experience was positive overall, and Viviana provided good service. If you have any pricing concerns or warranty questions, please reach out to us.

May 02, 2026

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Employee Rating

I had an awesome time and thank you for the great service!!! This was a wonderful visit… More

by brian.lam1900zz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos, Edward Obando , Nicholas Knight, Kevin Lam, Catherine Schlueter

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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

An awesome time and great service is exactly the kind of combination we love hearing about. We’re thrilled your visit felt welcoming, enjoyable, and memorable from start to finish. Thanks for the great review!

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