"Great service "
They provide me with great customer service, all my needs where in effect, the team made sure i would Get a car i liked And they did not lower that standard.
"Professionals to a tee!"
- Royal Caribbean
This is my 2nd vehicle I've purchased from them in 2 yrs (upgraded) and I've also referred others who have had similar experience. Very professional & courteous service from management, finance dept, and sales team. Mr. Beard & his team went above and beyond for me. Thank you!
"Great place to buy a car!!!"
Steve and warren, were so amazing they made the experience of buying my first car very easy. They took great care of everything. They made me feel very comfortable with the whole process. Great staff and dealership!!!
"It was fantastic"
I needed a car and went to this dealership where I had amazing help. They helped me get into an awesome suv! I would recommend them to anyone. They are all nice. They are good at helping you find a vehicle you would like. They take their time and make sure it’s what you want! Very satisfied customer!
"Best experience I had with buying a car yet!!!"
I told Steve about my situation. I am a union construction worker and travel all over the state. So I told him I need a great car on gas at a decent price. It took him a second to point out the perfect car for me. I couldn't be happier!!. He is a really great guy and dealer. Does whatever you need. I strongly recommend going to him. Me and my wife are going back to get her a car from him as well. Keep up the great work Steve
"Outstanding Customer Service"
Steve Phillips made our car buying experience hassle-free, informative, and enjoyable! My wife and I had a few vehicles in mind, which Steve promptly scheduled for test drives. Once we had our vehicle in mind, Steve gave us all the information we needed, and also connected us with Warren Babish in the finance department (who has also very helpful). The entire process took less than 24 hours. Given Steve's professionalism and ultra-prompt service, I'd highly recommend #1 Cochran for anyone looking to purchase a pre-owned or new automobile. Well done, Steve!
Emmanuel Beard is the reason I came to #1 Cochran. He was in high demand that day yet was courteous, patient & helpful. I appreciate him and the others at the dealership who made the experience an enjoyable one. I left with a wonderful new Hyundai.
"Best car buying experience ever!"
This was the best car buying experience ever!
I was warmly greeted at the door by Emmanuel Beard. He listened to what I was looking for in the relaxed atmosphere and layout of the dealership without judgement. He is both extremely professional and personable. He didn’t try to take advantage of me and sell me something that I didn’t want. Emmanuel submitted my request to Warren Babish. Warren is also very professional and personable and made me feel very comfortable while my information was being reviewed for financial approval and I was able to get the car that I wanted. Emmanuel then patiently took the time to show me every detail of my newly purchased car. I am extremely happy with my purchase!! I absolutely Love the service Emmanuel provided. He was attentive and intuitive. I was treated with great care and respect. These Gentlemen, Emmanuel Beard
and Warren Babish are awesome at what they do!
I will refer all my family and friends to Emmanuel for their future vehicle purchases. I will also definitely return for future purchases.
"I submitted an online credit app. Justin called me and..."
I submitted an online credit app. Justin called me and said that they would like me to come in and pick a car, that I was approved. I did exactly that but the experience was bad. Justin told me that it was all set up and to speak to either Sissy or Scott. Sissy was not in and Scott immediately switched me to Dave. No one was really interested in helping me and even acted like it was a bother to them to help me. Then Dave said that he could not find the credit app that I submitted to Justin. So he had me fill a new one out. Warren stepped in and said that he ran mine the other day ( he only looked at my score and NEVER ran the app - then Dave said sorry we can't help you.
This was a very embarrassing experience and humiliating experience.
If this is they way you treat potential buyers then I will NEVER darken your doors again, and will never recommend your dealerships to anyone, and I meet and see a lot of people.
Remember, word of mouth can be good but when it's negative it can be extremely detrimental.
Dr. Michael A Trenga
"I was greeted at the door of #1 Cochran by Rick Bauer. He..."
I was greeted at the door of #1 Cochran by Rick Bauer. He was warm and friendly and after spending just a short while with him I was telling him all about my family and he shared about his as well. I felt us bonding over our similar family values. He explained the features of the vehicle we bought with absolute accuracy. ( I know because I had researched the car before I came) He was able to tell me things about the car that an online review couldn't. When it came time for financing, my husband and I needed special financing and we were introduced to Warren. These two gentlemen were kind and never made us feel embarressed. Instead they made us feel like we had come to the right place. We are now #1 Cochran only customers for life and that is due to Rick and Warren. Not because we left with a vehicle we love, and not because we got a deal that we wanted but because we believe that these two men are genuine and fair and kind and they treated us with respect. I can't thank them enough. We intend to express our appreciation for thier help with our lifelong loyalty.
The Hall Family
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