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Wesley Prudencio
Wesley Prudencio at Audi Des Moines

Wesley Prudencio | Page 5

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Wesley Prudencio

December 09, 2023

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Employee Rating

Great customer service and my vehicle was done when promised. I would recommend Audi Des Moines to my friends and family. More

by dkkforty
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 11, 2023

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 01, 2023

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Outgoing No Very outgoing, made maintenance worthwhile. Very very polite, would very much so absolutely recommend again?? More

by Rusticmine
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 02, 2023

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

November 30, 2023

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Employee Rating

Great He is kind. Patient. Explains things to me well My car was washed Hello More

by HOGLE4
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Nov 30, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

November 17, 2023

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We were not satisfied as we not listened to, our problem was misdiagnosed, and we were inconvenienced. The entire process was a disappointment and a burden. We will not return. Thank you, More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 22, 2023

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Brett Schettler General Manager

November 17, 2023

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Unfortunately our experience was not good from not listening, mis-diagnosing, inconveniencing us, and creating a burdensome situation. We will not be back. Thank you. More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 22, 2023

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Mary, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

November 08, 2023

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I absolutely love my car. Daniel was professional, helpful and friendly during the purchase and now Wesley was the dame through my service appointment! More

by Carlie98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Nov 09, 2023

Audi Des Moines responded

Carlie, Thank you so much for your excellent review! We are so glad that Daniel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 27, 2023

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Pleasant staff, know the Q5 , what to do to maintain it. It will last a long time ! More

by NORMAN5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

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Oct 29, 2023

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

October 24, 2023

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Employee Rating

Very efficient, friendly, explained services well. Highly recommend Wesley for a service consultant. Will request him again. More

by JLOOTS4125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2023

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Welsey was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

October 24, 2023

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Employee Rating

I purchased a used vehicle with undetermined issues. I was very frustrated and disappointed until Wesley stepped in to assist. Hehas been most helpful. Issues are not fully resolved but Wesley is kind More

by shr_lcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2023

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

October 09, 2023

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Employee Rating

There are screws missing from the undercarriage shroud under after oil change causing it to flap at freeway speeds. It is important to have checklists! Imagine if someone forgot the oil More

by JasonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2023

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jason, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

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