Vladimir Kochubey | Page 72

recall I had 10 fleet service vehicles for a manufacturer recall. Down time was critical due to they needed to be in service to answer customer calls for ser I had 10 fleet service vehicles for a manufacturer recall. Down time was critical due to they needed to be in service to answer customer calls for service. Your staff worked with me to get the recalls complete in a timely manner with minimal down time, Kudo's to the staff and mechanics to make this process seamless, Jim Ellis rocks the service world! More

by KDSTEPHE Verified Customer Verified Customer

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New car Just great service from start to finish that’s why we drive the miles to come and by our vehicle. We have purchased 3 SAAB before SAAB went out of bu Just great service from start to finish that’s why we drive the miles to come and by our vehicle. We have purchased 3 SAAB before SAAB went out of business from Jim Ellis then we have purchased 10 Chevrolet from Jim Ellis from the traverse to the Malibu‘s starting back in 2014 More

by DLWEBB3 Verified Customer Verified Customer

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Outstanding. As usual my service was prompt and complete even though I had a special regarding the oil I wanted used for the change. Every thing went very smooth. As usual my service was prompt and complete even though I had a special regarding the oil I wanted used for the change. Every thing went very smooth. Vlad is the greatest. More

by SBRACKEN Verified Customer Verified Customer

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So done with Jim Ellis and Chevy 14 months ago they fixed the problem. Took the 4 days to get it done. The same problem happened again and they said they couldn't find the problem but 14 months ago they fixed the problem. Took the 4 days to get it done. The same problem happened again and they said they couldn't find the problem but fixed it.???? The car is not fixed and has the same problem. This place is complete was of time and money. They never call you back, you have to call them. Never go here, never buy a Chevy. More

by MadMarine Verified Customer Verified Customer

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Service after delivery I actually purchased a new stingray corvette. This was the first time I utilized their Services. I was surprised that they do not wash the exterior or I actually purchased a new stingray corvette. This was the first time I utilized their Services. I was surprised that they do not wash the exterior or clean the interior after servicing. My other car is a Mercedes Benz Every time after service my car is washed and cleaned inside.and out. The same rude applies to my daughters Range Roover and BMW. I would think a corvette is at the same level. Why wouldn’t the same services be offered? More

by moviestarjan Verified Customer Verified Customer

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Oil change and tire rotation were performed satisfactorily however the technician that worked on my car did not put the new oil change sticker in the NW corner of my windshield. T were performed satisfactorily however the technician that worked on my car did not put the new oil change sticker in the NW corner of my windshield. This is not the first it has happened at Jim Ellis Chevrolet. But overall, the service was good and always friendly. More

by JOEBELLSR Verified Customer Verified Customer

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Productive Service As always the service at you facility is both Productive and Informative. My service advisor Vladimir has always been the best to both me and my fami As always the service at you facility is both Productive and Informative. My service advisor Vladimir has always been the best to both me and my family, it is because of service like this that causes me to by pass the nearest Chevrolet dealer from my house which is less than 10 minutes away. More

by cbaker4life Verified Customer Verified Customer

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Inefficient service, poor/no communication Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway w Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway with keys in the drop box. Called about 2 pm and no one had looked at car. My appointment was for 8 am. They said they couldn’t find the keys they were “stuck” in the drop box and no one noticed and they would not be able to complete service. They did complete the Next day and I picked it up. 2 weeks later had a loud rattle and looked under the car. Some piece that protects the gas tank was broken and hitting the drive shaft. I called jim Ellis. They had no appointments available for 2 weeks. That’s fine I tied the metal piece myself and same thing left my car in early am before work. I called this time to confirm they could see it parked in the middle of their drive way, also explained exactly what the problem was. 8 am appointment. No call, I called at 2 and left a voicemail, no call back. Called at 4 and left another message. Finally just called the dealership and they found my service guy. He said they could not hear a rattle! Morons. I told them again it was tied up underneath. They looked at it and said it was a broken part. Thanks Sherlock. He asked me how it happened. I explained only people under the car were Jim Ellis techs, rattle started after last oil change. He explained they would call me when they got the part. 2 weeks later still no phone call. I called dealership, surprise they have had the part for awhile. i work in service as well and have never treated my customers this way. This was not one small mistake this is a pattern of consistent failure. I made a huge mistake agreeing to the service package when I bought my car here. I own 4 Chevy vehicles but this was my first time purchasing new. Am hoping one of the other Chevy dealers in town will do a better job in the future. More

by Andrew1989 Verified Customer Verified Customer

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Service Always a great experience at the JE service center each time I visit. It is part of the reason why I keep returning. I will continue to be a customer. Always a great experience at the JE service center each time I visit. It is part of the reason why I keep returning. I will continue to be a customer. More

by blt1989 Verified Customer Verified Customer

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kev review Vlad is the best. with my crazy schedule he always accommodates me and my need. service is always delivered in a timely fashion. thanks again Vlad. Vlad is the best. with my crazy schedule he always accommodates me and my need. service is always delivered in a timely fashion. thanks again Vlad. More

by kevindeas Verified Customer Verified Customer

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