Vladimir Kochubey | Page 45

great customer service adn great Chevrolet representative the service representative really tried to get me out as soon as possible. she was great: helpful, knowledgeable, friendly and knew what needed to be the service representative really tried to get me out as soon as possible. she was great: helpful, knowledgeable, friendly and knew what needed to be done More

by JEANNOEL.DAVID Verified Customer Verified Customer

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It was awful. If you can avoid Jim Ellis Chevrolet please do. You will wait for 3 hours before any type of update and you will only get that update if you call the service manager(Vladimir was the most helpf do. You will wait for 3 hours before any type of update and you will only get that update if you call the service manager(Vladimir was the most helpful and he wasn’t my service advisor). Other than that I doubt I’d return to Jim Ellis at all. So much for putting people first. 0/10 would not recommend. (If I could give 0 stars I would but unfortunately that is not an option) They give you a number you can text to receive updates from your service advisor but they won’t reply so it’s pointless. More

by Zaria_t Verified Customer Verified Customer

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I was really impress with the service and the professional way that service advisor handled my concerns about my 2012 grand sport convertible Corvette. NICE JOB!!! professional way that service advisor handled my concerns about my 2012 grand sport convertible Corvette. NICE JOB!!! More

by BASSWARRIORS72 Verified Customer Verified Customer

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Customer Service Service department treated me as I was driving a premium vehicle. I actually was. as I drive a Corvette. The tech went over and above in making sure Service department treated me as I was driving a premium vehicle. I actually was. as I drive a Corvette. The tech went over and above in making sure the work was properly performed. In light of the COVID 19 pandemic the work was performed as quickly as possible in spite of the circumstances. More

by hueston919 Verified Customer Verified Customer

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IThe best service I love it But it always was Chevy And the best adviser mine almost for six years I never have a problem every time I did the best job in Chevy always when I go to the dealer I see nice fa the best adviser mine almost for six years I never have a problem every time I did the best job in Chevy always when I go to the dealer I see nice face Mr. Wheeler mean thank you so much always I’m with you guys andMy vehicle is good now because I said please I did service the best thank you so much see you next time More

by yacob1545 Verified Customer Verified Customer

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Always a friendly staff and our wait was about an hour like they had told us. We have been a Jim Ellis customer for many years. Thank you like they had told us. We have been a Jim Ellis customer for many years. Thank you More

by BEVANNEDORSETT Verified Customer Verified Customer

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This was the first service for my new 2019 Impala. They did an oil change, tire rotation and a thorough inspection as well. No problems. did an oil change, tire rotation and a thorough inspection as well. No problems. More

by RPATRZALEK Verified Customer Verified Customer

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They were very efficient and completed the service as promised in a timely manner.i will use them in the future. I also liked being able to pay on my phone. promised in a timely manner.i will use them in the future. I also liked being able to pay on my phone. More

by ELISSAPRESSLEY Verified Customer Verified Customer

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Very attentive and responsive to needs. Vlad is a great employee who kept his commitments for follow ups and was a pleasure to work with. employee who kept his commitments for follow ups and was a pleasure to work with. More

by biggrip Verified Customer Verified Customer

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I had my 1992 Silverado towed to your facility because it wouldn't start. Before I had it towed, I had to get pre-approval from a manager because of the age of my vehicle. After the vehicle was towed to your wouldn't start. Before I had it towed, I had to get pre-approval from a manager because of the age of my vehicle. After the vehicle was towed to your facility, I received a call from Luis and he said I needed to leave a $600 deposit before you would even look at my vehicle. I was very upset because you didn't tell me this until after you had my vehicle. I talked to Brandon Colon; I didn't appreciate things he said to me. He was condescending. He basically said because my vehicle was so old I might abandon my truck if it cost too much to repair. I told him that I had received approval to bring my vehicle in. He basically said I was lying and hadn't received approval. He told me to pay the $600 deposit or come get my vehicle. I told him I would have my vehicle towed to another repair facility. However, I thought about it and told him I would pay the $600 deposit. Brandon would not accept my credit information over the phone. I had to drive to your facility to pay the deposit. The clerk accepted my credit card without checking my identification. I believe Brandon purposely inconvenienced me. The vehicle was checked out and the mechanic was able to get it started quickly. When I came to pick my vehicle up, there was a problem with the payment. The manager on duty had trouble understanding that I had given your facility a $600 deposit and was due the balance of my deposit. It was clearly written on the ticket that I was due the balance of my deposit. After two managers couldn't seem to understand what was going on, they called Luis at home. I was treated like a dishonest person. I've had my vehicle repaired at your facility before with no problems. Overall, this was a very bad experience. You have good mechanics, not so good management. For the record, I am a gainfully employed, college educated professional. I can afford to pay to have my vehicle repaired. I will be in the market for a NEW vehicle soon. I will get a new pickup or SUV. I will not be purchasing it from Jim Ellis. More

by DZ_REID Verified Customer Verified Customer

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