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Wesley Prudencio
Wesley Prudencio at Audi Des Moines

Wesley Prudencio | Page 8

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Wesley Prudencio

June 11, 2023

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Employee Rating

A pleasant car dealership to visit. Friendly people and atmosphere. Location is not the best. More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

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Jun 13, 2023

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 09, 2023

Dealership Rating
Employee Rating

Dealership always does a good job. Loaner A4 was good. I always get service on time… I would recommend this dealership. More

by chuck83
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, Chuck, we look forward to having you as a valued customer for many years to come!

June 07, 2023

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Employee Rating

Been there a few times for services, Service Tech is very through in his explanations on what he sees and resolution to the problem. Very professional and appreciate their work help customers like myself. More

by JUSTIN.WHEELER91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Frank Blair

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Jun 08, 2023

Audi Des Moines responded

Justin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 30, 2023

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Employee Rating

Rude and inconsiderate Service advisors every time we meet. Looking for an alternative option and waiting. Both advisors pretend they own the Audi dealership, unbelievable More

by WWW.NONE
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Adams

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Jun 06, 2023

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 30, 2023

Dealership Rating
Employee Rating

Wesley is very service oriented, and I appreciate being provided a service vehicle to drive. More

by HOLTIWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

May 22, 2023

Dealership Rating
Employee Rating

Had a scheduling misunderstanding, but the Audi team stepped up and quickly found a solution. First time experience and I was very grateful. More

by ANGELAHOLTORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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May 23, 2023

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angela, and don't hesitate to let us know if we can be of further assistance.

May 16, 2023

Dealership Rating
Employee Rating

Everything was fine. I thought that my car might be vacuumed and washed but I may have misunderstood. More

by WWW.NONE
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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May 17, 2023

Audi Des Moines responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else.

May 14, 2023

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Employee Rating

Great service and quick turnaround. I will contine to use the service department at this dealership. More

by NDKIRSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

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May 15, 2023

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

May 06, 2023

Dealership Rating
Employee Rating

All went well until I got in my car to go home. I had asked that it be fully charged for the long drive. It was not. Than the ultimate insult. Well you have enough to get home. So they agreed to pu More

by TERRY.ARGOTSINGER
Recommend Dealer
No

Other Employees Tagged: Wesley Prudencio

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May 10, 2023

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Terry. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 01, 2023

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Employee Rating

The people I have met are very nice and helpful. Got me in and out in no time. More

by KNERRDEBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Apr 02, 2023

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

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