"Great staff "
- Pillow biter
From the moment I walked into the dealership, entire staff was friendly, courteous and professional. I felt like my sales professional, Brad Ernst, did an exceptional job of understanding my needs, showing me a vehicle which adhered to those needs and thoroughly explaining all the benefits this vehicle had to offer.
"Audi Des Moines is my new best dealership!"
I bought my 2015 Q5 from another auto dealership in Des Moines from which my husband and I had purchased multiple cars over the past 12 years. I wasn't made aware of the emissions lawsuit against Volkswagen or that my car was included in the claim settlement that resulted from that lawsuit. The dealership just forwarded the recall letter to me with a voicemail stating that I would have to deal with an Audi dealership to have the emissions recall work completed. No referral to Audi Des Moines, no help with the issue whatsoever! I thought I'd made a serious mistake buying the car and I dreaded changing dealerships! What a great surprise it was when I began the recall repair process with Brian at Audi Des Moines! From start to finish, he was professional, knowledgeable about the claim settlement from Volkswagen and the emissions recall/repair process, helpful and friendly. He told me it would be a full-day repair and my car was ready for me at the time he promised. He told me that as part of the claim settlement, I would have an Audi loaner car to drive that day and a Q5 was ready for me as soon as I dropped off my car. Great service, lovely service center and professional employees! Audi Des Moines is my Q5's new home for any and all future service needs.
"Audi S5 Sportback"
Great staff and knowledgeable. My Audi Brand Specialist Elvis Felic has provided me great assistance and experience on my 3rd Audi in a year. Thank you Audi of Des Moines.