Wendell Fletcher

Well where do I start first off this dealership sold my sister in-law a used jeep compass. Which was supposed to be a certified pre owned. Well someone in the service department decided to inspect said car sister in-law a used jeep compass. Which was supposed to be a certified pre owned. Well someone in the service department decided to inspect said car realized it needed 2 tires which was fine. However they proceeded to install a 255/55/18 on the front axle and let the original 225/55/18 on the rear. Well if you know anything about all wheel drive vehicles this thing was a handful to drive in the rain. And would hum at highway speeds. Reason it was not caught at time of delivery is it was dark. Called and spoke to Wendell and told him car was unsafe to drive he proceeded to tell me he spoke with his service advisor and That's not a problem. Meanwhile my sister in-law is scared to drive her new car. So I asked Wendell when can they fix their mistake he says he'd have to call us back. Never did I called him. I worked out a deal with him where he said he would pay for a rental car for her and then cut her a check for the rental fee as they didn't have a car to give her. Well it's been 2 weeks and still no reimbursement for the rental. However they did fix said car by putting 2 new tires on the front however they should have put 4 on it for the inconvenience. I do not recommend this dealership to anyone they are incompetent. About the only person that seemed to know what he was doing was a gentleman in truck service department. Unfortunately I can't remember his name but he was super helpful when I called in. oh and just for the record if I could give no stars I would. More

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Ran into a few issues on my end with financing but the dealership was welcoming and able to work with my situation. Great experience. dealership was welcoming and able to work with my situation. Great experience. More

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Avoid this dealership. They have terrible customer service and lazy mechanics at the repair department. I got my alternator fixed 2 times based off the information they gav They have terrible customer service and lazy mechanics at the repair department. I got my alternator fixed 2 times based off the information they gave and it wasn't the issue. I told them what the issue was and they still ignored it and refused to make the situation right or take any accountability. I'd give them zero stars if I could. AVOID THIS DEALERSHIP! More

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This dealership's service department and customer service is top notch. NEVER go to Faulkner's. is top notch. NEVER go to Faulkner's. More

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