
Wayne Gross
Service and Parts Director
Lexus of Cherry Hill
1230 Route 73 South
Mount Laurel, NJ 08054
Dealership Experience
4 yrs, 9 mos
Industry Experience
34 yrs, 3 mos
Languages Spoken
English
35 Reviews
Write a Review35 Reviews of Wayne Gross
October 19, 2025
Jamie has good communication skills and is very knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! More
Other Employees Tagged: Christopher Rivera, Jamie Pratt, Jamie Robinson-Lind, Ginger Ruby, Fred Eller, John Joseph, Jonathan Serrano, Michael Salbo, Shannon Hicks
October 01, 2025
Mark Levinson premium sound system amplifier routinely overloads and shuts off. Lexus of Cherry Hill (Richardson Imports) was unable to diagnose or repair. As a guess they tried to simply replace the app overloads and shuts off. Lexus of Cherry Hill (Richardson Imports) was unable to diagnose or repair. As a guess they tried to simply replace the app which did nothing. An overloaded amp can only be reset by turning the car off & back on, el which requires a complete stop if the driver wants to hear anything like their phone, navigation, traffic, music, etc. Just wind noise until the vehicle is pulled over & turned off & back on. Their team did not treat my Lexus at all so I sold it back. This transaction occurred only after being cursed at and mimicked to my face twice by the "sales manager" Tony Lobello. No other vehicle (including several year/model Lexus) ever once exhibited the malfunction that Richardson Imports was unable/uninterested in fixing. Not one other vehicle. Ever. Many of their employees claim to have years/decades of experience in the car business yet not a single employee can explain, diagnose, nor fix the unique malfunction. "xxxx poor" is the description of their team's treatment. More
Other Employees Tagged: Tony LoBello , Rick Pease
September 23, 2025
Jamie Robinson is the absolute best - always trust her with my cars. Very know and friendly. with my cars. Very know and friendly. More
Other Employees Tagged: Christopher Rivera, Jamie Pratt, Jamie Robinson-Lind, Ginger Ruby, Fred Eller, Jonathan Serrano, Michael Salbo, Shannon Hicks
September 23, 2025
Phenomenal service from Lexus of Cherry Hill NJ. My RX 350 needed a lot of work. Everything was handled perfectly and the job was done in perfect timing. Highly recommend. My RX 350 needed a lot of work. Everything was handled perfectly and the job was done in perfect timing. Highly recommend. More
Other Employees Tagged: John Joseph , Aida
August 05, 2025
After voicing my complaints concerning my 2022 LS 500 radio and brakes, the mechanic said during his inspection the radio didn’t malfunction and the brakes noises were occurring because it’s new however radio and brakes, the mechanic said during his inspection the radio didn’t malfunction and the brakes noises were occurring because it’s new however the brakes job was performed over a month ago and the noises still exist. More
July 03, 2025
Outstanding dealership! !! They are knowledgeable and professional in every area from the service department to the cashier. I would rate them a 10 out of a 10. !! They are knowledgeable and professional in every area from the service department to the cashier. I would rate them a 10 out of a 10. More
May 15, 2025
Very responsive to what I needed. They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need More
Other Employees Tagged: Michael Salbo
April 12, 2025
This is my 4th car from this dealership they are like family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member Antbyheirr cars continue to run like butter More
Other Employees Tagged: Beth Pelkey, Michael Foose , Ginger ruby