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Wayne Gross
Wayne Gross at Lexus of Cherry Hill

Wayne Gross

Service and Parts Director

Lexus of Cherry Hill

1230 Route 73 South
Mount Laurel, NJ 08054

Contact Me
4.5
33 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

34 yrs, 2 mos

Languages Spoken

English English

4.5

33 Reviews

Write a Review

33 Reviews of Wayne Gross

September 23, 2025

Dealership Rating
Employee Rating

Jamie Robinson is the absolute best - always trust her with my cars. Very know and friendly. More

by earls4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Rivera, Jamie Pratt, Jamie Robinson-Lind, Ginger Ruby, Fred Eller, Jonathan Serrano, Michael Salbo, Shannon Hicks

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Sep 24, 2025

Lexus of Cherry Hill responded

We're so happy to hear from you! Complete customer satisfaction is always our aim at Lexus of Cherry Hill, so it's wonderful to receive this feedback about your experience with Jamie. Thanks for sharing!

September 23, 2025

Dealership Rating
Employee Rating

Phenomenal service from Lexus of Cherry Hill NJ. My RX 350 needed a lot of work. Everything was handled perfectly and the job was done in perfect timing. Highly recommend. More

by mark.spirito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Joseph , Aida

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Sep 24, 2025

Lexus of Cherry Hill responded

Thank you for trusting us with your RX 350, Mark! We're elated to know that everything was handled perfectly by our team at Lexus of Cherry Hill.

August 05, 2025

Dealership Rating
Employee Rating

After voicing my complaints concerning my 2022 LS 500 radio and brakes, the mechanic said during his inspection the radio didn’t malfunction and the brakes noises were occurring because it’s new however More

by thomasthrower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Lexus of Cherry Hill responded

Thank you for sharing your experience with us. It's important that we address any concerns about your vehicle's performance, and I'm sorry to hear the issues persist. We would like to take another look at both the radio and brakes to ensure everything is functioning properly. Please feel free to reach out so we can assist further. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

July 10, 2025

Dealership Rating
Employee Rating

The Service Team . ..Aida,Jonathan,and the gentleman picking up and returning my vehicle...TOO NOTCH.☆☆☆☆☆☆ More

by csb733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN & AIDA IN SERVICE

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Jul 11, 2025

Lexus of Cherry Hill responded

It means so much to hear that our team went above and beyond to provide top-notch service! Thank you for choosing Lexus of Cherry Hill. We hope to welcome you back in the future.

Jul 11, 2025

csb733 responded

Please advise Aida,Jonathan,and your driver of our satisfaction...pleasure doing business with you. Could not be happier.

July 03, 2025

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Employee Rating

Outstanding dealership! !! They are knowledgeable and professional in every area from the service department to the cashier. I would rate them a 10 out of a 10. More

by Christine Steiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

Lexus of Cherry Hill responded

Christine, thank you for the glowing review! We're pleased to hear that our team at Lexus of Cherry Hill provided such a positive experience. We appreciate your support and look forward to serving you in the future!

May 20, 2025

Dealership Rating
Employee Rating

Service agent Jamie was a great help. I wholeheartedly recommend Jamie. Service was excellent. I have been going there for years More

by Reviewer 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Robbionson

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May 20, 2025

Lexus of Cherry Hill responded

We're delighted to hear that Jamie provided excellent service at Lexus of Cherry Hill! Thank you for your continued trust and recommendation. We look forward to serving you for many more years!

May 15, 2025

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Employee Rating

Very responsive to what I needed. They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need More

by dworkin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Salbo

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May 16, 2025

Lexus of Cherry Hill responded

We're delighted to hear that you had a positive experience with our team at Lexus of Cherry Hill. It's great to know your service advisor kept you informed and earned your trust. Thank you for choosing us!

April 12, 2025

Dealership Rating
Employee Rating

This is my 4th car from this dealership they are like family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member More

by delvallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beth Pelkey, Michael Foose , Ginger ruby

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Apr 14, 2025

Lexus of Cherry Hill responded

Thank you for your continued loyalty to Lexus of Cherry Hill! We're delighted to hear that our team makes you feel like family and that you're enjoying the smooth ride of your Lexus. We look forward to serving you for many more years!

April 04, 2025

Dealership Rating
Employee Rating

No waiting time before being seen very courteous and excellent service including my sales associate coordinating things. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony LoBello, Christopher Rivera , Brian Nelson

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Apr 04, 2025

Lexus of Cherry Hill responded

Robin, we're delighted to hear that you received excellent service without any wait at Lexus of Cherry Hill. Thank you for sharing your experience with us!

February 19, 2025

Dealership Rating
Employee Rating

Fast and reliable service Courtesy on phone and driver was very help full Happy with service More

by Quick2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 19, 2025

Lexus of Cherry Hill responded

It was our pleasure to assist you. Thank you from all of us here at Lexus of Cherry Hill!

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