Wesley Etheridge | Page 2

The team was helpful, answered questions with honesty. We felt comfortable with the whole buying process We felt comfortable with the whole buying process More

by Susan Verified Customer Verified Customer

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I had an extremely positive experience at Pedder Hyundai. The entire process felt friendly, genuine, and completely pressure-free. Wes and Max were both absolutely amazing people — kind, welcoming, and easy The entire process felt friendly, genuine, and completely pressure-free. Wes and Max were both absolutely amazing people — kind, welcoming, and easy to talk to. They made the experience enjoyable from start to finish and treated me with real honesty and respect. You can tell they genuinely care about customers and creating a good experience. I truly appreciated their help and would definitely recommend stopping by if you’re looking for a dealership that treats people well. More

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The customer service is excellent. Always polite, quick, and helpful. I have never had any issues. Always polite, quick, and helpful. I have never had any issues. More

by KO Verified Customer Verified Customer

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Offering rapid solutions, practical creativity, and exceptional hospitality and backed by an attentive, respectful, and experienced staff Pedder Hyundai is the preferred choice. exceptional hospitality and backed by an attentive, respectful, and experienced staff Pedder Hyundai is the preferred choice. More

by enginuruc Verified Customer Verified Customer

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Ryan, Wess, and Joey were the best. Very helpful and professional. They went out of their way to help me. Very helpful and professional. They went out of their way to help me. More

by mtorres21 Verified Customer Verified Customer

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Appreciate everyone’s help. Finding my car was easy and painless. Excited for my new wheels Finding my car was easy and painless. Excited for my new wheels More

by leahshak Verified Customer Verified Customer

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Ruben and Wes were amazing and so helpful with everything they made it a seamless purchase. I would recommend the dealership to anyone that was thinking of buying a Hyundai. they made it a seamless purchase. I would recommend the dealership to anyone that was thinking of buying a Hyundai. More

by masaner59 Verified Customer Verified Customer

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Great car buying experience. Everyone was courteous and professional, very nice experience. I would recommend Pedder to my family for sure. Thanks Everyone was courteous and professional, very nice experience. I would recommend Pedder to my family for sure. Thanks More

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They were all truly amazing ! Westley , Kyle and Joey made the experience great ! We will for sure recommend them to everyone we know ! Westley , Kyle and Joey made the experience great ! We will for sure recommend them to everyone we know ! More

by samanthamiller2576 Verified Customer Verified Customer

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Had to Threaten Litigation to Get Resolution – I am happy with the car I bought from Pedder Hyundai of Poway, and they were responsive and helpful during the purchase. However, I found three substantive omis with the car I bought from Pedder Hyundai of Poway, and they were responsive and helpful during the purchase. However, I found three substantive omissions/issues after returning home – representing over $2,800 in purchased items and including a required tax document – and contacted Pedder to resolve them. Had they worked with me to do so in a reasonable time, I would be leaving them a 4- or even 5-star review right now. Instead, I ended up having to spend dozens of hours of my time over six months and threatening litigation to finally get resolution. Pedder was non-responsive over several weeks and my many attempts to contact them after the purchase – including phone calls, texts, and emails to each of the people who had worked with me, plus a written request for a phone call with the general manager (or anyone who could help) explaining that they were about to give me no choice but to escalate matters. I then filed a case with the Better Business Bureau (BBB) and, after several more weeks of their and my work, frustratingly still had no resolution to the main issue – namely, lack of any documentation or proof of activation for the car’s security system, which Pedder told me was an already built-in feature of the car and working, and which I had paid $1,695 in cash for – but which the security system company was telling me was actually NOT active on my car. It then took me writing Pedder a letter demanding a refund for what I had discovered was essentially a fraudulent $1,695 sale – and threatening litigation if necessary – to finally get a response. Pedder finally admitted that they had never installed/activated the system (!) – despite our purchase contract and their stating repeatedly since that they had. (Thankfully they decided to issue the refund instead of being taken to small claims court.) I couldn’t help but ask the manager who was assigned to call me “I’ve got to ask: is this really how you all do business?!” My issues were straight-forward and should have been resolved by any competent dealership relatively quickly. I’d expect to lose my job or business if I treated my customers as dismissively as Pedder did me. I hope I never have to interact with them again. More

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