Wayne Carpenter provided excellent service and was very
patient with my daughter. I would highly recommend this dealership and Wayne in particular.
patient with my daughter. I would highly recommend this dealership and Wayne in particular.
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by JNEWELL011
Verified Customer
Verified Customer
Aug 10, 2022 -
Secor Subaru responded
Thanks for the five stars! We're glad to hear that Wayne could assist you during your visit with us here at Secor Subaru. We hope to see you back!
I love Paul Westermeyer, the greatest salesman, he treats
your with kindness . Very efficient service
your with kindness . Very efficient service
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by LYNNMILLER1
Verified Customer
Verified Customer
Jul 29, 2022 -
Secor Subaru responded
Hi Lynn, thank you for taking the time to share your experience working with Paul at Secor Subaru! See you next time!
Wayne was friendly, knowledgeable and a respectful
salesman. All the paperwork was accurate and the final meeting was timely as well as very informative.
salesman. All the paperwork was accurate and the final meeting was timely as well as very informative.
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by Jbhilbie
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin O'Donovan
Jul 21, 2022 -
Secor Subaru responded
Thank you for taking the time to share this wonderful feedback! We're happy to hear Wayne & the team worked hard to make your experience a smooth one and we hope to see you again next time here at Secor Subaru!
Wish I was informed of the extended warranty prior to
purchasing. Felt like I was strong armed to purchase onsite so I did and was told I could not add on later. The following week I found a more extensi
purchasing. Felt like I was strong armed to purchase onsite so I did and was told I could not add on later. The following week I found a more extensive warranty. I now have to cancel and repurchase. The sales and closing was quick and efficient and will consider purchasing from Secor again but I’ll be more educated
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by TRACEY27
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin O'Donovan
Apr 18, 2022 -
Secor Subaru responded
Thank you for sharing your experience. We apologize for the inconvenience and will make sure this feedback gets addressed with our team so we can provide more comprehensive communication moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Paul Holden - General Manager - (860) 442-3232
Excellent customer service.
Honest trade in price. Upfront professionalism. Thank you for your time and help!
Honest trade in price. Upfront professionalism. Thank you for your time and help!
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by DOVE51
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin O'Donovan, Michael Sharrio
Mar 07, 2022 -
Secor Subaru responded
It was our privilege to serve you! Thanks for visiting us here at Secor Subaru and please don't hesitate to reach out if there's anything else we can do for you!
Unfortunately, the car had chips in the paint that I did
not see when I picked it up. How they were not seen when they prepped the car for pick up, I don't know. Unfortunately, I looked over the car in th
not see when I picked it up. How they were not seen when they prepped the car for pick up, I don't know. Unfortunately, I looked over the car in the garage and the chips did not stand out until I got the car home and in the sun. Rob Dupont was helpful in getting the process started with the Secor Body Shop to get the chips fixed, but it all fell apart from there. Chips in the paint became lumps in the paint, overspray on the cladding and an interior full of sanding dust. Back to the Body Shop and then it comes back with some kind of gray and black flecks all through the paint on the bumper and bumperguard and new chips along the hatch. Back to the Body Shop again and now there are smudges in the paint underneath the clearcoat by the fuel door and above the doors on the passenger side. The Body Shop had my car for 5 weeks and every time I got it back there was a new problem. Secor may consider Sales and Body Shop to be two separate, distinct entities, however, as a customer, I see the 'Secor' name as an umbrella and have the same high expectations across the board. While the actual purchase experience was fine, from there it was all downhill.
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by NLMom
Other Employees Tagged:
Rob Dupont, Lauren McGloin, Kevin O'Donovan
Mar 21, 2022 -
Secor Subaru responded
We regret to hear about this experience and appreciate you bringing this to our attention. We'd like to help resolve this situation and improve your opinion of us, if possible. Please contact me directly so we can discuss this in more detail. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245
A happy service experience.
They facilities are clean n neat. The service staff thorough n clear
They facilities are clean n neat. The service staff thorough n clear
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by Barbra
Verified Customer
Verified Customer
Other Employees Tagged:
Joycelyn Mata, Edward
Feb 25, 2022 -
Secor Subaru responded
We are so thrilled we could make this a great experience, Barbra! Thank you for coming to Secor Subaru!
I love my new Outback. Wayne and everyone was friendly
and great. Will checkout the service in June.
and great. Will checkout the service in June.
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by TOYSCHACH
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin O'Donovan
Jan 07, 2022 -
Secor Subaru responded
We're so happy you love your new Outback! Thank you so much for coming to see Wayne and the crew! We look forward to providing your first five-star service soon! - Secor Subaru
Provided excellent service on scheduled tine - very
satsifiied and would recommend them for future work
satsifiied and would recommend them for future work
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by Drenn
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Hander, Kevin O'Donovan
Oct 27, 2021 -
Secor Subaru responded
Thank you for recommending our team, Drenn! -Secor Subaru
Excellent salesman and so very helpful, knowledgeable and
available for questions momentarily. Best and quickest car purchase ever made!
available for questions momentarily. Best and quickest car purchase ever made!
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by KGVQUEEN
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin O'Donovan
Sep 17, 2021 -
Secor Subaru responded
Thank you for considering our team the best of the best! We appreciate your 5-stars! -Secor Subaru