Wayne Patterson | Page 3

An impressive experience......... I'm a life-long Toyota costumer, so I know first hand the quality of the Toyota brand. But what really impressed me was the quality of service given by sales represe Toyota costumer, so I know first hand the quality of the Toyota brand. But what really impressed me was the quality of service given by sales representative Josh Hernandez. This young man exhibited a commitment to customer satisfaction that could easily rival those experienced at 5 stars hotels and resorts (I'm a Ritz-Carlton ex-employee). His dedication and compromise made my "buy a new car" experience unique and totally unforgettable. It can be resumed with one word : IMPRESSIVE !!!!!!!!!!!!!!!!!!!!!!!!!! More

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This is by far the best car buying experience I have ever had. The folks at Toyota of Dothan were top notch when it comes to customer service and friendliness especially Rachel Simmons. She worked very hard had. The folks at Toyota of Dothan were top notch when it comes to customer service and friendliness especially Rachel Simmons. She worked very hard to earn my business. I did not need to buy a new car, I had a 2011 Tundra that I loved. I was fishing for a great deal to get my wife an SUV so I could take the smaller car to work and save a few dollars on gas. I never thought I would buy another new car but Toyota of Dothan offered me a great new car at the best price with none of the hassel I have come to expect from car buying I had already signed a purchase agreement at another dealer in the area but had to pay a $500 nonrefundable deposit to have it shipped and wait for the vehicle to arrive. I got an email from Rachel two days later with a deal I could not pass up for a vehicle that was better equipped, in stock and would still be cheaper even after losing the $500 deposit. We worked everything over the phone or email even my trade in. I spent more time on the drive to Dothan from Ft Walton beach than I did at the dealership. Well worth the drive. Still excited about it. They even offered me advice on how to get my money back from that other dealer and told that they don't ever require a deposit to bring in a vehicle for a customer. If you are looking at buying a Toyota in this area then go to Toyota of Dothan. More

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In short. Read the fine print and be prepared for every sales tactic when visiting here. Also. Take pictures of your vehicle after purchase. I had not factory step rails and they damaged them at cleaning sales tactic when visiting here. Also. Take pictures of your vehicle after purchase. I had not factory step rails and they damaged them at cleaning and replaced them with factory ones bc they were cheaper More

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LET ME START BY SAYING THAT EVERYONE I MET AT TOYOTA OF DOTHAN WAS SUPER FRIENDLY. THE SALE WAS DONE IN A TIMELY MANNER AND RACHEL LET ME KNOW WHAT WAS GOING ON EACH STEP OF THE WAY. BEFORE GOING THE TEST DOTHAN WAS SUPER FRIENDLY. THE SALE WAS DONE IN A TIMELY MANNER AND RACHEL LET ME KNOW WHAT WAS GOING ON EACH STEP OF THE WAY. BEFORE GOING THE TEST DRIVE RACHEL WENT OVER ALL THE FEATURES INSIDE AND OUT. AFTER THE TEST DRIVE I KNEW I HAD PICKED THE RIGHT CAR FOR ME. SMOOTH RIDE, POWER, COMFORTABLE. EVEN MY DOG, FREDDIE HAD A GREAT TIME. I HAVE WANTED A YARIS HATCHBACK FROM THE THE FIRST TIME THEY HIT THE ROAD AND I SAW ONE. AND LAST BUT NOT LEAST MY FIRST NEW CAR ( JUST FOR ME) More

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We had a great experience purchasing our daughters 1st car. We could not have meet a nicer guy than Josh Hernandez. He went out of his way to help us,made us feel like we could take our time and he did car. We could not have meet a nicer guy than Josh Hernandez. He went out of his way to help us,made us feel like we could take our time and he did not once pressure us on making a decision to purchase a car. He was very helpful and took the time to talk to us and boy did he keep us laughing! He has a great personality and was very professional. We feel like we have gained another friend and not just a salesman at the Toyota Of Dothan. We will highly recommend Josh to all our family and friends that are looking to purchase a vehicle. Thank you Josh for all you done and getting everything we ask for and for always welcoming us with a smile, regardless of how many times we stopped by to take a look at the car before finally signing on the line. And to Chris and Wayne Thank You for helping out with this purchase. Y'all do a GREAT job!!! Thank You, Todd & Stephanie Ingram More

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These three fellows treated me, with the most up right friendlyness, and kindness that I 've ever probbly had at a dealer ship. Most dealers try to tell you want you want to hear, but I felt that Wayne,&J friendlyness, and kindness that I 've ever probbly had at a dealer ship. Most dealers try to tell you want you want to hear, but I felt that Wayne,&Josh where preaty truthful in trying to help me walk away with a new car.And for that Im thankful. I will always deal with Toyota of Dothan for now on, and tell as many people I can about my experience, and tell them to get a Toyota. Oh ya, dont ever get rid of old Josh Hernandez, hes the coolest dude ever!!!!!!!!!!!! More

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I was not even interested in looking at or test driving a Toyota Venza. My husband had spoke with Paul Scarborough about that particular vehicle. I decided that I might as well consider it and I now am lea Toyota Venza. My husband had spoke with Paul Scarborough about that particular vehicle. I decided that I might as well consider it and I now am leasing one. The entire experience was handled in a very professional manner. I felt like Rachel Simmons treated us like her family. Everyone involved from the time we drove up until I received my car went above and beyond my expectations. More

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It is hard to put into words the great experience I had at this dealer. My mom leases a new Camry every three years. I do the negotiations for her. I dealt with Toyota dealers in Marianna, Tallahassee, at this dealer. My mom leases a new Camry every three years. I do the negotiations for her. I dealt with Toyota dealers in Marianna, Tallahassee, Panama City and Dothan. Marianna Toyota and Panama City Toyota were a waste of my time. Legacy of Toyota did not have the inventory. Dothan won out easily on all counts. My negotiations involved Wayne Patterson, Woodrow Dean, and Rachel Simmons. No matter what questions I through at them, or email price quote requests I asked for, they responded precisely and quickly. I'm located in Atlanta and had to do all my communication and negotiations remotely. Toyota of Dothan made this a breeze. In all my communications, they took me serious, unlike Panama City and Marianna. These folks were courteous, professional, and accommodating. All the details of the deal were done remotely. When my mom and I arrived at the dealership, everything was ready. Woodrow showed mom the ins and outs of how to operate the car. After that Rachel went over everything else with my mom, including manuals, paperwork, business cards, different departments of the dealership, etc. Rachel (and the rest) treated my mom like a queen. Rachel is now my go to person when the time comes to get another Toyota. Rachel is awesome and you will love her. Dealing with Toyota of Dothan was a great experience. No games, no gimmicks, no bait and switch. Everything was laid out in an honest fashion that was easy to understand. I will definitely be getting my next Toyota from Toyota of Dothan. More

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We decided to purchase a new car. Went to the local dealership and we were not at all impressed. We have had bad experiences with past dealerships and were not expecting much out of them. Decided to tr dealership and we were not at all impressed. We have had bad experiences with past dealerships and were not expecting much out of them. Decided to try Toyota of Dothan, and knew right away this is the place we were going to make our purchase. Great staff, no pressure, we felt at home here. From our salesman, the finance manager and the sales manager we were treated with respect and a feeling of appretiation for our business. These are some good people working at Toyota of Dothan. We could not be happier with our purchase. Heath Danford was such a pleasure to work with and we will continue to do our business with Toyota of Dothan for future vehicle purchases. Toyota of Dothan is like no other car dealership. We will definitely send friends, family and other people to them. More

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THIS DEALERSHIP PUTS THE CUSTOMER FIRST. THE STAFF TREAT THE CUSTOMERS RIGHT! THEY MADE SURE I GOT THE EXACT CAR I WAS LOOKING FOR! EXCELLENT SERVICE AND SALES STAFF! I BOUGHT A TOYOTA CAROLLA SPORT WITH A THE CUSTOMERS RIGHT! THEY MADE SURE I GOT THE EXACT CAR I WAS LOOKING FOR! EXCELLENT SERVICE AND SALES STAFF! I BOUGHT A TOYOTA CAROLLA SPORT WITH AT AND THEY KNEW I REALLY WANTED IT WITH 5-SPEED MANUAL TRANSMISSION. THEY CALLED TO MAKE SURE I WAS SATISFIED AND WHEN I SAID I REALLY WOULD RATHER HAVE THE MANUAL TRANSMISSION, MARK, PAUL AND WAYNE CALLED ME BACK INTO THE DEALERSHIP AND FOUND THE EXACT CAR I WANTED WITH MT. THEY DID NOT HAVE TO DO THAT FOR ME BUT THEY DID! BRIAN HAS HELPED US ALOT WITH DIFFERENT THINGS AND PATRICK CALLED TO CONGRATULATE US ON HAVING OUR CAR FOR 6 MONTHS. THE SERVICE DEPT. IS GREAT! I JUST WANT TO LET PEOPLE KNOW THAT ALL DEALERSHIPS ARE NOT "OUT TO GET YOU!" THESE PEOPLE AT TOYOTA OF DOTHAN DID THINGS FOR US THEY THEY DID NOT HAVE TO TAKE THEIR TIME OUT TO DO BUT THEY DID IT ANYWAY! I COULD HAVE KEPT THE AT AND BEEN OK WITH IT BUT THEY SAID THEY WANTED TO HAVE A HAPPY CUSTOMER AND I SURE DO LOVE DRIVING MY LITTLE CAROLLA SPORT W/5-SPEED MANUAL TRANSMISSION! IT'S PRACTICAL AND IT'S FUN! TOYOTA OF DOTHAN IS THE #1 DEALERSHIP IN THE SOUTHEAST FOR US AND WE HAVE NEVER HAD BETTER SERVICE THAN WHAT WE HAVE HERE! WE PRAY THIS DEALERSHIP IS BLESSED BEYOND ALL THEIR EXPECTATIONS THIS YEAR! THANK YOU! BECKY SKINNER "ROLL TIDE ROLL!" "2012 NATIONAL CHAMPIONS!" More

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