Wayne Patterson | Page 2

I purchased a 2013 Scion FR-S from here. The sales guy was Heath Danford. He seemed very knowledgeable about the car and had a positive attitude. My whole experience with him and the dealership, is what m was Heath Danford. He seemed very knowledgeable about the car and had a positive attitude. My whole experience with him and the dealership, is what made me choose to buy from them. Ask for Heath Danford. More

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Everyone was extremely helpful and friendly. No pressure tactics. Everyone answered all of our questions and concerns. Heath was our primary contact. He spent a lot of time making sure we had all the infor tactics. Everyone answered all of our questions and concerns. Heath was our primary contact. He spent a lot of time making sure we had all the information we needed and wanted. The dealership was very accommodating in getting the exact make and model of the vehicle we wanted at a great price. We recommend Toyota of Dothan to anyone looking for a great vehicle at a great price and wanting to deal with extremely helpful staff. More

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This group is very accomodating and makes every effort to assist and provide the needs of the customer. The communication is very good - very friendly and helpful. assist and provide the needs of the customer. The communication is very good - very friendly and helpful. More

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I truly enjoyed working with Toyota of Dothan and more specifically Josh Hernandez. Josh was easy to communicate with and responded to my requests in a prompt, courteous and professional manner. I am ex specifically Josh Hernandez. Josh was easy to communicate with and responded to my requests in a prompt, courteous and professional manner. I am extremely pleased with my 2013 Toyota Highlander SE and do not feel as if I was taken advantage of in the least. My entire experience was a positive one and I would recommend Toyota of Dothan and Josh Hernandez to family and friends. More

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Recently I visited Toyota of Dothan to look at small SUV's. Jay promptly greeted me with a smile and asked a few questions to determine my needs & wants. He suggested I look at the Venza, since I was ha SUV's. Jay promptly greeted me with a smile and asked a few questions to determine my needs & wants. He suggested I look at the Venza, since I was happy with my Avalon but needed the hauling capacity of an SUV. I had never considered a cross-over...which is the best of a car and SUV combined. Jay was very knowledgeable and answered all my questions. After driving it I was convinced the Venza was perfect for me. Wayne located the car I wanted and worked very hard to help me purchase it within my budget. This is the 4th new Toyota we have bought from Toyota of Dothan. I will continue shopping there because I can trust them to give me the best quality, price and service to be found. Jay was so helpful that he has offered to help me anytime if I have trouble operating any of the new features like navigation, Entune, etc...an example of EXCELLENT service and kindness. More

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My name is Dennis Rodriguez. I am in the Military stationed at Fort Rucker, Alabama. My wife is also in the Military and is stationed at Fort Bliss, Texas(near El Paso). I only get small opportunit stationed at Fort Rucker, Alabama. My wife is also in the Military and is stationed at Fort Bliss, Texas(near El Paso). I only get small opportunities to see my wife, usually around once a month for one weekend. I wanted to synchronize the purchase of my new car with a rare upcoming visit where my wife was to stay with me for a full week in Dothan, Alabama. I was very please with the help I received when purchasing this my Scion FR-S, however there are a couple of things I noticed that could have been improved. Let me start off with people I worked with: Angela Wilkerson (Product Specialist): I did all my research on the FR-S online and had a good idea about the car prior to getting to the Dealership. I just drove up and walked to the first person I could see, which happened to be Angela. Angela started off telling me the technical information on the car, but I stopped her and asked for a test drive. After the test drive , I decided to purchase the car. Since the color of the car I wanted wasn't available, Angela worked with me in order to find the right one. She introduced me to Wayne and served as an intermediary between he and I. She took or returned all of my phone calls regardless of time of day and made sure I was taken cared for. She was very accommodating throughout the entire buying process. In Short - I enjoyed buying my car from Angela - 5 out of 5 Stars. Wayne Patterson (New Car Sales Manager): He did an outstanding job finding the exact car for me. I was given options when the color I wanted wasn't available. I initially chose from the his options, a black automatic FR-S instead of the Asphalt Grey Automatic, however I came back to the Dealership a day or so later and insisted on the Grey Automatic. Wayne went out of his way in order to find it for me at the right price. In short - Truly professional - 5 out of 5 stars. Steve Barry (Finance Manager): Even though my wife and I scheduled an appointment through Angela to see Steve days in advance in order to complete the paperwork, we ended up waiting in the lobby for approximately an hour and a half before being seen. Time is a commodity for us, we wanted to minimize as much time at the dealership so we could do other activities as a family. Kids don't do well at dealerships. I didn't care for the interaction I witnessed between Steve and Angela. He seemed unduly harsh when addressing her. He had the appearance of frustration. Steve did an adequate job in creating and explaining the financial paperwork associated with the purchase, however the paperwork had some mistakes. As of this writing, I still have to inform Steve that the dealership has to apply online for a tax refund from El Paso, Texas in order to get my money back. The El Paso tax assessor's office no longer mails refund checks out everything is done online. The financial portion of this purchase required my wife and I to do some running around to get the car tags. Which is understandable, however I think the responsibility of finding out the correct information for a purchaser, regardless of situation, resides with the Finance Manager. This is easily accomplished by email or a simple phone call, then following up with the customer. In this situation, my wife and I are doing the leg work and I am following up with the dealership. In short - 3 out of 5 Stars. Overall - My buying experience was good. More

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Everyone was very nice and helpful. They also made sure I got the vehicel I wanted at the price range I wanted. I was very happy when I left with my van. got the vehicel I wanted at the price range I wanted. I was very happy when I left with my van. More

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Last weekend my husband and I went out just looking at cars with no intention to buy that day. As we drove into the lot at Toyota of Dothan, we were greeted by the friendliest, happiest young man who int cars with no intention to buy that day. As we drove into the lot at Toyota of Dothan, we were greeted by the friendliest, happiest young man who introduced himself as Josh Hernandez and asked our names in return .I was especially pleased that he talked to me and treated me as professionally as he did my husband throughout the whole experience, which has not always been the case when we have shopped for cars. We began asking questions, all of which he could answer. We were so impressed with Josh's knowledge of the cars, but also with the fun and personable way he handled himself. Instead of the drudgery of looking for a new car, we really enjoyed the experience! Besides the fact that there was no sales pressure, Josh worked with us and with his managers to get us into the car we wanted with a price that was fair to everyone. We can say without any reservations that we strongly recommend this dealership and this young salesman. More

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Woodrow was with a customer when I arrived for our appointment. When he realized it would be more than 5-10 minutes to wrap up he brought Michael over to begin assisting us with looking at the vehicl appointment. When he realized it would be more than 5-10 minutes to wrap up he brought Michael over to begin assisting us with looking at the vehicles on the lot. March 2nd was a bitterly cold, windy day, but there was no feeling of being rushed by either Michael or Woodrow to "make a decision". Woodrow was very patient explaining the details on the car that I was unfamiliar with as well as going over the financial aspects. He also assisted with setting up and making sure the blue tooth function worked properly. I was very pleased with the financing that was worked out so that I would be able to afford to trade my 2008 Corolla for a 2013 model. Because of the lateness of closing the sale, I was unable to have my car detailed at that time. A few days later, I was offered a loaner to go take care of the tag transfer while my car was being detailed. The one thing I would suggest is that when a car is being detailed, offer the customer the choice of having the seats protected at the same time. I know that is an extra cost, but from what I recall, it wasn't too expensive. I would have gladly paid to have it done at that time. It's easier than making an appointment to come back. Everyone I encountered was pleasant, friendly and professional. Our family has purchased several vehicles from you and more than likely will continue to do so in the future. More

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Me and my boyfriend were only in for a minute to see Steve Barry about refinancing our vehicle! We were heading out the door when we saw the new redesigned Rav4. Ashley Givens helped us outside when our Steve Barry about refinancing our vehicle! We were heading out the door when we saw the new redesigned Rav4. Ashley Givens helped us outside when our friend Michael Chancy walked up to us and striked up a conversation about the Rav4. We explained to him that we were trying to cut back on our budget and that the new Rav4 would save us so much money in gas. We weren't there to purchase but it made sense after we saw the savings. After doing the math and numbers and finding out how upside down we were in my Ford Explorer that I only purchased there a year ago, I decided to check out the 2012 Toyota Camry LE and fell in love with it! With even more gas savings I knew it would be perfect for us! Michael Chancy did a fantastic job showing us the Camry and its benefits, his knowledge of the Toyota product line was superb! My boyfriend Jason worked there with Toyota too so when the 2 of them got together it was an awesome show!!!!!! Lol. Thanks Michael Chancy! He deserves major cudos!!!!!!!!!!!!!!! We both recommend Toyota and Toyota of Dothan family to all of our friends! This is our 3rd purchase there and we enjoy it everytime! Thanks again! - Kayla Smith & Jason Walsh More

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