Wesam AjAj

My wife and I took a vehicle on a test drive withAJ and he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking into his phone for a good part of the ride for the answer instead of focusing on us or the other options the vehicle had to offer. When we got back to the dealer he gave us a price and that was that. When I tried to negotiate the numbers his answer was “that is the price! You can shop around at other dealers and if you find a better deal you can bring me that deal and I will beat it”. This left a real bad taste in my mouth!! The next day Falica contacted me and I gave her the story and she asked me to come back to make it right. I was extremely hesitant to come back but I gave her a chance. We sat with Falica and she apologized for the experience we had and paired us up with Darryl. Darryl took his time trying to get to know us and what our needs were instead of throwing vehicles at us. He did the legwork that AJ didn’t want to do. Darryl was more concerned for us on the financial side as opposed to just making a sale. He presented us with vehicle options but wouldn’t allow us to test drive anything until the finance side was in order. This showed he cared more about us and not “just another sale”. We finally test drove a vehicle with him and we were please with how he presented it. First off, he sat in the passenger side so he can clearly explain with the vehicles options and features were. This didn’t happen the day before. He then gave his opinion on certain options the were a “need” vs “want”. That helped us put things into a better perspective. When we were done with the test drive he asked for our honest opinion and he actually wanted it. By the end of the night we were heading home in a new vehicle and not only were we happy with it, we were more happy with the experience that Darryl gave us. I will say that a few days later we noticed that AJ was on the paperwork and we were fuming. In our eyes Darryl was the one who deserved the full commission. AJ did nothing but push us away! I am glad that we were able to meet Falica and Darryl and have the experience we did with the two of them. At the end of it all it’s the experience and the customer support that brings clients back and I am a firm believer of this! More

by impala11419 Verified Customer Verified Customer

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